GE LOGIQ E9 Service Manual page 58

GE H
EALTHCARE
D 5180263-100, R
IRECTION
Section 1-10
Customer assistance
1-10-1 Contact information
If this equipment does not work as indicated in this service manual or in the user manual, or if you
require additional assistance, please contact the local distributor or appropriate support resource, as
listed below.
Before you call, identify the following information, and acquire image (Alt+D) to send to the Customer
Care team:
1.) System ID serial number.
2.) Software version.
3.) Date and time of occurrence.
4.) Sequence of events leading to issue.
5.) Is the issue repeatable?
6.) Imaging mode, probe, preset/application.
7.) Media brand, speed, capacity, type.
8.) Save secondary image capture, cine loop, 4D multi-volume loop.
NOTE: Restart the application before resuming clinical scanning.
Table 1-7
USA
GE Healthcare - GE Medical Systems
Ultrasound & Primary Care Diagnostics, LLC
9900 Innovation Drive
Wauwatosa, WI 53226
Canada
Latin America
Europe
GE Ultraschall Deutschland Gmbh & Co. KG
Beethovenstrasse 239
Postfach 11 05 60, D-42655 Solingen
Germany
Asia (Singapore)
GE Ultrasound Asia
Service Department - Ultrasound
298 Tiong Bahru Road #15-01/06
Central Placa
Singapore 168730
Japan Support Center
1 - 24
5
EV
Phone numbers for Customer Assistance
LOCATION
Section 1-10 - Customer assistance
PHONE NUMBER
Service: On-site
Service Parts
Application Support
Service
Application Support
Phone: +33 (0) 130-831-300 (General Imaging and Cardiac)
+49 (0) 212-2802-652
Fax: +49 (0) 2122-8024-31
Tel: +65 6291-8528
Fax: +65 6291-7006
Phone: 81-426-48-2940
Fax: 81-426-48-2905
LOGIQ E9 Service Manual
1-800-437-1171
1-800-558-2040
1-800-682-5327 or 1-262-524-5698
1-800-668-0732
1-262-524-5300
1-262-524-5698