Page 1 LOGIQ E9 ROPRIETARY ERVICE ANUAL ADVANCED SERVICE DOCUMENTATION. PROPERTY OF GE. USE OF THESE MATERIALS LIMITED TO AGENTS AND EMPLOYEES OF GE OR OTHER PARTIES EXPRESSLY LICENSED BY GE. UNLICENSED USE IS STRICTLY PROHIBITED Part Number: 5180483-100 Revision: Rev. 7...
Page 3 • VERSUCHEN SIE NICHT, DAS GERÄT ZU REPARIEREN, BEVOR DIESES WARNUNG KUNDENDIENST-HANDBUCH NICHT ZU RATE GEZOGEN UND VERSTANDEN (DE) WURDE. • WIRD DIESE WARNUNG NICHT BEACHTET, SO KANN ES ZU VERLETZUNGEN DES KUNDENDIENSTTECHNIKERS, DES BEDIENERS ODER DES PATIENTEN DURCH ELEKTRISCHE SCHLÄGE, MECHANISCHE ODER SONSTIGE GEFAHREN KOMMEN.
Page 4 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL ESTE MANUAL DE SERVICIO SÓLO EXISTE EN INGLÉS. • SI ALGÚN PROVEEDOR DE SERVICIOS AJENO A GEHC SOLICITA UN IDIOMA QUE NO SEA EL INGLÉS, ES RESPONSABILIDAD DEL CLIENTE OFRECER UN SERVICIO DE TRADUCCIÓN.
Page 5 ΣΤΟΝ ΑΣΘΕΝΗ ΑΠΟ ΗΛΕΚΤΡΟΠΛΗΞΙΑ, ΜΗΧΑΝΙΚΟΥΣ Ή ΑΛΛΟΥΣ ΚΙΝΔΥΝΟΥΣ. EZEN KARBANTARTÁSI KÉZIKÖNYV KIZÁRÓLAG ANGOL NYELVEN ÉRHETŐ EL. • HA A VEVŐ SZOLGÁLTATÓJA ANGOLTÓL ELTÉRŐ NYELVRE TART IGÉNYT, AKKOR A VEVŐ FELELŐSSÉGE A FORDÍTÁS ELKÉSZÍTTETÉSE. • NE PRÓBÁLJA ELKEZDENI HASZNÁLNI A BERENDEZÉST, AMÍG A FIGYELMEZTETÉS KARBANTARTÁSI KÉZIKÖNYVBEN LEÍRTAKAT NEM ÉRTELMEZTÉK.
Page 6 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL ÞESSI ÞJÓNUSTUHANDBÓK ER EINGÖNGU FÁANLEG Á ENSKU. • EF ÞJÓNUSTUAÐILI VIÐSKIPTAMANNS ÞARFNAST ANNARS TUNGUMÁLS EN ENSKU, ER ÞAÐ Á ÁBYRGÐ VIÐSKIPTAMANNS AÐ ÚTVEGA ÞÝÐINGU. • REYNIÐ EKKI AÐ ÞJÓNUSTA TÆKIÐ NEMA EFTIR AÐ HAFA SKOÐAÐ OG VIÐVÖRUN...
Page 7 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL ŠĪ APKALPES ROKASGRĀMATA IR PIEEJAMA TIKAI ANGĻU VALODĀ. • JA KLIENTA APKALPES SNIEDZĒJAM NEPIECIEŠAMA INFORMĀCIJA CITĀ VALODĀ, NEVIS ANGĻU, KLIENTA PIENĀKUMS IR NODROŠINĀT TULKOŠANU. • NEVEICIET APRĪKOJUMA APKALPI BEZ APKALPES ROKASGRĀMATAS BRĪDINĀJUMS...
Page 8 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL ACEST MANUAL DE SERVICE ESTE DISPONIBIL NUMAI ÎN LIMBA ENGLEZĂ. • DACĂ UN FURNIZOR DE SERVICII PENTRU CLIENŢI NECESITĂ O ALTĂ LIMBĂ DECÂT CEA ENGLEZĂ, ESTE DE DATORIA CLIENTULUI SĂ FURNIZEZE O TRADUCERE.
Page 9 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL TA SERVISNI PRIROČNIK JE NA VOLJO SAMO V ANGLEŠČINI. • ČE PONUDNIK SERVISNIH STORITEV ZA STRANKO POTREBUJE NAVODILA V DRUGEM JEZIKU, JE ZA PREVOD ODGOVORNA STRANKA SAMA. • NE POSKUŠAJTE SERVISIRATI OPREME, NE DA BI PREJ PREBRALI IN OPOZORILO RAZUMELI SERVISNI PRIROČNIK.
Page 10 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL BU SERVİS KILAVUZU YALNIZCA İNGİLİZCE OLARAK SAĞLANMIŞTIR. • EĞER MÜŞTERİ TEKNİSYENİ KILAVUZUN İNGİLİZCE DIŞINDAKİ BİR DİLDE OLMASINI İSTERSE, KILAVUZU TERCÜME ETTİRMEK MÜŞTERİNİN SORUMLULUĞUNDADIR. DİKKAT • SERVİS KILAVUZUNU OKUYUP ANLAMADAN EKİPMANLARA MÜDAHALE (TR) ETMEYİNİZ.
Page 11 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL (ZH-CN) (KO)
Page 12 GE personnel. In performing all electrical work on these products, GE will use its own specially trained field engineers. All of GE’s electrical work on these products will comply with the requirements of the applicable electrical codes.
Page 13 If you are a GE employee or a customer who has entered into such a license agreement with GE to use this proprietary software, you are authorized to use this Material according to the conditions stated in your license agreement.
Page 14: Revision History
PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Revision History Date Revision YYYY/MM/DD Reason for change Rev. 1 2008/09/16 Initial R1.0.3 Release Rev. 2 2008/12/01 R1.0.4 Release Rev. 3 2009/10/01 R2.0.0 Release Rev. 4 2011/01/14 R3.1.0 Release Rev.
Page 15 Typical users of the “Basic” Service Manual ......1 - 4 LOGIQ E9 models covered by this manual ......1 - 4 Product description .
Page 16 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Safety considerations..........1 - 15 Contents in this section .
Page 17 General requirements ........2 - 3 Electrical requirements for LOGIQ E9 ..... . . 2 - 3 Inrush current .
Page 18 Unpacking the LOGIQ E9 ........
Page 19 Connect AC (mains) Power to the LOGIQ E9 ....3 - 22 Switch ON the AC Power to LOGIQ E9 ..... . 3 - 23 Power shut down .
Page 20 Stand-alone LOGIQ E9 ........3 - 33...
Page 21 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Configuring Insite ExC ..........3 - 45 Contents in this section .
Page 22 Installation and Setup Procedures for Peripherals ....4 - 16 Moving and Transporting the LOGIQ E9 ......4 - 17 The Casters (Wheels) control .
Page 23 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Recording important settings and parameters ..... . 4 - 19 Overview .
Page 24 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Tissue Velocity Imaging (TVI) Checks ......4 - 43 Introduction .
Page 25 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Application Turnover Check List........4 - 53 Software Configuration Checks .
Page 26 LOGIQ E9 general description ........5...
Page 27 Transporting LOGIQ E9 ........
Page 28 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Card Rack description ..........5 - 32 Purpose of this section .
Page 29 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Transmit and Receive..........5 - 45 Contents in this section .
Page 30 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Front Plane Boards (XD BUS) - GFI Configuration ....5 - 70 General Description .
Page 31 System USB Ports ........5 - 104 USB Ports on the LOGIQ E9 ......5 - 105 BEP - Video Card .
Page 32 Service documentation .........5 - 126 GE Service / Proprietary documentation ......5 - 126 VPD Editor .
Page 33 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL CHAPTER 6 Service Adjustments Overview............6 - 1 Purpose of this chapter .
Page 34 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Volume Navigation Calibration Procedure ....... .6 - 15 Purpose of this section .
Page 35 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL CHAPTER 7 Diagnostics/Troubleshooting Overview............7 - 1 Purpose of Chapter 7 .
Page 36 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Common Service Desktop ..........7 - 21 Purpose of this Section .
Page 37 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL DVR Test ..........7 - 94 Diagnostics - BEP .
Page 38 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Utilities - Scanner Utilities ........7 - 129 DICOM Verify .
Page 39 “Motor Boat” Noise ........7 - 164 Self-Generated Noise (Noise Generated Inside the LOGIQ E9) . . . 7 - 164 Heat-Related Noise Problems .
Page 40 LOGIQ E9 Log File Reading ........7...
Page 41 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Diagnostics Window Overview - R3.x.x and later ....7 - 225 Diagnostics Menus on R3.x.x and later .
Page 42 Manpower - When two persons are needed ......8 - 4 Tools needed for servicing LOGIQ E9 ......8 - 5 Definitions of Left, Rear / Back, Right and Front .
Page 43 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Flashing the BIOS memory ........8 - 25 Setup after Software loading .
Page 44 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Side Bumpers replacement ........8 - 53 Overview .
Page 45 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Filter replacement ..........8 - 63 Rear Cover replacement .
Page 46 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Rear Handle replacement ........8 - 74 Manpower .
Page 47 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Bulkhead Cover replacement ........8 - 87 Manpower .
Page 48 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL LCD Mount Lock replacement ........8 - 109 Manpower .
Page 49 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Upper Main Controller Board Replacement Procedure ....8 - 134 Manpower ..........8 - 134 Tools .
Page 50 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Bulkhead, Plate, Extended replacement ......8 - 156 Manpower .
Page 51 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Upper Bezel replacement ........8 - 182 Manpower .
Page 52 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Mode Select Encoders replacement ......8 - 197 Manpower .
Page 53 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Right Handle Cover replacement ....... . 8 - 210 Manpower .
Page 54 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Probe Cable Hooks replacement ....... .8 - 227 Manpower .
Page 55 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Drive Gear Assembly replacement ....... 8 - 242 Manpower .
Page 56 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Subwoofer replacement ........8 - 265 Manpower .
Page 57 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Pedal Mechanism replacement ....... . . 8 - 274 Manpower .
Page 58 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Relay Board (GRLY or RLY) replacement ......8 - 290 Manpower .
Page 59 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL VPD - GFI and MRX Configuration ....... 8 - 305 Before Replacing a Board .
Page 60 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Back End Processor (BEP) parts replacement ......8 - 328 Purpose of this section .
Page 61 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Back End Processor Front Module replacement ....8 - 352 Manpower .
Page 62 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Back End Processor Fan replacement ......8 - 366 Manpower .
Page 63 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL I/O Modules replacement ..........8 - 394 Purpose of this section .
Page 64 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL DVD Storage Tray replacement ........8 - 408 Manpower .
Page 65 LOGIQ E9 Options ........
Page 66 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Optional External Display Installation Instructions ....8 - 443 Manpower ..........8 - 443 Tools .
Page 67 Parts list groups ........... 9 - 4 LOGIQ E9 Models and hardware/software compatibility ....9 - 5 Software .
Page 68 Options Compatible Configurations .......9 - 69 LOGIQ E9 Options Compatible Configurations Key ... . .9 - 69...
Page 69 Specific requirements for periodic maintenance ....10 - 7 Tools needed to service the LOGIQ E9 ..... . 10 - 8 System maintenance .
Page 70 Isolation (Sink) Current ........10 - 30 GE Healthcare Leakage Current Limits for LOGIQ E9 ....10 - 32 When there's too much leakage current...
Page 71 Overview 1-1-1 Purpose of this chapter This chapter describes important issues related to safely servicing LOGIQ E9. The service provider must read and understand all the information presented here before installing or servicing a unit. 1-1-2 Contents in this chapter Overview.
Page 72 LOGIQ E9 models covered by this manual........
Page 73 Contents in this service manual The service manual is divided into ten chapters. In the beginning of the manual, before chapter 1, you will find the language policy for GE’s service documentation, legal information, a revision overview, and the Table of Contents (TOC).
Page 74 9-67. Back End Processor - see: 9-13-1 "Back End Boards Compatible Configurations" on page 9-79. NOTE: When not otherwise specified, the contents of this manual applies to all LOGIQ E9 models. 1 - 4 Section 1-2 - Service manual overview...
Page 75 1-2-5-2 Overview of the LOGIQ E9 ultrasound scanner ....... 1-6 1-2-5-3 History - hardware/software versions .
Page 76 Purpose of the operator manual(s) The operator manuals should be fully read and understood before operating the LOGIQ E9. The online versions of the operator manuals are available via the Help function on LOGIQ E9’s operator panel. 1 - 6...
Page 77 Product icons ............1-10 1-3-2 Conventions used in book 1-3-2-1 Model designations This manual covers the LOGIQ E9 scanners listed in 1-2-4 "LOGIQ E9 models covered by this manual" on page 1-4. 1-3-2-2 Icons Pictures, or icons, are used wherever they will reinforce the printed message.
Page 78 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 1-3-3 Standard hazard icons Important information will always be preceded by the exclamation point contained within a triangle, as seen throughout this chapter. In addition to text, several different graphical icons (symbols) may be used to make you aware of specific types of hazards that could possibly cause harm.
Page 79 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 1-3-3 Standard hazard icons (cont’d) Table 1-4 Standard hazard icons (cont’d) RADIATION “ “ “ “ Other icons make you aware of specific procedures that should be followed.
Page 80 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 1-3-4 Product icons The following table describes the purpose and location of safety labels and other important information provided on the equipment. Table 1-6 Product icons 1 of 8...
Page 81 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 1-6 Product icons (Continued) 2 of 8 LABEL/SYMBOL PURPOSE/MEANING LOCATION At the ECG connector on front of DEFIBRILLATOR-PROOF TYPE CF system. EQUIPMENT. Laboratory logo or labels denoting...
Page 82 Product icons (Continued) 3 of 8 LABEL/SYMBOL PURPOSE/MEANING LOCATION This unit carries the CE mark. The LOGIQ E9 unit complies with regulatory requirements of the European Directive 93/ 42/EEC Rear of console concerning medical devices. It also complies with emission limits for...
Page 83 THE ON/OFF BUTTON DOES NOT DISCONNECT LOGIQ E9 Operating Panel FROM MAINS VOLTAGE. For disconnecting LOGIQ E9 from mains voltage after system shutdown, please set the circuit breaker close to the mains inlet to OFF as described in 4-2-4 "Power shut down" on page 4-7.
Page 84 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 1-6 Product icons (Continued) 5 of 8 LABEL/SYMBOL PURPOSE/MEANING LOCATION This symbol indicates that waste electrical and electronic equipment must not be disposed of as unsorted municipal waste and must be collected Rear of console separately.
Page 85 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 1-6 Product icons (Continued) 6 of 8 LABEL/SYMBOL PURPOSE/MEANING LOCATION Indicates the presence of hazardous substance(s) above the maximum concentration value. Maximum concentration values for electronic information products, as set by the People’s Republic of China Electronic...
Page 86 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 1-6 Product icons (Continued) 7 of 8 LABEL/SYMBOL PURPOSE/MEANING LOCATION CAUTION LCD and Operator Panel information and warnings. CAUTION Rear of the LCD monitor. How to lower LCD prior to transport...
Page 87 Non-ionizing Electromagnetic Radiation Rear Panel Label 1-3-5 Product Labels on LOGIQ E9 consoles used in a veterinary environment There are different handling instructions when servicing consoles that are used in a veterinary environment. Table 1-7 Product Labels on LOGIQ E9 consoles used in a...
Page 88: Safety Considerations
Operating personnel must not remove the system covers. • Servicing should be performed by authorized personnel only. Only personnel who have participated in a LOGIQ E9 Training Seminar are authorized to service the equipment. DANGEROUS VOLTAGES, CAPABLE OF CAUSING DEATH, ARE PRESENT IN DANGER THIS EQUIPMENT.
Page 89 Beware that the Main Power Supply, Extended Power Shutdown and Back End Processor may be energized even if the power is turned off when the cord is still plugged into the AC Outlet Use extreme caution as long as THE LOGIQ E9 is un-stable, not resting on all four WARNING WARNING Casters.
Page 90 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 1-4-4 Mechanical safety While the software install procedure is designed to preserve data, you should save any WARNING WARNING patient data, images, system setups to a DVD or hardcopy before doing a software upgrade.
Page 91 ANUAL 1-4-4 Mechanical safety (cont’d) LOGIQ E9 WEIGHS 135 KG (298 LB), R3.X AND EARLIER, 140 KG (309 LB), R4.X AND CAUTION LATER, OR MORE, DEPENDING ON INSTALLED PERIPHERALS, WHEN READY FOR USE. CARE MUST BE USED WHEN MOVING IT OR REPLACING ITS PARTS. FAILURE TO FOLLOW THE PRECAUTIONS LISTED BELOW COULD RESULT IN INJURY, UNCONTROLLED MOTION AND COSTLY DAMAGE.
Page 92: Electrical Safety
Section 1-5 Label locations Refer to the appropriate version of the LOGIQ E9 Basic User Manual, Chapter 2, or the latest version of the LOGIQ E9 Release Notes. Table 1-8 Basic User Manual and Release Notes per LOGIQ E9 console...
Page 93 DANGEROUS VOLTAGES, CAPABLE OF CAUSING DEATH, ARE PRESENT IN DANGER THIS EQUIPMENT. USE EXTREME CAUTION WHEN HANDLING, TESTING AND ADJUSTING. IF THE COVERS ARE REMOVED FROM AN OPERATING LOGIQ E9, SOME METAL WARNING WARNING SURFACES MAY BE WARM ENOUGH TO POSE A POTENTIAL HEAT HAZARD IF TOUCHED, EVEN WHILE IN SHUT DOWN MODE.
Page 94 6.) Control all stored and residual energy. 7.) Verify isolation. All potentially hazardous stored or residual energy is relieved. Energy Control and Power Lockout for LOGIQ E9 NOTICE When servicing parts of the system where there is exposure to voltage greater than 30 Volts: 1.
Page 95 Equipment being returned must be clean and free of blood and other infectious substances. GE policy states that body fluids must be properly removed from any part or equipment prior to shipment. GE employees, as well as customers, are responsible for ensuring that parts/equipment have been properly decontaminated prior to shipment.
Page 96 1-9-2 Compliance LOGIQ E9 conforms to all applicable conducted and radiated emission limits and to immunity from electrostatic discharge, radiated and conducted RF fields, magnetic fields and power line transient requirements. Applicable standards are: 47CFR Part 18, IEC60601–1–2:2001.
Page 97: Contact Information
PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Section 1-10 Customer assistance 1-10-1 Contact information If this equipment does not work as indicated in this service manual or in the user manual, or if you require additional assistance, please contact the local distributor or appropriate support resource, as listed below.
Page 98 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Section 1-10 Customer assistance (cont’d) Table 1-9 Phone numbers for Customer Assistance LOCATION PHONE NUMBER 1-800-437-1171 Service: On-site GE Healthcare 1-800-558-2040 Ultrasound Service Engineering Service Parts 9900 Innovation Drive (RP-2156)
Page 99 ERVICE ANUAL 1-10-2 System manufacturer Table 1-10 System manufacturer MANUFACTURER FAX NUMBER GE Healthcare - GE Medical Systems Ultrasound and Primary Care Diagnostics, 9900 Innovation Drive 414-721-3865 Wauwatosa, WI 53226 Table 1-11 Authorized Representative AUTHORIZED REPRESENTATIVE TELEPHONE / FAX NUMBER The location of the CE marking is shown in the Safety chapter of this manual.
Page 100 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL This page was intentionally left blank. 1 - 30 Section 1-10 - Customer assistance...
Page 101 Purpose of this chapter This chapter provides the information required to plan and prepare for the setup of a LOGIQ E9. Included are descriptions of the facility and electrical needs to be met by the purchaser of the LOGIQ E9. 2-1-2 Contents in this chapter Overview.
Page 102 2-2-2-3 Cooling The cooling requirement for the LOGIQ E9 scanner with LCD and onboard peripherals, is up to 4712 Btu/hr. This figure does not include cooling needed for lights, people, or other equipment in the room. Each person in the room places an additional 300 Btu/hr demand on the cooling system.
Page 103: Electrical Requirements
LOGIQ E9. The LOGIQ E9 will function on Voltages from 100-240 Volts and 50 or 60 Hz. However, if using 220 volt power, then a center tapped power source is required.
Page 104 2-2-3-6 LOGIQ E9 power plug If the LOGIQ E9 arrives without a power plug, or with the wrong plug, you must contact your GE dealer or the installation engineer must supply what is locally required. 2-2-3-7...
Page 105 Ground the LOGIQ E9 Poor grounding is the most likely reason a LOGIQ E9 will have noisy images. Check grounding of the power cord and power outlet.
Page 106 HAVE TWO PEOPLE AVAILABLE TO DELIVER AND UNPACK THE LOGIQ E9. CAUTION ATTEMPTS TO MOVE THE LOGIQ E9 C ONSIDERABLE DISTANCES OR ON AN INCLINE BY ONE PERSON COULD RESULT IN INJURY OR DAMAGE OR BOTH. 2 - 6...
Page 107 The desire to use a non–listed or customer provided product or to place an approved product further from the LOGIQ E9 than the interface kit allows, presents challenges to the installation team. To avoid delays during installation, such variances should be made known to the individuals or group performing the installation at the earliest possible date (preferably prior to the purchase).
Page 108 This dedicated power shall originate at the last distribution panel before the system. The LOGIQ E9 will function on Voltages from 100-240 Volts and 50 or 60 Hz. However, if using 220 volt power, then a center tapped power source is required.
Page 109 Emergency Oxygen Suction Line Dedicated Power Outlet - Circuit Breaker protected and LOGIQ E9 easily accessible 457 mm (18 inches) distance of LOGIQ E9 from wall or Network Interface objects Stool Footswitch Storage for Linens and Equipment Examination Table – 1930 x 610 mm (76 x 24 inches) Lavatory and Dressing Room Door –...
Page 110 External Peripherals Dedicated Power Outlet - Circuit Breaker protected and Network Interface easily accessible 457 mm (18 inches) distance of LOGIQ E9 from wall or GE Cabinet for Software and Manuals objects 2 - 10 Section 2-3 - Facility needs...
Page 111 Information" on page Entries must include: • A host name, local port number, AE Title, IP address and Net Mask for the LOGIQ E9. • The IP addresses for the default gateway and other routers at the site for ROUTING INFORMATION.
Page 112 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 2-3-6-5 DICOM option setup requirements (cont’d) Figure 2-3 Worksheet for DICOM Network Information LOGIQ E9 Local Port IP Address Host Name AE Title Net Mask Network Default Gateway...
Page 113 3-1-1 Purpose of this chapter This chapter contains information needed to set up the LOGIQ E9. Included is a procedure that describes how to receive and unpack the equipment and how to file a damage or loss claim. How to prepare the facility and unit of the actual setup, and how to check and test the unit, probes, and external peripherals for electrical safety are included in this procedure.
Page 114 THAN 30 V PEAK IS PRESENT. DO NOT OPERATE THIS UNIT UNLESS ALL BOARD COVERS AND FRAME PANELS ARE CAUTION SECURELY IN PLACE. LOGIQ E9 PERFORMANCE AND COOLING REQUIRE THIS. NEVER REVERSE POLARITY ON ANY METER THAT INTERCEPTS THE POWER CORD WITH NOTICE POWER CONNECTED TO THE SYSTEM.
Page 115 OPERATOR MANUAL(S) CAUTION THE USER MANUAL(S) SHOULD BE FULLY READ AND UNDERSTOOD BEFORE OPERATING THE LOGIQ E9 AND KEPT NEAR THE UNIT FOR QUICK REFERENCE. ACOUSTIC OUTPUT HAZARD CAUTION ALTHOUGH THE ULTRASOUND ENERGY TRANSMITTED FROM THE LOGIQ E9 PROBE IS WITHIN AIUM/NEMA STANDARDS, AVOID UNNECESSARY EXPOSURE.
Page 116 Receiving the LOGIQ E9........
Page 117 STEP TASK Write “Damage In Shipment” on ALL copies of the freight or express bill BEFORE delivery is accepted or “signed for“ by a GE representative or hospital receiving agent. Report the damage to the carrier. • Whether noted or concealed, damage MUST be reported to the carrier immediately upon discovery, or in any event, within 14 days after receipt, and the contents and containers held for inspection by the carrier.
Page 118 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 3-3-5 The Tilt and Shock indicators 3-3-5-1 Overview Improper handling during transportation may harm the equipment inside the package even if the package itself is undamaged. To make it easier to detect if the handling during transportation has been improper, a Tilt or TIPNTELL indicator and a Shock indicator have been attached to the transportation box.
Page 119 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 3-3-5-3 LOGIQ E9 Transportation Box Label The LOGIQ E9 Transportation Box Label is located on the transportation box. Figure 3-3 LOGIQ E9 Transportation Box Labeling SYMBOL DEFINITION/COMMENTS SYMBOL DEFINITION/COMMENTS RECYCLING KEEP DRY...
Page 120 ERVICE ANUAL 3-3-6 Unpacking the LOGIQ E9 The instruction manual describes the best method for unpacking the LOGIQ E9 ultrasound scanning unit. Images are ONLY for reference; wear proper PPE when handling packaging (gloves, safety shoes, etc...). Table 3-3 Uncrating Instructions...
Page 121 LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 3-3 Uncrating Instructions (Continued) Steps Corresponding Graphic Remove the outside shipping box. Note: Two people are recommended for performing this step. Remove the LCD foam. Chapter 3 LOGIQ E9 Setup 3 - 9...
Page 122 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 3-3 Uncrating Instructions (Continued) Steps Corresponding Graphic Remove the a) Probes and b) accessory boxes. Remove the L-shaped Cardboard divider. Note: Use special care when removing the divider.
Page 123 Velcro on the rear side of the LOGIQ E9. 10. Loosen the tie-down strap at the front of the LOGIQ E9. Push the brass piece to pull back handle, then push brass piece to loosen strap. 11. Disconnect the tie-down strap at the rear of the LOGIQ E9.
Page 124 ANUAL Table 3-3 Uncrating Instructions (Continued) Steps Corresponding Graphic 12. Pull the LOGIQ E9 down the Pallet Base ramp. Note: Remember to pull in the LOGIQ E9 from the back for safer transportation. 13. Remove the clear plastic (wrapped around the LOGIQ E9) from the unit.
Page 125 3-5-2 Physical inspection Verify that the LOGIQ E9 arrived intact (visual inspection). If the LOGIQ E9 has been damaged, please refer to “Damage in Transportation “on page 3-3-4-3 in the beginning of this manual. "Damage in transportation" on page 3-5...
Page 126 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 3-5-3-1 Back Cover Label and ETL testing laboratories safety rating label (ETL may not be present) For location of Rating Plate Label, see: Figure 3-12 "Rating Plate(s) Location - How to Identify Console Model Number"...
Page 127 Figure 3-8 Rating Plate Label - R6.x.x LOGIQ E9 (01)01122222333334(11)YYMMDD(21)XXXXXXUS6 ~100-120V 10 Amps 8 Amps 50/60 Hz ~220-240V 5205000-9 GE Medical Systems Ultrasound XXXXXXUS6 and Primary Care Diagnostics, LLC 9900 Innovation Drive YYYY-MM-DD Wauwatosa, WI USA 53226 Chapter 3 LOGIQ E9 Setup 3 - 15...
Page 128 Back Cover Label and ETL testing laboratories safety rating label (ETL may not be present) (cont’d) Figure 3-9 Rating Plate Label - R3 upgraded to XDclear 2.0 LOGIQ E9 R3 to XDclear 2.0 UPG 5589819 (01)01122222333334(21)XXXXXXUS6 Figure 3-10 Rating Plate Label - R4 upgraded to XDclear 2.0 LOGIQ E9 R4 to XDclear 2.0 UPG...
Page 129 This unit has been designed to minimize the effects of Electro-Magnetic Interference (EMI). Many of the covers, shields, and screws are provided primarily to protect the LOGIQ E9 from image artifacts caused by this interference. For this reason, it is imperative that all covers and hardware are installed and secured before the unit is put into operation.
Page 130 LOGIQ E9 specifications........
Page 131: Electrical Specifications
’s voltage setting Verify that the mains voltage specified for the unit is available on-site. The voltage setting for the unit is found on a label on the back of the LOGIQ E9 on lower rear frame of the LOGIQ E9.
Page 132 IEC60601-1-1. Everybody who connects additional equipment to the signal input part or signal output part of LOGIQ E9, configures a medical system, and is therefore responsible that the system complies with the requirements of the valid version of IEC60601-1-1.
Page 133 The DVI-D Video output deliver a minimum of 1280x1024 @60Hz 24-bit color depth. 3-6-5-2 Connect USB Flash Drive Refer to the current revision of the LOGIQ E9 Basic User Manual, Chapter 3, Section 7. Chapter 3 LOGIQ E9 Setup 3 - 21...
Page 134 The non-DLP probe port is compatible with the S1-5, S4-10, 6Tc (TEE probe), and 3CRF probe connectors. The three DLP probe ports are specific to the LOGIQ E9 probe connectors. Figure 3-15 Probe connectors - (1) Non-DLP and (2) DLP Probe Port - R3.x and earlier R4.x and later LOGIQ E9s have one type of probe ports: four DLP probe ports (Figure 3-16).
Page 135 EXCESSIVE FORCE WHEN CONNECTING THE PROBES. 1.) Before connecting the probe: a.) Perform a visual check of the probe pins and LOGIQ E9 sockets. b.) Remove any dust or foam rests from the probe pins. c.) Verify the probe and the probe cable for any visual damage.
Page 136 Do not cycle the Circuit Breaker ON-OFF-ON in less than five seconds. When turning OFF the Circuit Breaker, WAIT until the ON/OFF button is no longer lit. The LOGIQ E9 should de- energize completely before turning the circuit breaker ON.
Page 137 NOTE: The LOGIQ E9 will function on Voltages from 100-240 Volts and 50 or 60 Hz. However, if using 220 volt power, then a center tapped power source is required (North America Only).
Page 138 Power is distributed to the peripherals, Operator Panel (Console), Monitor, Front End Processor and Back End Processor. c.) Back End Processor and rest of the LOGIQ E9 st a rts with the sequence listed in the next steps: d.) Back End Processor is turned ON and starts to load the software.
Page 139 ROPRIETARY ERVICE ANUAL 3-6-8-4 Switch ON the AC Power to LOGIQ E9 (cont’d) Figure 3-19 2D Screen on the display NOTE: Total time used for start-up is typically less than 170 seconds. When using the sleep mode (R2.x.x or R3.x.x), start-up time is less then 120 seconds. If starting after a power loss or a lock- up, the start-up time may be up to four minutes.
Page 140 Use this button to exit from the System-Exit menu and return to the previous operation. • Exit (Only available when logged in as GE Service with Service Dongle) Select this button when you want to exit to the Windows Desktop.
Page 141 ANUAL 3-6-9 Power shut down (cont’d) Sleep mode (only available in LOGIQ E9 running R2.x.x and R3.x.x software). Figure 3-21 System - Exit menu The SYSTEM - EXIT menu, used when switching off the unit, gives you these choices: •...
Page 142 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 3-6-10 Complete power down 1.) Press once on the ON/OFF button on the Operator Panel to display the System - Exit menu. Figure 3-22 Press once on the ON/OFF button...
Page 143 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 3-6-10 Complete power down (cont’d) Figure 3-23 System - Exit menu (R1.x.x) Figure 3-24 System - Exit menu (R2.x.x and R3.x.x) Chapter 3 LOGIQ E9 Setup 3 - 31...
Page 144 2.) Select Shutdown to do a complete power down of the unit. The Back End Processor will first turn off the LOGIQ E9 activity and print t h e message “Please wait - Shutdown in progress in the LCD display on the Operator Panel.
Page 145 3-6-10-1 Sleep Mode Only available in LOGIQ E9 running R2.x.x and R3.x.x software. Use Sleep Mode when you do a portable exam in order to reduce the time to start up the system. When you use Sleep Mode, it only takes 90 seconds to start up the system versus 2-3 minutes. To activate Sleep Mode, press the ON/OFF button and select Sleep.
Page 146 LOGIQ E9 configuration ........
Page 147 Turn OFF Power to LOGIQ E9 ........
Page 148 Section 9-18 "Probes" on page 9-112. 3-7-6 Software Options Configuration 3-7-6-1 Software Option Installation A password (Software Option String) enables a software option or a combination of software options. This password is specific for each LOGIQ E9. 3 - 36 Section 3-7 - Configuration...
Page 149 Figure 3-27 System Admin screen, R2.x.x or later - Add button 3.) Select the Add button. INCORRECT PASSWORD ENTRY WILL RESULT IN LOSS OF SYSTEM OPTIONS. CAUTION IF PASSWORD IS INCORRECT, PLEASE CONTACT YOUR LOCAL GE SERVICE REPRESENTATIVE OR THE ONLINE CENTER. Chapter 3 LOGIQ E9 Setup 3 - 37...
Page 150 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 3-7-6-2 Installing a Software Option (cont’d) 4.) In R5 and later the Option String can be imported from the media. Figure 3-28 Option Keys File in R5 and later - Import...
Page 151 You will need a network switch and one network cable for each unit connected to the switch. 3-8-1-3-3 Connection via Hospital Network You will need one network cable to connect the LOGIQ E9 to a wall outlet on the hospital’s network. 3-8-1-4 Connection using Wireless Option (R2.x.x or later) Refer to: R2.x.x and R3.x.x, see:...
Page 152 AutoDetect. Otherwise, transfer times can be two to five times longer, during which the LOGIQ E9 will appear to be locked up. (If the Hard Drive activity light on the front of the console is lit steady or blinks quickly, the LOGIQ E9 is most likely not hung.)
Page 153 Utility -> Connectivity -> Device screen Select MyComputer. Assign an AE Title to the LOGIQ E9. (AE stands for Application Entity. DICOM services use this to identify the LOGIQ E9.) AE Title is case-sensitive. This title may contain the Computer Name from the TCP/IP page, if desired.
Page 154 3-75. Keep in mind that the settings of a print button that stores an image on the LOGIQ E9 determine the format of the image file stored locally. A service’s settings dictate the format of the file that is sent to the service.
Page 155 3-9-4 DICOM Image Storage Service An Image Storage Service provides a place to store patient and exam data from the LOGIQ E9 and corresponding images. The Image Storage Service, or the device that hosts it, is often called a Patient Archiving and Communication System (PACS).
Page 156 IRECTION ROPRIETARY ERVICE ANUAL 3-9-4-1 Initial Steps To setup an Image Storage Service on the LOGIQ E9, follow these steps: Table 3-10 Initial Steps - Setup an Image Storage Service R3.x and earlier R4.x and later (continued on next page)
Page 157 (This assumes you have already setup the device in the Device tab in 3-9-1 "Setup the LOGIQ E9 for DICOM Communications" on page 3-40). From the Select Service Type to Add drop-down menu, select DICOM Image Storage and press Add.
Page 158 ROPRIETARY ERVICE ANUAL 3-9-4-2 Properties Maximum Retries, Retry Interval, and Timeout are used by the Retry protocol when the LOGIQ E9 encounters communication problems with a service: Table 3-11 Properties Maximum Retries, Retry Interval, Timeout How many seconds the LOGIQ E9 should attempt to establish...
Page 159 Allow Raw Data accept the image. NOTE: The LOGIQ E9 stores raw data in a DICOM private tag in an image file. A PACS may delete all private tags, or it may leave them intact, or it may allow configuration in this regard. Keep this in mind if you later want to retrieve raw data images from the service.
Page 160 Think of it as a handshake. When check-marked, “Reopen Per Image” causes the LOGIQ E9 to cr e ate an association with the service for each image in a group of images and to release that association after each image is transmitted.
Page 161 LOGIQ E9 sends a KIN DICOM object to the service. This object lists the images to be rejected. The service either deletes the images or tags them with a label such as “Rejected for Quality Reasons.”...
Page 162 NOTE: You cannot remove “Local Archive – Int HD” from the dataflow. This guarantees that images will be saved on the local Hard Disk Drive of the LOGIQ E9 and not just transmitted to the service.
Page 163 “No Archive” on the Patient screen, and then reselect the changed dataflow. This forces the LOGIQ E9 to read the modified resource file and implement your changes. If you change the settings of any service to which the dataflow directs traffic, you do not need to reselect it.
Page 164 (If you don’t add “Copy to Dataflow” to the print button’s Printflow, you will send images directly to the DICOM service(s) without having them stored permanently on the LOGIQ E9. With a dataflow, the images are always stored permanently in the database of the LOGIQ E9.) From this point on, pressing your configured print button immediately places the image on the spooler to be sent to the service(s) assigned to the button.
Page 165 This flexibility is why the system defaults to RawDicom (Single) for P1. The resulting file includes the Raw Data, the DICOM data and a bitmap of the image. Use RawDicom format to store locally to the LOGIQ E9. This allows for numerous post-processing, non-acquisition actions and for the RawDicom replay of cine loops without the overhead of storing multiple DICOM frames.
Page 166 Also, suppose the compression settings are different. At the point the LOGIQ E9 is to send an image generated by the print button to the service, the LOGIQ E9 will first un-compress the compressed...
Page 167 (If you don’t add “Copy to Dataflow” to the print button’s Printflow, you will send images direc tly to the DICOM service(s) without having them stored permanently on the LOGIQ E9. With a dataflow, the images are always stored permanently in the database of the LOGIQ E9.) From this point on, pressing your configured print button immediately places the image on the spooler to be sent to the service(s) assigned to the button.
Page 168 Image Area, Video Area, or Whole Screen. A Secondary Capture contains no calibration data, just pixel data. Thus it requires manual calibration for measurements, if you recall the image on the LOGIQ E9 or review it on the PACS. Measurements without calibration use pixels as the unit.
Page 169 Also, suppose the compression settings are different. At the point the LOGIQ E9 is to send an image generated by the print button to the service, the LOGIQ E9 will first un-compress the compressed version of the print button, and then recompress it using the settings of the service.
Page 170 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 3-15 Print Button Setup - R4.x and later Advanced: VNav Data: VNav displays a non-Ultrasound series (such as CT or MR slices) next to the live scan.
Page 171 A pop-up appears with a drop-down menu. Select any existing service to which images can be sent (typically, DICOM Image Storage and Print services). Select the desired service and press OK. Press F4 to access the DICOM Job Spooler to confirm successful transmission of the exam. Chapter 3 LOGIQ E9 Setup 3 - 59...
Page 172 A DICOM printer is different from a typical network printer. It understands and accepts image files in DICOM format, and extracts and prints the images within. Print Service Setup To setup a Print Service on your LOGIQ E9, follow these steps: Table 3-17 Print Service Setup In Utility ->...
Page 173 Table 3-17 Print Service Setup The LOGIQ E9 allows you to annotate each image: check Enable. The Annotation section of the screen expands to let you set parameters for this feature: a.) Field: Combination of patient id, last name, and first name to appear in the annotation b.) Location: one or more of these, depending on the Vendor selected:...
Page 174 1x1. Then, if the Print Service is tied either to a dataflow with Direct Store set, or to a print button, the LOGIQ E9 will hold each image in its spooler until the number of images specified by Format is reached.
Page 175 DICOM Worklist Service A Worklist provides a repository of data for patients scheduled for an exam. The LOGIQ E9 can query and filter the entries of the Worklist and retrieve one or more of them to create a patient for each with an initial exam.
Page 176 R5.1.1 and earlier R5.1.2 and later Verify Before Query: If the LOGIQ E9 attempts a Query to a service that does not respond, the scanner will wait for a period determined by the Timeout and Maximum Retries settings. During this period user input is disabled.
Page 177 In contrast, “local” filtering occurs “on the fly” on the patient data already queried, listed and stored on the LOGIQ E9. Local filtering occurs every time you enter a value in one of the fields above the list on the Worklist screen, such as Patient ID. The displayed list gets filtered progressively for each selection you make or character you enter.
Page 178 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 3-9-7 DICOM Worklist Service (cont’d) “Remote” versus “Local” Filtering (con’t.) To get partial matching, similar to what local filtering provides, add an asterisk at the end of the string: Table 3-21 "Remote”...
Page 179 Basically, an AE Title can be up to 16 characters. Leading and trailing spaces are ignored. A title of all spaces is not valid. These characters are not allowed: “\”, line feed, form feed, carriage return, and escape. Chapter 3 LOGIQ E9 Setup 3 - 67...
Page 180 In the From: drop-down menu, select the Worklist to query. Press Query. The LOGIQ E9 displays a list of all entries in the Worklist that meet the criteria set in both the Utility -> Connectivity -> Service page and on this Worklist screen.
Page 181 A typical setup has your Worklist Service handle MPPS communications. For example, you can retrieve today’s scheduled exams and report completed exams to the same system. To set up MPPS on the LOGIQ E9, follow these steps: Table 3-24 Setup and Use a DICOM MPPS Utility ->...
Page 182 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 3-24 Setup and Use a DICOM MPPS Dataflow tab - MPPS added In the Dataflow tab, add your MPPS service to the same dataflow that handles your DICOM Image Storage service.
Page 183 3-9-9 DICOM Storage Commitment Service DICOM Storage Commitment enables the LOGIQ E9 to obtain a commitment from the image storage service that images have been stored. With this commitment, you may choose to delete the images from the LOGIQ E9.
Page 184 Storage Commitment includes “reverse negotiation” with the receiving end – the Image Storage service. Basically, the receiver needs to know the AE Title, IP address and Port Number of the LOGIQ E9. Refer to the documentation of the Image Storage service for setting up Storage Commitment.
Page 185 To enable Structured Reporting for an Image Storage service, go to the set-up screen for that service in Utility -> Connectivity -> Service, check the Enable Structured Reporting box and press Save. From that point on, the LOGIQ E9 sends a Structured Report at the end of an exam with measurements.
Page 186 LOGIQ E9 generates a Structured Report and sends it to the Image Storage service. The LOGIQ E9 does not store Structured Report files. Instead, when called upon, it conveys the measurements and calculations to the service via the DICOM message exchange between them.
Page 187 (This assumes you have already setup the device in the Device tab.) Verify Before Query: If the LOGIQ E9 attempts a Query to a service that does not respond, the LOGIQ E9 will wait for a period determined by the Timeout and Maximum Retries settings.
Page 188 In the From: drop-down menu, select the Q/R service to query. Press Query. The LOGIQ E9 displays a list of all patients in the Q/R service that meet the criteria set in both the Utility -> Connectivity -> Service page and on this Q/R screen.
Page 189 Q/R Support for Volume Navigation V Nav (Volume Navigation) combines 3D images from other modalities (CT, MR, etc.) with Ultrasound scanning. Use Q/R to load non-Ultrasound images into the LOGIQ E9. The LOGIQ E9 supports retrieval of these non-US image types: •...
Page 190 Q/R Support for Volume Navigation LOGIQ E9 Scan Screen The LOGIQ E9 displays the scan screen, prompts you to confirm the patient data set selected, and displays the non-US volume on the right side of the screen. To scroll through the dataset, press the Scroll Z Trackball button. Use the Trackball to scroll through the dataset to find the area of interest.
Page 191 • Send To… – Select a single job and press Send To... to send the job to any image storage or print service set up on the LOGIQ E9. A pop-up presents a list of these services. If more than one job is selected, the Send To…...
Page 192 Common Error Messages No connection established – check network and log file: This usually indicates a bad or missing network connection OR incorrect IP Address, AE Title, or Port # between the LOGIQ E9 and service. The remote system was not able to interpret the image information – check log file: This indicates an issue with the image or patient data, such as a missing Patient ID.
Page 193 The LOGIQ E9 includes a network sniffer, Wireshark, that displays network traffic between the LOGIQ E9 and other devices. Its output can be saved in files. It is useful for debugging connectivity issues. Usually only DICOM traffic is examined. Follow these steps: Table 3-32 Network “Sniffer”...
Page 194 In the Wireshark Info column, entries with “Reject” or “Abort” definitely indicate issues. For example, the above exchange occurred when the LOGIQ E9 tried to send an exam to Viewpoint, but Viewpoint did not have the correct AE Title for the LOGIQ E9.
Page 195 Other times, however, the actual reason for an issue is often encoded in innocuous-looking entries near the end of the exchange. For example, the above situation involved the LOGIQ E9 attempting to send an image to Viewpoint directly via a print button, without a patient id. Viewpoint’s “C-STORE-RSP”...
Page 196 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 3-32 Network “Sniffer” Wireshark: Save file as To save the network traffic currently displayed, stop the capture and press File / Save As. In the pop-up, select a destination drive or folder, name the file, select both “All packets” and “Displayed”...
Page 197 FÒTI ÙT 141 Technologic Development Area Milwaukee, WI 53201-0414 1046 Budapest Hungary Beijing 100176 China SYSTEM LTD. EMPLOYEE NO. – CUSTOMER NO. INSTALLATION DESTINATION NAME AND ADDRESS ZIP CODE 46-303268P1 Rev 14 Chapter 3 LOGIQ E9 Setup 3 - 85...
Page 198 NOTE: See the appropriate system Service Manual to configure the system to access the network. 3.) On the LOGIQ E9, access the Service Login screen. The Service Login screen opens (Figure 3-31 "Service Login Screen - LOGIQ E9" on page 3-87).
Page 199 U.S.A., follow the local System ID convention. The CRM field auto-populates with format of LOGIQ E9 followed with the first five digits of the serial number. The CRM field is editable, and can be edited to reflect the desired System ID.
Page 200 ANUAL 3-11-4-1 Configuring Agent Configuration (cont’d) Figure 3-32 Configuration Home Page - LOGIQ E9 4.) In the Display Name field, enter a descriptive name that is easy to identify with this device. For example, “Unit 1”. 5.) In the Description field, create a unique description of the system. For example, “St. Mary’s Hospital”.
Page 201 Country City State Institution The Agent Configuration Tool screen opens (Figure 3-33). Figure 3-33 Completed Agent Configuration Tool screen - LOGIQ E9 Must show IP addresses for 1. Must match System ID Must be DISABLE, unless a the server selected...
Page 202 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 3-11-4-2 Configuring Advanced Configuration 1.) Select PILOT2 or PRODUCTION from the Enterprise Server dropdown list. The Pilot server is used for initial production, please check with the OLC to verify that the current server is used.
Page 203 If this fails wait a minute and refresh the page by clicking on the home page button again. There is often a delay before the checkout is complete. Figure 3-35 Configuration Home Page - LOGIQ E9 Chapter 3 LOGIQ E9 Setup...
Page 204 To configure the LOGIQ E9 to enable the customer to submit an RFS, 1.) Position the Windows pointer on top of the GE InSite ExC icon at the bottom of the display. 2.) Press the right Trackball Set key. This opens the RFS screen.
Page 205 WARNING SURFACES MAY BE WARM ENOUGH TO POSE A POTENTIAL HEAT HAZARD IF TOUCHED, EVEN WHILE IN SHUT DOWN MODE. IF A LOGIQ E9 IS ENERGIZED, AND THE FRONT PROCESSOR (CARD CAGE) COVER WARNING WARNING IS REMOVED, THE VOLTAGE TEST POINTS POSE A POTENTIAL SHOCK HAZARD.
Page 206 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Section 7-3 Gathering Troubleshooting Data 7-3-1 Purpose of this Section Problem images and system data (logs) can be acquired at the device or through remote diagnostics (InSite ExC). These data can be used to perform service at the device, or can be sent back to the manufacturer for analysis.
Page 207 The following information is necessary to properly analyze data or images being reported as a malfunction or being returned to the manufacturer: NOTE: This information is normally collected with the Alt+D or Gather Logs utility. Product Name = LOGIQ E9 From the Utility -> System -> About screen: Applications Software Software Version...
Page 208 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-4 Collecting a Screen Capture with Logs NOTE: In R6 the screen capture is no longer taken. If the system malfunctions, press the Alt+D keys simultaneously. This Alt+D function is available at all times, and collects a screen capture of the image monitor, user-defined presets, and the following logs: •...
Page 209 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-4 Collecting a Screen Capture with Logs (cont’d) NOTE: For Application SW R3.x.x or later, the Service Directory is no longer located under the export folder, it is located in d:\ root directory (d:\service).
Page 210 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-5 Capturing Service Logs with ALT+D The following is a list of the Service logs captured during an ALT+D log capture: Figure 7-3 Capture Service Example Chapter 7 Diagnostics/Troubleshooting...
Page 211 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-6 Capturing Network Logs with Network Sniffer (Software R1.x.x) A sniffer monitors network traffic and allows you to capture network data without redirecting or altering it. NOTE: If you are launching the network sniffer from the Utilities menu (7-5-21-15 "Distinct Network...
Page 212 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-6 Capturing Network Logs with Network Sniffer (Software R1.x.x) (cont’d) NOTE: Steps describe how to filter the data so that you only record this system’s network activity. If you prefer, you may skip the filter section and start the data capture now. If you do, you will capture all network activity, not just this system’s.
Page 213 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-6 Capturing Network Logs with Network Sniffer (Software R1.x.x) (cont’d) 7.) On the Select Filter Task screen, select “Show only IP packets FROM/TO one or more IP addresses”, then select Next.
Page 214 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-6 Capturing Network Logs with Network Sniffer (Software R1.x.x) (cont’d) 10.)In the Filter to Apply field, select “My Computer”. Figure 7-8 Capture Tab on Configuration Screen 11.)Select Close. The Configuration screen closes.
Page 215 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-6 Capturing Network Logs with Network Sniffer (Software R1.x.x) (cont’d) 15.)When the transaction finishes (or fails), select Ctrl+Alt+Del to open Task Manager. Select Exit to close the application and return to Windows. Then open Windows Task Manager to open the Distinct Network Monitor screen.
Page 216 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-6 Capturing Network Logs with Network Sniffer (Software R1.x.x) (cont’d) 17.)On the Distinct Network Monitor screen (Figure 7-4 "Distinct Network Monitor Window" on page 7- 8), select Capture > Stop.
Page 217 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-7 Capturing Network Logs with Network Sniffer (Software R2.x.x or later) Wireshark is a new network sniffer program that replaces Distinct in R2.x.x or later. Functionality is similar from previous software.
Page 218 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-7 Capturing Network Logs with Network Sniffer (Software R2.x.x or later) (cont’d) Use filters to limit the captured data. Filter by IP or by IP and port number.
Page 219 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-7 Capturing Network Logs with Network Sniffer (Software R2.x.x or later) (cont’d) By IP and port: Select Capture filter. 5.) Select New. 6.) Edit name for example DICOM port 104.
Page 220 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-7 Capturing Network Logs with Network Sniffer (Software R2.x.x or later) (cont’d) 11.)Press Alt+N to restore Sniffer window and observe the network activity. Figure 7-16 Sniffer Window and Network Activity A.) "Packet List"...
Page 221 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-7 Capturing Network Logs with Network Sniffer (Software R2.x.x or later) (cont’d) In addition to the pre capture filter, use the Filter tool on the screen to filter what is displayed.
Page 222 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-3-7 Capturing Network Logs with Network Sniffer (Software R2.x.x or later) (cont’d) 15.)Select Displayed. This will save only the filtered values rather than the entire capture. 16.)Select SAVE.
Page 223 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Section 7-4 Screen Captures 7-4-1 Purpose of this Section To capture screen images that can be used for diagnostic and troubleshooting purposes. 7-4-2 Contents in this section 7-4-3 Ctrl+PrintScreen Shortcut .
Page 224 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Section 7-5 Common Service Desktop 7-5-1 Purpose of this Section This section describes the features of the Common Service Desktop (CSD). NOTE: To run diagnostics, you should detach all probes.
Page 225 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-2 Contents in this section 7-5-3 Common Service Desktop overview ........7-23 7-5-4 Global Service User Interface (GSUI) .
Page 226 Allows for an on-screen, one-touch button used to contact the OnLine Center and describe problems with their scanner in an easy and convenient way. Refer to the appropriate version of the LOGIQ E9 Basic User Manual, Chapter 6, or the appropriate LOGIQ E9 Release Notes for more information about using Insite ExC.
Page 227 7-5-4 Global Service User Interface (GSUI) Internationalization The user interface provided by the service platform is designed for GE personnel and is in English only. There is no multi-lingual capability built into the Service Interface. Service Login Select the phone icon in the status bar at the bottom of the scan display screen.
Page 228 Knowledge of the service level password. password NOTE: For a GE Field Engineer, the password changes at specific intervals. Every access request, whether successful or not, will be logged into a service access log that is viewable to authorized users.
Page 229 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-5 Home The Home page displays a summary of information from various items that are monitored. • System Information – hardware versions (Boards/FRU's, Console), software versions (Base Image and Application).
Page 230 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-5-1 Server History Log Figure 7-23 Server History Log Chapter 7 Diagnostics/Troubleshooting 7 - 27...
Page 231 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-6 Error Logs 1.) From the Log Viewer page click the Click Here link. Figure 7-24 Error Logs - Log Viewer 2.) Select the log you wish to view.
Page 232 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-6 Error Logs (cont’d) Features of the log viewer include: • Plot logs and pages using the Utilities menu. • Text search using the Search menu. • Color-coded log entries to identify severity levels: Green: A Level 3 severity indicates that the parameter is within 0% - 50% of specified tolerance.
Page 233 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-7 Diagnostics Window Overview 1.) Instructions Frame Displays either test-specific text or the default instructions. 2.) Status Frame Initially displays the last known status for a selected diagnostic. Once the diagnostic starts, the frame displays the “current”...
Page 234 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-7 Diagnostics Window Overview (cont’d) Figure 7-27 Diagnostic Window Overview The Service Diagnostics windows have some advanced features. NOTE: The Loop Count field must have a value of 2 or greater to activate the Advanced features.
Page 235 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-7 Diagnostics Window Overview (cont’d) 11.)Select the Loop Order: ABCABCABC = Runs the selected diagnostics as one group and runs each group for the number of loops specified.
Page 236 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-7 Diagnostics Window Overview (cont’d) Figure 7-30 Details Window Figure 7-31 Details Table Chapter 7 Diagnostics/Troubleshooting 7 - 33...
Page 237 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-8 Diagnostic Utility Freezes Up/Times Out If the diagnostic utility has timed out (freezes up, will no longer run) you have to close the Common Service Desktop and launch it again. This may occur when issues with the scanner cause the diagnostic utility to fail completion of an executed test.
Page 238 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-2 Diagnostic Symptom Table (Continued) 2 of 2 Symptom Diagnostic Test - see: 7-5-14-4 "Hard Disk Drive Surface Scan" on page 7-116 7-5-14-5 "Hard Disk Drive Quick Test" on page 7-117 Slow Computing Speed 7-5-21-10 "Disk Defragmenter"...
Page 239 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-9 Diagnostic Symptom Guide (cont’d) Table 7-3 GFI FRU Tests Table FREY Main GRX64/ Back End GRLY Back- Power GRX128 (slot2) (slot3) (slot4) (slot2) (slot3) (slot4) Processor Tray...
Page 240 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-9 Diagnostic Symptom Guide (cont’d) Table 7-4 Digital Receive Tests Table Test DRX (slot2) DRX (slot3) DRX (slot4) Back End Processor FREY Backplane FDEMOD Signal Test DRX High Speed Bit Error Test...
Page 241 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-9 Diagnostic Symptom Guide (cont’d) Table 7-6 System Tests Table GRLY GRX64/ Back End FREY Test GRX128 (slot2) (slot3) (slot4) (slot2) (slot3) (slot4) Processor Backplane Tray System Temperature...
Page 242 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-9 Diagnostic Symptom Guide (cont’d) Table 7-9 Analog CW Tests Table Back End FREY GRX128w/CW Front Plane (upper) Front Plane (lower) Test Processor Backplane GRX aCW Dual Channel...
Page 243 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-9 Diagnostic Symptom Guide (cont’d) Table 7-11 Transmit and Receive Tests Table Loop Back Connect FREY Front Front GRX64/ Back End GRLY Back- Plane Plane GRX128 (slot2) (slot3)
Page 244 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-9 Diagnostic Symptom Guide (cont’d) Table 7-14 Extended Power Shutdown Tests Table Test Back End Processor I/O Board Extended Power Shutdown Extended Power Shutdown Detection Test Extended Power Shutdown...
Page 245 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-9 Diagnostic Symptom Guide (cont’d) Table 7-16 BEP Tests Table Test Back End Processor Essential Test Hard Disk Long Hard Disk Short Memory Network Adapter System Board Video Key: T: The FRU is tested with the test.
Page 246 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-9 Diagnostic Symptom Guide (cont’d) Table 7-18 Touch Panel Tests Table Test Back End Processor OP Panel TP Calibration TP Cal Verification Key: T: The FRU is tested with the test.
Page 247 Steps Corresponding Graphic XYZ Utilities Folder (XYZ Utils) Access Common Service Desktop as GE Service. Select Diagnostics tab. At the end of the list of available Service Diagnostics, you will find the XYZ Utils (XYZ Utilities) Folder. XYZ Utils provides two different tests:...
Page 248 ANUAL 7-5-10 OP Panel Utilities - Op Panel Interface The Operator Panel functionality can be tested using a program (GE Test App) available through the Service Platform. R4 or earlier R5 and later, OP Panel Test only available on Windows desktop.
Page 249 The other buttons on the Startup tab will now be active. See: Figure 7-33 Figure 7- 34 "Attach and GE Test App Startup Tab - Detach and Other Buttons Active - R4 and earlier" on page 7-48. 7 - 46...
Page 250 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-10-2 Launching the Op Panel Test (cont’d) Figure 7-33 Attach and GE Test App Startup Tab - Attach Button Active - R4 and earlier Chapter 7 Diagnostics/Troubleshooting 7 - 47...
Page 251 ANUAL 7-5-10-2 Launching the Op Panel Test (cont’d) Figure 7-34 Attach and GE Test App Startup Tab - - R4 and earlier Detach and Other Buttons Active 8.) Select the tabs to test the various features of the Op Panel.
Page 252 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-10-2 Launching the Op Panel Test (cont’d) Figure 7-35 OP Panel Test Start Up - R5 and later For R5 and later, the upper right corner indicates the type of Op Panel is detected (connected).
Page 253 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-10-3 Trackball Tab Test the trackball functionality by moving the pointer over the blue box. Verify that the X and Y position are updated as the pointer is moved.
Page 254 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-10-4 Keyboard Tab Test the keyboard functionality by typing on the keyboard. Verify that the corresponding key is highlighted when each key is pressed. See: Figure 7-38 Figure 7-39.
Page 255 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-10-5 Slidepots Tab Test the slidepot (TGC) functionality by moving each slidepot through its range. Verify that the visual and numeric position of the slide pot are updated as the slide pot is moved.
Page 256 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-10-6 Encoders Tab Test the encoder functionality by rotating each encoder knob. Verify that the position is updated as the encoder is moved. Test the encoder button selection function by pressing each knob on the op panel. Verify that the corresponding knob is highlighted when each knob is pressed.
Page 257 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-10-7 Pushbuttons Tab Test the pushbutton functionality by pressing each button on the operator panel. Verify that the corresponding pushbutton is highlighted when each button is pressed. See:...
Page 258 ROPRIETARY ERVICE ANUAL 7-5-10-8 LEDs Tab Test the LED functionality by selecting each button or knob on the GE Test App. Verify that the corresponding LED is illuminated when each button or knob is selected. See: Figure 7-46 Figure 7-47.
Page 259 Figure 7-49 Touch Screen Tab - R5 and later 7-5-10-10 Ending the Program 1.) When you have finished testing the Op Panel, close the GE Test App. 2.) Shutdown the system and reboot. 7 - 56 Section 7-5 - Common Service Desktop...
Page 260 7-5-11-1 Disruptive Mode The customer enables this feature by choosing “Disruptive Mode” and confirming “Yes”, before a GE Service FE can access the customer’s ultrasound scanner remotely. “Disruptive Mode” can be requested remotely by the service technician or OLC, or it can be selected by the customer directly on the scanner or workstation.
Page 261 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-11-2 System Shutdown System Shutdown is intended for use from a remote computer. The menu gives you the ability to either Restart or Shutdown the system. NOTE: Retain Disruptive Mode: •...
Page 262 Front End (Card Rack) diagnostics listed in this section are applicable for GFI configurations. For MRX configuration, see: 7-9-19 "LOGIQ E9 Transmit and Receive Signal Path Diagnostics" on page 7-275. Also for diagnostics for GFI Configurations running R3.x.x and later, and for MRX Configurations, see: 7-5-12-15 "Diagnostics Window Overview - R3.x.x and later"...
Page 263 The intermittent errors encountered by the diagnostic may not be due to real failure; therefore the DRX High Speed Bit Error Rate Diagnostic test results are not reliable when under this configuration. This problem does not affect in any way the operation or performance of the LOGIQ E9, it is only related to the diagnostic result.
Page 264 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-1 Digital Receive (cont’d) Name: DRX Signal Path Test (this test provides the most coverage on the DRX) Description: Digital signal path sourced from input to Nathan. Does not test ADC. Sends simulated data across the signal path.
Page 265 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-1 Digital Receive (cont’d) Name: Nathan MLA Data Alignment Test Description: Output TVG of Nathan with system configured for max number of MLAs supported by system. Each MLA gain is set differently to detect MLA ordering problems. Verifies the alignment (16 identical samples in a row) of IF to GFI.
Page 266 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-2 Memory See: for a description of the looping and list 7-5-7 "Diagnostics Window Overview" on page 7-30 features. Symptoms: • Intermittent Problems • Communication Problems 1.) Select the Memory checkbox to run all the tests, or select the individual subtests to run only the selected tests.
Page 267 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-2 Memory (cont’d) Assesses the general state of the system. Tests the integrity of memory and communication of the described boards. Tests all of the on-board memory, including registers. The utility fills the memory with data, retrieves the data, and compares it to the original data.
Page 268 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-2 Memory (cont’d) Name: GTX IF FPGA Memory Test Description: Tests memory of Interface FPGAs on the GTX boards NOTE: Also run the GTX Memory Test (next test below) for a full range of testing capacity.
Page 269 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-3 See: for a description of the looping and list 7-5-7 "Diagnostics Window Overview" on page 7-30 features. Symptoms: • TGC Problems • Doppler Audio Problems • Image Artifacts •...
Page 270 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-3 GFI (cont’d) Name: GFI Swept Demodulator Test Description: Performs a signal path test of the swept demodulator FPGA on the GFI Run Time: 00:05 If this test failed: 1.) Replace the GFI board.
Page 271 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-3 GFI (cont’d) Name: GFE Access Test Description: Reads the version of the GFE FPGA Run Time: 00:01 If this test failed: 1.) Replace the GFI board. Name: Relay LVDS Test...
Page 272 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-4 System See: for a description of the looping and list 7-5-7 "Diagnostics Window Overview" on page 7-30 features. Symptoms: • High temperature reports on the Home page.
Page 273 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-4 System (cont’d) NOTE: You can also view temperature logs in the System Health Information section of the Home page. These logs may help identify a trend or subsystem where temperature and voltage have for temperature logs/reports.
Page 274 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-5 Noise See: for a description of the looping and list 7-5-7 "Diagnostics Window Overview" on page 7-30 features. Symptoms: • Image artifacts • Image oise • Poor image quality •...
Page 275 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-5 Noise (cont’d) Name: Noise Floor Test Description: Measures the noise floor of the System. The entire system is required for this diagnostic. The noise floor is calculated from IQ data received without a signal source.
Page 276 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-7 Transmit/Receive Name: T/R Channel Test Description: Transmit and Receive Channel Test. Transmits on one at a time and received on one channel at a time using an open probe connector.
Page 277 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-8 Analog Receive See: for a description of the looping and list 7-5-7 "Diagnostics Window Overview" on page 7-30 features. Symptoms: • Image artifacts - channel failure/noise 1.) Select the Analog Receive checkbox to run all the tests, o r select the individual subtests to run only the selected tests.
Page 278 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-8 Analog Receive (cont’d) Tests the signal path from the GFI to the backplane (GTX) to the GRX. Name: DC Offset Calibration Utility NOTE: The DC Offset Calibration Utility diagnostic MUST be run when the DRX boards are replaced or moved.
Page 279 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-8 Analog Receive (cont’d) Name: Analog RX Test (Low Gain) Description: Signal path test of the GRX boards with a TGC set to low gain. Run Time: 00:02 If this test failed: 1.) Swap DRX boards to determine if the failure point changes as the boards are moved.
Page 280 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-10 Analog CW Analog Continuous Wave (CW) Doppler Tests. Under Service Diagnostics / Analog CW. INPUT > a sine wave generated on the GFI test vector generator and injected on the GRX board(-s).
Page 281 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-10 Analog CW (cont’d) The 3-term Blackman-Harris window function is used for the analog CW tests. The input frequency is 2.521 MHz for a number of the tests and with the Mixer clock at 2.5 MHz; a Doppler frequency at 21 kHz should result.
Page 282 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-10 Analog CW (cont’d) Name: Service Diagnostics / Analog CW / GRX aCW IQ Symmetry For each subtest, a signal is setup with f0=2.521 MHz, the BP filter at 3.1 MHz and a mixer frequency of 2.5 MHz.
Page 283 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-10 Analog CW (cont’d) Name: Service Diagnostics / Analog CW / GRX aCW Post Mixer Gain For each subtest, a signal is set up with f0=2.521 MHz, the BP filter at 3.1 MHz and a mixer frequency of 2.5 MHz.
Page 284 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-10 Analog CW (cont’d) Name: Service Diagnostics / Analog CW / GRX aCW Dither Injection A signal is injected in the dither input and result in the received I/Q data is checked. The test signal generator is used for signal injection where the input signal is f0=2.521 MHz, the BP filter at 3.1 MHz...
Page 285 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-10 Analog CW (cont’d) Name: Service Diagnostics / Analog CW / GRX ADC Digital LVDS For the Analog-to-Digital Converter Digital Low-Voltage Differential Signaling test, the digital link from the Doppler ADC and to the GFI board is verified.
Page 286 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-11 I/O Board Tests See: for a description of the looping and list 7-5-7 "Diagnostics Window Overview" on page 7-30 features. Symptoms: • Intermittent Problems • Popup messages warning of system voltage problems - I/O Board Pwr Supply Test •...
Page 287 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-11 I/O Board Tests (cont’d) Name: I/O Board Pwr Supply Test Description: Compares all local I/O Board voltages to their specified values. NOTE: This is part of the self-monitoring process reported in the System Health Information section of the Home page.
Page 288 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-11 I/O Board Tests (cont’d) Name: I/O Board Loop Back Test Description: Basic test of the USB communications with the I/O Board Run Time: 00:01 If this test failed: 1.) Verify that the USB cable/connections are properly connected.
Page 289 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-11 I/O Board Tests (cont’d) NOTE: The following Video tests can be used when the Touch Panel and the keys on the control panel are on/illuminated, but the monitor does not come on.
Page 290 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-12 Tx Power Supply Test See: for a description of the looping and list 7-5-7 "Diagnostics Window Overview" on page 7-30 features. Symptoms: • System will not scan •...
Page 291 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-12 Tx Power Supply Test (cont’d) Name: TxPs Control Test Description: Transmit Power Supply Control Test (Verifies the voltage points are within specifications) Run Time: 00:10 If this test failed: 1.) Replace the power supply...
Page 292 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-13 EPS (Extended Power Shutdown) or CB (ChargeBoard used in BEP6) Tests See: for a description of the looping and list 7-5-7 "Diagnostics Window Overview" on page 7-30 features.
Page 293 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-13 EPS (Extended Power Shutdown) or CB (ChargeBoard used in BEP6) Tests (cont’d) Name: Extended Power Shutdown Detection Test Description: Extended Power Shutdown Detection Test (Verifies the BEP can communicate with the...
Page 294 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-14 bayBIRD Tests See: for a description of the looping and list 7-5-7 "Diagnostics Window Overview" on page 7-30 features. Symptoms: • 3D triangulation position is off/wrong •...
Page 295 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-14 bayBIRD Tests (cont’d) Sensor 4 added for DriveBay2+ 3D Tracking System, introduced in R4. Figure 7-64 Miscellaneous Tests - bayBIRD (V Nav change) 7 - 92 Section 7-5 - Common Service Desktop...
Page 296 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-14 bayBIRD Tests (cont’d) Name: Run All Tests Description: Runs all of the tests that are in the box Run Time: 00:24 If this test failed: 1.) Run subsequent tests as identified in the failed test results...
Page 297 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-14 bayBIRD Tests (cont’d) Name: Transmitter Description: Runs the tests for Transmitter Run Time: 00:21 If this test failed: 1.) If the problem still persists, replace the bayBIRD.
Page 298 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-15 Diagnostics Window Overview - R3.x.x and later Diagnostics for GFI Configurations running R3.x.x and later, and for MRX Configurations. 7-5-12-16 Diagnostics Menus on R3.x.x and later In R 3.x.x and later, Service Diagnostics have been grouped in 4 major functional areas: Figure 7-65 Diagnostics Menu - MRX Front End Tests - All Diagnostics related to Card Rack Boards.
Page 299 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-17 Determine Hardware Platform When running this diagnostic, the system will return a result with the type of Card Rack configuration: • GFI as System Main Board = Card Rack Configuration based on GFI2.
Page 300 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-18 System Main Board for MRX For MRX Hardware platforms, run these tests. Figure 7-67 System Main Board Tests for MRX NOTE: Same tests you find in R2.0.4 and later, but different naming conventions on some of the tests.
Page 301 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-19 Front End Interface This group of Diagnostics, test the MRX Board. Figure 7-68 Front End Interface NOTE: Same type of tests as the tests available for GFI.
Page 302 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-19 Front End Interface (cont’d) Table 7-24 Front End Interface - Board Tested/Required Matrix for Diagnostics FRU - T = Tested / R = Required "Front Plane Upper FREY "Main...
Page 303 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-20 Digital Receive This group of Diagnostics, test the MRX Board. Figure 7-69 Digital Receive NOTE: Same type of tests as the tests available for DRX. Table 7-25...
Page 304 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-20 Digital Receive (cont’d) Table 7-26 Digital Receive - Board Tested/Required Matrix for Diagnostics FRU - T = Tested / R = Required "Front Plane Upper FREY "Main "GTX...
Page 305 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-21 Transmit Figure 7-70 Transmit Table 7-27 Transmit Line Name: Description: Run Time: If this test failed: 1.) Swap GTX Boards to d etermine if the failu re point...
Page 306 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-22 Memory Assesses the general state of the system. Tests the integrity of memory and communication of the described boards. Tests all of the on-board memory, including registers.
Page 307 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-23 System Figure 7-72 System Table 7-31 System Line Name: Description: Run Time: If this test failed: 1.) The system should not be in a small enclosed space with other equipment that generates a lot of heat.
Page 308 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-24 Analog Receive Figure 7-73 Analog Receive Table 7-33 Analog Receive Line Name: Description: Run Time: If this test failed: Measures and corrects for the DC offset of the ADCs on the Run this utility to calib rate the correct DC offset after MRX.
Page 309 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-25 Analog CW Figure 7-74 Analog CW Table 7-35 Analog CW If this test Line Name: Description: Run Time: failed: A sum of sine waves with the same frequency, but different phase, gives a sine wave output where the amplitude is a function of the different phase settings.
Page 310 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-35 Analog CW If this test Line Name: Description: Run Time: failed: In the Band Pass Filter / Mixer Clock Test, for each channel pair, a signal is set up with combinations of input signal frequency, Band Pass (BP) filters and mixer frequencies.
Page 311 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-26 Noise Table 7-37 Noise Line Name: Description: Run Time: If this test failed: Measures the noise floor of 1.) See: for information 7-9-2 "Noise" on page 7-195 the System.
Page 312 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-27 Transmit/Receive Table 7-39 Transmit/Receive Line Name: Description: Run Time: If this test failed: 1.) Swap front-plane boards to determine if the failure point changes as the boards are moved.
Page 313 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-12-30 Miscellaneous Tests This group of Diagnostics, test the VNAV Drive bay (bayBIRD), DVR, 4D options and Touch Panel and XYZ tests. NOTE: No Changes for MRX Configurations. Same tests found in R2.0.4 or later. See: •...
Page 314 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-13 DVR Tests NOTE: R6 and later will not have this test since the hardware DVR Option is not supported, only software DVR. See: 4-3-19-7 "Software DVR (Option) Configuration Functional Checks" on page 4-52.
Page 315 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-14 Diagnostics - BEP For Diagnostic differences, see 7-5-16 "Diagnostics - BEP Interactive Tests - R4.x and later" on page 7-125. Table 7-41 BEP Test Description Table for R3.x and earlier...
Page 316 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-14-1 Essential Tests See: for a description of this window’s features. 7-5-7 "Diagnostics Window Overview" on page 7-30 Runs tests on essential functions of the BEP. This is a good starting point for isolating issues that may originate from the BEP.
Page 317 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-14-1 Essential Tests (cont’d) Figure 7-79 Essential Tests Window 7 - 114 Section 7-5 - Common Service Desktop...
Page 318 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-14-3 System Board See: for a description of this window’s features. 7-5-7 "Diagnostics Window Overview" on page 7-30 Runs tests on essential functions of the PC Mother Board. The test results are displayed in the Status portion of the window.
Page 319 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-14-4 Hard Disk Drive Surface Scan See: for a description of this window’s features. 7-5-7 "Diagnostics Window Overview" on page 7-30 Runs tests on essential functions of the Hard Disk Drive. The test results are displayed in the Status portion of the window.
Page 320 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-14-5 Hard Disk Drive Quick Test See: for a description of this window’s features. 7-5-7 "Diagnostics Window Overview" on page 7-30 Runs an overview set of tests on essential functions of the Hard Disk Drive. The test results are displayed in the Status portion of the wi n dow.
Page 321 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-14-6 Video Card See: for a description of this window’s features. 7-5-7 "Diagnostics Window Overview" on page 7-30 Runs a test on essential functions of the Video Card. The test results are displayed in the Status portion of the window.
Page 322 S-Video display, the entire main display image is not projected on the S-Video monitor. The S-Video crop area was selected to optimize the probe image so when the LOGIQ E9 is not in an imaging mode, the S-Video will continue to display a cropped portion of the screen which may appear incorrect.
Page 323 Description: LOGIQ E9 boots up normally but no Room profile, color profile, gamma or color space controls are visible on the Touch Panel Utility pages. This is an indication that the LOGIQ E9 has not identified the OLED Monitor USB device, although is able to display video.
Page 324 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-14-10 Network Adapter See: for a description of this window’s features. 7-5-7 "Diagnostics Window Overview" on page 7-30 Runs a test on essential functions of the Network Interface. The test requires the system to be connected to a network.
Page 325 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-14-11 Network Adapter Diagnostic Changes for R4 Network Adapter Test is split into 2 folders: • Network Adapter - see: Table 7-128 on page 7-161 Table 7-129 on page 7-162 •...
Page 326 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-14-12 Memory See: for a description of this window’s features. 7-5-7 "Diagnostics Window Overview" on page 7-30 Runs a test on essential functions of the Memory. The test results are displayed in the Status portion of the window.
Page 327 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-15 Diagnostics - BEP Interactive Tests Table 7-43 BEP Interactive Test Description Table - R3.x and earlier Test Description AVI playback Tests playing back an AVI file. CD-R test...
Page 328 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-16 Diagnostics - BEP Interactive Tests - R4.x and later Interactive tests in R4 and later have been reduced. Tests that are not supported are no longer listed.
Page 329 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-16-1 Keyboard See: for a description of this window’s features. 7-5-7 "Diagnostics Window Overview" on page 7-30 1.) Click the Execute button on the Keyboard window. The PC-Doctor Keyboard Test opens.
Page 330 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-16-1 Keyboard (cont’d) Footswitch Tests Under Service Diagnostics / BEP Interactive/ Keyboard INPUT > Press left, middle or right footswitch keys. OUTPUT > Keys will be registered as follows:...
Page 331 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-16-2 Mouse (Trackball) See: for a description of this window’s features. 7-5-7 "Diagnostics Window Overview" on page 7-30 Runs a test on essential functions of the Trackball. The test results are displayed in the Status portion of the window.
Page 332 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-16-3 Audio (Sound) See: for a description of this window’s features. 7-5-7 "Diagnostics Window Overview" on page 7-30 1.) Click the Execute button at the bottom of the screen. Wait approximately 30 seconds for the first test screen to open.
Page 333: Touch Panel
PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-17 Touch Panel 7-5-17-1 Calibration NOTE: Always try TP calibration verification before attempting to calibrate. 7-5-17-2 "Calibration Verification" on page 7-131. If the Touch Panel is so far out of calibration, hangs or does not calibrate and the normal calibration procedure does not work, it may be necessary to do a complete Pre-calibration.
Page 334 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-17-2 Calibration Verification The Start Touch Screen Verification brings up a grid. Each time you touch the screen a small red dots appears where you touch, this will indicate that the calibration is correct and you do not need to re-calibrate.
Page 335 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-18 4D Motor Controller NOTE: This test requires a 4D probe be connected to the system. This test requires a 4D probe to be connected to the system. Refer to on-screen Instructions for details. See: Figure 7-94 "4D Motor Controller Screen"...
Page 336 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-18 4D Motor Controller (cont’d) Name: Static 3D Test Description: Performs a basic static 3D scan using the RAB2-5 probe connected in probe socket 4. Run Time: 00:11 If this test failed: 1.) Verify an RAB2-5 probe is connected to probe socket 4 (right-most probe socket).
Page 337 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-19 Patient I/O Tests Under Service Diagnostics / Patient I/O. This procedure provides a basic test of the ability of the system to start and stop the acquisition of data from the Patient I/O Module to the Host via the GFI.
Page 338 Hardware ID, Product Code, Version, Options Serial Number, and Key Life.For LOGIQ E9 the Product code must be 32, and the Version must be 1. (See: Figure 7- 96 "Software Options Interface Window" on page 7-135 the Details table at the bottom of the window.)
Page 339 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-20-2 InSite ExC Agent Configuration • Device Name = LE9_<the serial number> • CRM Name = may be different in different countries (poles) (equivalent to the System ID) •...
Page 340 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21 Utilities - Common Utilities 7-5-21-1 Event Log Viewer 1.) Select the log you wish to view: Application link = an event log relative to application events System link = an event log relative to system events...
Page 341 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-2 Disruptive Mode Allows you to enable or disable disruptive mode troubleshooting. If you are accessing through InSite ExC, this can only be enabled with the customer/operator confirmation. See: Section 7-6 "Troubleshooting using InSite ExC"...
Page 342 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-4 IP Configuration View Windows IP configuration and LAN connection data. Figure 7-102 IP Configuration Window 7-5-21-5 Network Status View data for active network connections. Figure 7-103 Network Status Window...
Page 343 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-6 Windows Services View the Windows Services that are started and running. A Windows Service is a computer program that has been automatically started and is running in the background on the computer.
Page 344 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-7 User Accounts View the user accounts that have been given access to this system. Figure 7-105 User Account Window 7-5-21-8 Shared Resources This screen displays all shared network resources on this system.
Page 345 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-9 System Shutdown System Shutdown gives you the ability to Restart or Shutdown the system when using Virtual Console Observation from a remote computer. See: Section 7-6 "Troubleshooting using InSite ExC" on page 7- 165.
Page 346 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-10 Disk Defragmenter Disk fragmentation can reduce the amount of disk space available, and slow computing speed. Use the disk defragmenter to restore optimum disk space and speed performance.
Page 347 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-11 Gather Logs Utility Click the Gather Logs button to prepare them for retrieval by the On Line Center. The logs are compressed into a .zip file and the filepath and file name is displayed on the window.
Page 348 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-12 Image Viewer Utility The Image Viewer Utility lists the availability of images for export. This example shows no images available for export. NOTE: For Application SW R3.x.x or later, the Service Directory is no longer located under the export folder, it is located in d:\ root directory (d:\service).
Page 349 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-13 Image Compress & Delete Utility Select the images you want to comp ress or delete. This example shows no images available at this time. • Compress Files = compresses images into a .zip file.
Page 350 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-14 Scanner Documentation Interface Use this to view the user and service documentation for the system. You need to have your documentation disk inserted in the drive in order to open it. Otherwise you will see the message displayed in Figure 7-112 "Scanner Documentation Interface Window"...
Page 351 Figure 7-113 Distinct Network Monitor Window NOTE: The Distinct Network Monitor Window may hide behind the service browser. LOGIQ E9 R2.x.x or later Distinct was replaced by Wireshark. This menu is no longer available. Use Alt+N to open the sniffer application. 7 - 148...
Page 352 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-16 Virtual Console Observation (VCO) VCO is used by a remote service technician or the Online Center (OLC) to access and modify all scanner settings and programs on the customer's ultrasound scanner.See: Section 7-6 "Troubleshooting using InSite ExC"...
Page 353 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-17 Telnet Server Control Telnet Server must be running to allow remote access to the DOS command prompt window. Click the Start button to run Telnet Server. NOTE: Telnet Server is a Windows service that runs in the background.
Page 354 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-18 Invoke Software Reload Active remote software reload. See: Section 8-4-12-8 "Software Reload" on page 8-40. Figure 7-116 Invoke Software Reload - R2.x.x and R3.x Figure 7-117 Invoke Software Reload - R4 and later...
Page 355 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-19 Invoke Software Rollback Due to changes for Software Download capabilities, you will see an additional function on the utilities tab. Rollback function will be used by the On Line Engineer to roll back to the original software in cases where the downloaded software is not working correctly.
Page 356 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-21-20 Clean-up SW package Repository This utility cleans up the Software package repository. It deletes previous, pending and left over packages. It keeps the current packages. Warning if you run the command you will not be able to perform a SW Rollback. Package Repository Cleanup should only be performed by the On Line Center in case SW download has problems.
Page 357 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-22 Utilities - Scanner Utilities 7-5-22-1 DICOM Verify This utility provides an easy way to verify DICOM connectivity between the scanner and DICOM devices on the network. 1.) Enter AE Title, IP Address, and Port values of the DICOM device.
Page 358 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-22-2 Replacement Field is not populated on the LOGIQ E9. Figure 7-121 Replacement Window Chapter 7 Diagnostics/Troubleshooting 7 - 155...
Page 359 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-22-3 Field is not populated. Figure 7-122 PM Window 7 - 156 Section 7-5 - Common Service Desktop...
Page 360 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-23 Wireless Network Configuration (WLAN Diagnostics) 7-5-23-1 Wireless Networks Figure 7-123 Wireless Networks Window Chapter 7 Diagnostics/Troubleshooting 7 - 157...
Page 361 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-23-2 Wireless Properties Figure 7-124 Wireless Properties Window 7 - 158 Section 7-5 - Common Service Desktop...
Page 362 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-23-3 Wireless Monitor Figure 7-125 Wireless Monitor Window Chapter 7 Diagnostics/Troubleshooting 7 - 159...
Page 363 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-23-4 Wireless Securities Figure 7-126 Wireless Securities Window 7-5-23-5 Wireless Diagnostics Figure 7-127 Wireless Diagnostics Window 7 - 160 Section 7-5 - Common Service Desktop...
Page 364 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-23-6 Network Adapter Diagnostic Changes for R4 and later Figure 7-128 Wired LAN Network adapter test Window Chapter 7 Diagnostics/Troubleshooting 7 - 161...
Page 365 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-23-6 Network Adapter Diagnostic Changes for R4 and later (cont’d) Figure 7-129 Wireless Network adapter test Window 7 - 162 Section 7-5 - Common Service Desktop...
Page 366 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-23-6 Network Adapter Diagnostic Changes for R4 and later (cont’d) Figure 7-130 Wired LAN Network adapter test Window Chapter 7 Diagnostics/Troubleshooting 7 - 163...
Page 367 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-5-23-6 Network Adapter Diagnostic Changes for R4 and later (cont’d) Figure 7-131 Wireless Network adapter test Window 7 - 164 Section 7-5 - Common Service Desktop...
Page 368 7-6-3 General InSite ExC allows the Online Engineer or Field Engineer to connect remotely into the LOGIQ E9 and access the Common Service Desktop to check system health and collect system information, as well as run Diagnostics, activate VCO and Telnet features.
Page 369 Remote Services Platform (RSvP). 1.) Have the customer activate fast poll on their device (left click on the InSite ExC icon and select Connect to GE), to establish a quicker connection. 2.) Select Connect to device. 3.) Select Connect under UL_CSD (Questra) or CIS_CSD (RSvP).
Page 370 Figure 7-134 "Service Log Screen" on page 7-167). Figure 7-134 Service Log Screen 2.) Select “GE Service”, enter the current password, and select Okay. 3.) Select Utility -> Common Utilities -> Disruptive Mode (See: Figure 7-135 "Disruptive Mode" on page 7-168).
Page 371 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-6-4 How FE Remotely Enables Disruptive Mode and VCO (cont’d) Figure 7-135 Disruptive Mode 4.) To Enable “Disruptive Mode” select Yes. 5.) A request is sent to the scanner or workstation asking permission to diagnose the system remotely.
Page 372 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-6-4 How FE Remotely Enables Disruptive Mode and VCO (cont’d) 6.) The customer selects Yes. NOTE: If the customer does not wish to have diagnostics running at the time of the request, they select No.
Page 373 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-6-4 How FE Remotely Enables Disruptive Mode and VCO (cont’d) 9.) Once the OLC or FE selects Stop, Figure 7-139 is displayed. Figure 7-139 Virtual Console Observation is stopped NOTE: An attempt to activate the Virtual Console Observation Tool without first enabling “Disruptive...
Page 374 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-6-4 How FE Remotely Enables Disruptive Mode and VCO (cont’d) To connect to the system via VNC, go to the ToatalAccess window on your laptop/computer and select Connect under UL_VNC, CIS_VNC (RSvP).
Page 375 Field Engineer (FE) to the Service Login screen shown in Figure 7-142. NOTE: The screen in Figure 7-142 is an example from a LOGIQ E9 Engineering system. The System Type and/or System ID will vary between scanners and workstations.
Page 376 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-6-5 How Customer Enables Disruptive Mode (cont’d) 4.) To Enable “Disruptive Mode” select Yes. The Figure 7-143 screen below confirms the Disruptive Mode status change. Figure 7-143 Disruptive Mode Enabled...
Page 377 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-6-6 Customer Enables VCO Perform these steps for a customer to enable VCO: 1.) Left click on the InSite ExC icon. 2.) Select Clinical Life Line. This will activate disruptive mode and VCO for the application OLC to quickly assist the customer.
Page 378 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Section 7-7 Troubleshooting Insite ExC Configuration 7-7-1 Contents in this section 7-7-2 Verify Configuration Steps ..........7-175 7-7-3 Troubleshooting flowchart.
Page 379: Troubleshooting Flowchart
PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-7-3 Troubleshooting flowchart Figure 7-144 Troubleshooting flowchart Start The hospital is not allowing the system to route out. Request IT to open a path to the Internet port 443 (Secure Socket Layer).
Page 380 LOGIQ E9 Does Not Power On / Boot Up ....... .
Page 381 IRECTION ROPRIETARY ERVICE ANUAL 7-8-2 LOGIQ E9 Does Not Power On / Boot Up Figure 7-145 Power On / Boot Up Flowchart - Page 1 System does not boot Is the AC power cable seated to the Scanner and to the wall power outlet?
Page 382 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-2-1 Resetting the BEP BIOS Memory 1.) Turn off the system breaker on the back of the system. 2.) Open the BEP cover and unplug batte ry pack (J3) from Extended Po wer Shutdown board J3, or the battery from the Chargeboard at PCN1.
Page 383 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-2-2 Boot Sequence 1.) Press the I/O (On/Off) button. Upon releasing the button the light turns from amber to green. 2.) A few beeps are heard and the BEP and card rack fans come on.
Page 384 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-3 Noise in Image Figure 7-146 Noise in Image Noise is shown in Image. Is there any electrical devices that affect the Scanner? See: 7-5-12-5 "Noise" on page 7-71.
Page 385 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-4 Unable to Scan Figure 7-147 Unable to Scan Unable to scan! Are probes connected in right way? Check the probe connection. Probes should be recognized on the touch panel.
Page 386 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-5 Trackball Figure 7-148 Trackball Troubleshooting The trackball is low sensitive! Does the trackball move at all? Check Speed and Acceleration menu: System, General Presets. Run Diagnostics for the Op Panel.
Page 387 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-6 System Does Not Power Off / Shutdown Figure 7-149 Power Off / Shutdown Flowchart If the ON/OFF switch is illuminated with an amber color, the scanner is in...
Page 388 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-7 Monitor Troubleshooting NOTE: Reset the monitor settings to the factory defaults prior to troubleshooting the monitor. Figure 7-150 Monitor Troubleshooting Error on the monitor display! Do the colors seem...
Page 389 LOGIQ E9 monitor gray level does not display falls in the noise range (< 6 or > 225 on a 0-255 range of 8-bit gray scale values). The LOGIQ E9 intentionally displays a gray value of < 6 as 0 (darkest) or a gray value above 225 as 255 (brightest). Although the instructions on the SMPTE pattern screen may indicate that the display is not showing all the gray levels, this behavior is normal.
Page 390 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-8 Printer Troubleshooting Figure 7-151 Printer Troubleshooting Unable to use Printer(s)! Perform Generic Test of Printers, see: Section 7-10 "Test of Printers" on page 7-351. Did the Test Page print correctly.
Page 391 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-8 Printer Troubleshooting (cont’d) Figure 7-152 Printer Troubleshooting (continued) Still unable to use the Printer(s)! Is there print papers left? Insert the printer papers. Is proper configuration for the Print key(s) set? Configure the Print key(s).
Page 392 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-9 CD/DVD Troubleshooting Figure 7-153 CD/DVD Troubleshooting Unable to record to CD/DVD! Is a new, unused CD/DVD disc inserted in the drive? Insert a new, un-used CD/DVD disc.
Page 393 Replace the BEP. Connect a Crossed Network Cable between the Scanner and your PC/ Laptop. Try to ping from the PC/Laptop to LOGIQ E9. If OK, the hardware connection inside LOGIQ E9 is OK. 7 - 190 Section 7-8 - Troubleshooting Trees...
Page 394: Troubleshooting Tips
PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-8-10 Network Troubleshooting (cont’d) 7-8-10-1 No Contact With Server, But Connection to Network is OK Check Network setup on the scanner. See: 7-5-21-5 "Network Status" on page 7-139...
Page 395 7-5-14-8 "The Monitor Measurement Summary Sidebar does not appear after Upgrading to R6" on page 7-119 No Boot See: 7-8-2 "LOGIQ E9 Does Not Power On / Boot Up" on page 7-178 Noise See: 7-9-2 "Noise" on page 7-195 See: 7-9-2-1 "Noise Picked up from the Air"...
Page 396 Upgrade from R2 to R5 LOGIQ E9 Replacing New Fan See: Tray - Fails "GFI Fan Test" 7-9-30 "LOGIQ E9 Replacing New Fan Tray - Fails "GFI Fan Test"" on page 7-345 LOGIQ E9 VPD Editor "Not See: 7-9-31 "LOGIQ E9 VPD Editor "Not Opening"" on page 7-346 Opening"...
Page 397: Shortcut Keys
ERVICE ANUAL 7-9-1 Shortcut Keys There are several Shortcut keys to be utilized on the LOGIQ E9: • Alt + 1 or Alt + 2 to mark events in the log file. Used for the flagging issues during operation. •...
Page 398 Cables" on page 7-196 ... after some time of use? (After how long time?) (See: 7-9-2-6 "Self-Generated Noise (Noise Generated Inside the LOGIQ E9)" on page 7-197.) ... at special times of the day (or night)? When? (See: 7-9-2-1 "Noise Picked up from the Air" on page 7-196 and 7-9-2-2 "Noise Received via the External Cables"...
Page 399 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-2-1 Noise Picked up from the Air Electromagnetic Interference (EMI) from radio frequencies, magnetic fields, and transients in the air. If picked up by a probe cable, the noise will be coherent -“penlight noise” pointing down in the picture-...
Page 400 Heat problems are usually starting when LOGIQ E9 has been ON for some time. If LOGIQ E9 has be en used for scanning for some time before the noise appears, it may be due to either heat problems or some software related issues. By doing a restart as described here, you may learn some more about the cause: Select Ctrl+Alt+R to restart the back end Processor without power-cycling the unit.
Page 401 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-3 Investigate the Type of Noise Use the flow chart below to investigate the type of noise. Figure 7-155 Noise Type START DISCONNECT ALL CABLES THAT ARE NOT IN USE. (KEEP POWER CABLE AND ACTIVE PROBE CONNECTED.)
Page 402 If No, continue with the next step. Disconnect all external cables from the I/O (on the rear side of LOGIQ E9) and from the Patient I/O, to establish whether the noise is due to interference from external devices. Does it help? •...
Page 403 If No, continue with the next step. Disconnect all external cables from the I/O (on the rear side of LOGIQ E9) and from the Patient I/O, to establish whether the noise is due to interference from external devices. Does it help? •...
Page 404 If No, continue with the next step. Disconnect all external cables from the I/O (on the rear side of LOGIQ E9) and from the Patient I/O, to establish whether the noise is due to interference from external devices. Does it help? •...
Page 405 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4 Main Power Supply (MPS) Troubleshooting NOTE: When troubleshooting procedures refer to the GFI, this should be the MRX Board in a MRX Configuration system. Troubleshooting procedures for a GFI Configuration MPS are essentially the same for MRX.
Page 406 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-1 System not Booting Up NOTE: Reset the rear panel Main Power Switch in order to de-energize the Main Power Supply before removing or installing any board or modifying the system...
Page 407 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-51 System not booting up Symptom Task / Conclusion When there is a failure that forces the Main Power Supply to shutdown, you will only see the amber light trying to turn green once, until the rear panel Main Power Switch is reset.
Page 408 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-51 System not booting up Symptom Task / Conclusion If all are present and FPO is ON, BEP PS may be defective. If so, you should be able to have 48V...
Page 409 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-1 System not Booting Up (cont’d) Figure 7-156 BEP5 Power Supply Voltages Figure 7-157 7 - 206 Section 7-9 - Troubleshooting Tips...
Page 410 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-1 System not Booting Up (cont’d) Figure 7-158 BEP6 Power Supply Voltages (BEP6 PowerBoard) PLED2 ATX POWER OK PLED3 POWER ON PLED4 +3.3V PLED5 +5V STBY PLED6 +28V...
Page 411 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-2 System Boots, but cannot scan Table 7-52 System boots, but cannot scan Symptom Task / Conclusion If the system is booting, check error logs and run diagnostics.
Page 412 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-2 System Boots, but cannot scan (cont’d) Use Figure 7-159 and Table 7-53 to locate P4 Pins. Figure 7-159 Main Power Supply P4 Location and P4 Pins Location (reference)
Page 413 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-3 System boots, with hardware error - Lambda PS only Table 7-54 System boots, with hardware error - Lambda PS only Symptom Task / Conclusion The firmware in the PS may have been corrupted and the system is not able to control the power supply.
Page 414 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-4 Main Power Supply Troubleshooting Flow Chart Use the Flow Chart and Troubleshooting Flow Chart Procedures to isolate cause/failure(s). Figure 7-160 Main Power Supply Troubleshooting Flow Chart START...
Page 415 Power Supply 24V Out Test Power-down the LOGIQ E9. Turn off the rear panel Main Power Switch. Wait for the ON/OFF Button LED to turn OFF. Unplug the MAINS Power supply cable from the Power Supply and the on-site MAINS Power System.
Page 416 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-5 Main Power Supply Troubleshooting Flow Chart Procedures (cont’d) 7-9-4-5-3 New PS and Backplane Test Procedure Order a new Power Supply and Backplane. With the system powered-down and the rear panel Main Power Switch off, install the new Backplane.
Page 417 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-6 Main Power Supply Logs Examples of Main Power Supply Log acqHouseKeeping(3068); TxPs event log seq[00] date[00/00/00] time[00:00:03] source[System (rack) supply] type[Error] detail[TS On Strobe] Friday,Feb 12 07:26:43,2010; Info; acqHouseKeeping(3068); TxPs event log seq[01] date[00/00/00] time[00:02:19] source[System (rack) supply] type[Error] detail[Fan REAL FAILURE (This is related to the fans in the Main Power Supply.)
Page 418 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-6 Main Power Supply Logs (cont’d) Examples of Main Power Supply Information at Startup - Normal Messages Friday,Feb 12 07:27:52,2010; Info; acqHouseKeeping(3056); TxPs Alarm source[System (rack) supply] type[Error] detail[TS On Strobe] Friday,Feb 12 07:27:52,2010;...
Page 419 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-4-6 Main Power Supply Logs (cont’d) NOTE: Some power supplies may report a missing USB Hub, This is considered normal for MPS P/Ns 5205250-4 or later and 5205254-2 or later. This Hub is not used and has been depopulated.
Page 420 2-8. 7-9-5-2 Different System Try another LOGIQ E9 at the same location and look for the same noise. If the noise is present on the new system too, the noise is most likely from an external source/equipment. 7-9-5-3 Different Location Move the scanner to another location and verify if the noise changes or disappear.
Page 421 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-6 Image Artifacts Caused by Front End Boards Image artifacts can be caused by any of the boards on the Front End. Artifacts are frequently due to the Front End Power supply or board failures.
Page 422 • Verify that the network is active and running. • Check with your laptop if you can ping the LOGIQ E9 and the device (Printer or PACs). 7-9-7-3 No Verify • Check if the device supports Verify.
Page 423 System Pings and Verifies but does NOT Send • Check if device is up and running. It may be up but in an error status. Reboot the device if possible. You also may need to reboot the LOGIQ E9. • Check device configuration.
Page 424 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-8 Back End Processor Also see 7-9-9 "Back End Processor (BEP) Troubleshooting" on page 7-223. 7-9-8-1 System Halt Errors - Lock ups or Intermittent Problems • Collect error Logs and send them to the OLC to be evaluated. Refer to 7-3-4 "Collecting a Screen Capture with Logs"...
Page 425 Whether the customer wants their data on CD or DVD media Tell the customer GE will attempt to recover as much data as possible. Write a complaint and include the above information, and do not discard or return the failed hard drive. A member of the Complaint Handling Unit or the Installed Base team will contact the author of the complaint and provide instructions for delivery of the failed hard drive to engineering.
Page 426 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-9 Back End Processor (BEP) Troubleshooting NOTE: When troubleshooting procedures refer to the GFI, this should be the MRX Board in a MRX Configuration system. Troubleshooting procedures for a GFI Configuration MPS are essentially the same for MRX.
Page 427 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-56 System not booting up (or partially booting) Symptoms / Causes Task / Resolutions 1. If possible, run the BEP Diagnostics and Card Rack Diagnostics to try and identify the problem.
Page 428 Test" on page 7-117 Diagnostic Tests. • The results of Hard Drive Tell the customer GE will attempt to recover as much data as possible. Write a Diagnostics may indicate bad complaint and include the above information. DO NOT discard or return the sectors on the Hard Drive.
Page 429 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-56 System not booting up (or partially booting) Symptoms / Causes Task / Resolutions 1. If the Touch Panel has no video, re-seat the USB cable on the J100 of the BEP.
Page 430 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-9-2 BEP Troubleshooting Flow Chart Use the Flow Chart isolate cause/failure(s). Figure 7-161 Rebooting or Shutting Down Troubleshooting Flow Chart NOTE: If unfamiliar with the Boot Up Sequence, see: 7-9-9-3 "Boot up...
Page 431 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-9-2 BEP Troubleshooting Flow Chart (cont’d) Use this Flow Chart to Troubleshoot Partial Boot (system is stuck in BIOS or the system boots past BIOS, then displays disk boot failure in DOS screen) to isolate cause/failure(s).
Page 432 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-9-2 BEP Troubleshooting Flow Chart (cont’d) Use the Flow Chart to Troubleshoot Partial Boot (system cannot boot into Windows or System boots past Windows, but Application Software crashes) to isolate cause/failure(s).
Page 433 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-9-3 Boot up sequence Table 7-57 Boot Up Sequence Description of Function Screen Information or Display Pressing "DEL" key during the first part of the boot up sequence Optimize or change BIOS settings.
Page 434 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-57 Boot Up Sequence Description of Function Screen Information or Display R3.x and earlier Windows background splash on R4.x and later Main LCD Display — Windows load/boot process in progress.
Page 435 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-57 Boot Up Sequence Description of Function Screen Information or Display Applications load/boot (a couple of flashes occur before it completes). R3.x and earlier Windows background splash on R4.x and later...
Page 436 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-57 Boot Up Sequence Description of Function Screen Information or Display Scan Screen will display, Simulator Mode Screen will display at Minimum Configuration or system problem. In Simulator Mode, the scan...
Page 437 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-57 Boot Up Sequence Description of Function Screen Information or Display Ticking or Popping sound in speakers after system has fully booted (speaker noise during boot up is common and not a problem).
Page 438: Operator Panel
PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-10 Operator Panel 7-9-10-1 No Audio See: 7-5-16-3 "Audio (Sound)" on page 7-129 and I/O Board Audio Test on 7-5-12-11 "I/O Board Tests" on page 7-83 for audio diagnostic tests.
Page 439 In the event that the V Nav Inside sensors would fail, the probe would continue to be recognized as a V Nav Inside probe and would continue to scan correctly. On entry into V Nav, the LOGIQ E9 would report a failure to initialize or connect to the V Nav sensors.
Page 440 System Temperature Too High (System Overheating) When the temperature inside the LOGIQ E9 increases, the fan speed will increase to cool down the system. If the air filters become too dusty, a higher fan speed is required to keep the air stream at the sufficient level.
Page 441 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-13 Software 7-9-13-1 Base Image Load Troubleshooting If you have trouble while loading Base Image software try the following: • Copy the software CD to your laptop. •...
Page 442 (Control is not available). Reboot to check if Shear Wave is still available. • While the LOGIQ E9 is OFF and Capacitor Pack is discharged, check Capacitor Cable connections. Performance is poor. NOTE: Both Capacitor Pack Module LEDs (two modules, four LEDs total) should Fuse is blown or has blown while in Shear be lit after few seconds of booting up (visible through the Capacitor Pack Cover).
Page 443 ScDisplayType(364); Monitor found in registry: MFG: "ENC", Model: "GA700", Serial Number: "20037077" ; EchoLoader(364); Primary display resolution set to High by SmartVideoResolution (display = GA700) ; Preset reset(364); SaveToStream change[0] hospital [GE Healthcare] ; Warning; ScResCat(364); Couldn't find filename to save to.
Page 444 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-16 Log Analysis - R3.x and earlier (cont’d) System serial number. ; acqHouseKeeping(1884); Vpd for GFI Part Number (P/N): 5161631 ; acqHouseKeeping(1884); Vpd for GFI Functional Revision (FNRV): 2A ;...
Page 445 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-16 Log Analysis - R3.x and earlier (cont’d) ; acqHouseKeeping(1884); Vpd for GTX3 Product Code (PRD): GTX ; acqHouseKeeping(1884); Vpd for GTX3 Pole (PLE): yms ; acqHouseKeeping(1884); Vpd for GTX3 Serial Number (SN): 00020 ;...
Page 446 Serial Number (SN): BEYZMG ; acqHouseKeeping(1884); Vpd for BEPPS Bar Code Serial Number (BCSN): BEYZMG VPD Configuration Reads ; acqHWCap(1884); HW Rack Configuration Valid: LOGIQ E9 Configuration 2 (IC2) - NoCW, MLA4, GTX2.1 Lambda PS Chapter 7 Diagnostics/Troubleshooting 7 - 243...
Page 447 ScDisplayType(364); Monitor found in registry: MFG: "ENC", Model: "GA700", Serial Number: "20037077" ; EchoLoader(364); Primary display resolution set to High by SmartVideoResolution (display = GA700) ; Preset reset(364); SaveToStream change[0] hospital [GE Healthcare] ; Warning; ScResCat(364); Couldn't find filename to save to.
Page 448 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-17 Log Analysis - R4.x (cont’d) System serial number. ; acqHouseKeeping(1884); Vpd for GFI Part Number (P/N): 5161631 ; acqHouseKeeping(1884); Vpd for GFI Functional Revision (FNRV): 2A ; acqHouseKeeping(1884); Vpd for GFI Product Code (PRD): GFI ;...
Page 449 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-17 Log Analysis - R4.x (cont’d) ; acqHouseKeeping(1884); Vpd for GTX3 Product Code (PRD): GTX ; acqHouseKeeping(1884); Vpd for GTX3 Pole (PLE): yms ; acqHouseKeeping(1884); Vpd for GTX3 Serial Number (SN): 00020 ;...
Page 450 Serial Number (SN): BEYZMG ; acqHouseKeeping(1884); Vpd for BEPPS Bar Code Serial Number (BCSN): BEYZMG VPD Configuration Reads ; acqHWCap(1884); HW Rack Configuration Valid: LOGIQ E9 Configuration 2 (IC2) - NoCW, MLA4, GTX2.1 Lambda PS Chapter 7 Diagnostics/Troubleshooting 7 - 247...
Page 451 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-17 Log Analysis - R4.x (cont’d) HW Confuration Valid and boot will continue ; acqHWCap(1884); HWRH::AddToPartNumToBoardMap(): part num BP_FuncRev2A board name BP board revision 2A ; acqHWCap(1884); HWRH::AddToPartNumToBoardMap(): part num DRX_FuncRev2B board name DRX board revision 2B ;...
Page 452 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-17 Log Analysis - R4.x (cont’d) 3.) Power Supply Errors ; Info ; acqHouseKeeping(3016); TxPs Alarm source[System (rack) supply] type[No alarm] detail[TS On Strobe] ; Info ; acqHouseKeeping(3020); TxPs alarm status AC-V[118.6 VAC] AC-Freq[60 Hz] ACErr[no] RackOn[48V LV ACinv] ;...
Page 453 IRECTION ROPRIETARY ERVICE ANUAL 7-9-18 LOGIQ E9 Log File Reading NOTE: The examples used in this section are from a GFI Configuration system. 7-9-18-1 Introduction This section is intended to assist anyone who needs to read log files when troubleshooting a problem.
Page 454 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-2 Customer Interaction • Was there a pop-up stating a problem? What did it say? Did you restart the system immediately? • Did you do ALT-D when the problem occurred?
Page 455 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-2-2 Customer Interaction - Tips NOTE: For Application SW R3.x.x or later, the Service Directory is no longer located under the export folder, it is located in d:\ root directory (d:\service).
Page 456 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) Startloader.txt: Hibernate Friday,Jan 15 11:24:35,2010; info ; StartLoader(0x0); ************ START ************** Friday,Jan 15 11:24:35,2010; info ; StartLoader(0x0); StartLoader Version: "V 3.0.0.1" Friday,Jan 15 11:24:36,2010; info ;...
Page 457 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) Startloader.txt: Reboot Monday,Jan 18 17:03:56,2010; info ; StartLoader(0x0); ************ START ************** Monday,Jan 18 17:03:56,2010; info ; StartLoader(0x0); StartLoader Version: "V 3.0.0.1" Monday,Jan 18 17:03:58,2010; info ;...
Page 458 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) Startloader.txt: Hang Monday,Mar 29 15:15:14,2010; info ; StartLoader(0x0); ************ START ************** Monday,Mar 29 15:15:14,2010; info ; StartLoader(0x0); StartLoader Version: "V 3.0.0.1" Monday,Mar 29 15:15:16,2010; info ;...
Page 459 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) Startloader.txt: Crash Monday,May 03 11:20:16,2010; info ; StartLoader(0x0); ************ START ************** Monday,May 03 11:20:16,2010; info ; StartLoader(0x0); StartLoader Version: "V 3.0.0.1" Monday,May 03 11:20:18,2010; info ;...
Page 460 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) 7-9-18-3-1 Logfile-TempMon.txt • Should be imported into Excel for easier reading Example covered later in Appendix B • Key Items: DRX3_TOP Friday,Mar 19 07:52:14,2010; Info ;...
Page 461 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) Logfile-TempMon.txt: Normal versus Elevated Figure 7-165 Logfile-TempMon.txt: Normal versus Elevated 7-9-18-3-2 Log\CrashDumps & log\Crashes • Look for presence of files (normally empty) •...
Page 462 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) Table 7-60 Log File List File/Directory Name Contents CrashDump Crash Dump files & SLMiniDump* files Crashes Text files describing crash dumps Diag Diagnostics logs...
Page 463 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-4 Log file changes in R4 Figure 7-167 Log file changes in R4 Date format changes: Adding more time resolution down to milliseconds Sequence was improved to reflect real time occurrence of events and errors •...
Page 464 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-4 Log file changes in R4 (cont’d) Figure 7-169 Temperature – log file improvements R3.x and earlier misreading TempMonC olumnHea TXPS TXPS Temp Fan_Contr Monday,May 07 17:44:53,2012 Info...
Page 465 Figure 7-172 Main Power supply USB device Tip Log entry for Power Supply with Hub USBConfig: Required USB device "Power Supply Microcontroller": ("GEHC Power Supply USB Interface" "GE SOFT By De Mets Francois ") found; USBConfig: Optional USB device "PowerSupply Hub": ("External Hub" "Unknown USB Device") found;...
Page 466 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-4 Log file changes in R4 (cont’d) Figure 7-173 New logs Name Description If impor ng presets fails (for example, impor ng presets from Logfile-PresetUpdate Output from impor ng presets another release), check this ﬁle...
Page 467 ; acqHWCap(3132); USBConfig: Required USB device "I/O Board First Level Hub" (External Hub) found Info ; acqHWCap(3132); USBConfig: Required USB device "I/O Board Microcontroller" (GE Healthcare BEP IO Card) found • Error Example: Error ; acqHWCap(184); USBConfig: USB Port "OP I/O Port #4" should be empty but device "External Hub"...
Page 468 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-5 Errors versus Logs (cont’d) Bad Hardware • From logfile.txt: Error ; EAErrorHandler(2168); Error from HouseKeeping: GFI Hardware Exception: SubType 62: Monitoring : RFIMonitor::handleMonitoring() - Failed reading temperature[37] RX2_TOP. Severity : FatalHW •...
Page 469 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) 7-9-18-5-3 LCD Suddenly Goes Black • Condition: System is performing emergency shutdown due to loss of power • Action: Check log\logfile.txt for message about battery operation •...
Page 470 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) 7-9-18-5-5 POP-UP: Application has Stopped Responding and Needs to Restart • Condition: Application is hung or performing very slowly. • Customer pushes Power Button interrupting application and forcing shutdown •...
Page 471 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) 7-9-18-5-7 POP-UP: System Voltage Fault – System will Shutdown • Condition: An internal voltage is above or below preset limits • Example: Voltages cannot be read: Error ;...
Page 472 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-3 Key Log Files (cont’d) 7-9-18-5-8 Application Keeps Restarting • Condition: System attempts to clear some errors by restarting. • After THREE tries, system will be in simulator mode.
Page 473 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-6 Keywords – logfile.txt • “Starting Log System” First line written whenever application starts • EAErrorHandler Indicates serious error has occurred. Usually seen several times for each failure.
Page 474 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-7 Errors That May Not Be Errors No DVR found in system – OK if there is not a DVR! Info ; EchoVcr.GEdvrRecordUnit(3716); Failed to start process[net use \\192.0.2.178 /user:root ""] ExitCode=2: GetLastError returned 0Info...
Page 475 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-9 ScLogWindow ScLogWindow application will help identify errors while the system is running. There are two ways you can access this application: 1.) From Windows Desktop 2.) From Task Manager...
Page 476 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-9 ScLogWindow (cont’d) ScLogWindow from Task Manager Figure 7-178 ScLogWindow from Task Manager Insert Service Key • Press Cntrl+Alt+Del • Select Task Manager • Once Task Manager opens,...
Page 477 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-18-9 ScLogWindow (cont’d) Saving logs in ScLogWindow Figure 7-179 Saving logs in ScLogWindow To Save the log in ScLogWindow, select File, then Save as. Filtering logs in ScLogWindow...
Page 478 7-9-19 LOGIQ E9 Transmit and Receive Signal Path Diagnostics Use this to troubleshoot LOGIQ E9 DRX or MRX Boards, GTX Boards and/or Front Planes (Transmit and Receive Signal Paths), and to identify Transmit and Receive Signal Path problems from other system problems.
Page 479 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-1 Transmit Signal Path and Transmit/Receive (T/R) Signal Path Figure 7-181 Card Rack - GFI Configuration The transmit signal is generated on the GTX Boards, then passes across the Front Planes to the GRLY Board.
Page 480 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-1 Transmit Signal Path and Transmit/Receive (T/R) Signal Path (cont’d) 7-9-19-1-1Transmit/Receive (T/R) Signal Path Figure 7-182 T/R Signal Path GTX 64 Ch DRX 64 DRX 64 GTX 64 Ch...
Page 481 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-2 Analog Receive Signal Path and Analog Rx Path Figure 7-183 Card Rack - GFI configuration Echoes received by transducer pass through the GRLY Board, across the Front Planes and to the GRX Board.
Page 482 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-2 Analog Receive Signal Path and Analog Rx Path (cont’d) 7-9-19-2-1Analog Rx Signal Path Figure 7-184 Analog Rx Signal Path DRX 64 GRX64 Ch DRX 64 GRX128 Ch...
Page 483 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-3 Signal Flow Path for MRX Configuration The MRX Board combines the functionality of the Receiver Boards (DRX and GRX) and the GFI. Figure 7-185 Card Rack - MRX Configuration...
Page 484 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-3 Signal Flow Path for MRX Configuration (cont’d) Figure 7-186 LOGIQ E9 Signal Flow for MRX configuration Frontplane GTX 64 Ch GTX 64 Ch David Pulser 64 Ch David Option...
Page 485 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-4 T/R Channel Diagnostic Results Figure 7-187 T/R Channel Diagnostic Results The GTX column numbers, refer to “GTX Board number, David ASIC, channel within David.” For example: If under the GTX column, you see 1,0,0 - this is referring to GTX1, David ASIC number 0, channel 0 within David.
Page 486 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-5 Analog RX Diagnostic Results Figure 7-188 Analog Rx Diagnostic Results The DRX column numbers refer to “DRX Board number, Nathan ASIC, channel within Nathan.” For example: If under the DRX column, you see 1,2,0 - this is referring to DRX1, Nathan ASIC number 0, channel 0 within Nathan.
Page 487 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-6 Troubleshooting Tips for Suspected GTX Transformer Failure Typical customer complaint: a burning smell followed by a system error pop up during applications boot If this occurs, avoid any further live scanning, as probe damage can occur.
Page 488 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board Figure 7-189 shows a damaged GTX Board. This damage may not be evident on systems running R3 Application Software. Figure 7-189 Damaged GTX Board...
Page 489 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board (cont’d) Typically one of the local channel power resistors shows physical burn damage. The HV FET Switch section (3) of the board can also exhibit visual signs of damage as well.
Page 490 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board (cont’d) Transmit Channel Figure 7-191 Close up of Transmit Channel 4) Transmit Transformer 5) Local Power Resistors When Visual Inspection Reveals Physical Damage Replace the GTX Board that shows evidence of burn damage.
Page 491 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board (cont’d) Transmit Channel (cont’d) Figure 7-192 Check in near Field Image A dark streak in the near field indicates either a defective Front Plane or the transducer itself has been damaged.
Page 492 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board (cont’d) Troubleshooting Step 1 - Upper Bank of HV FET Section Figure 7-193 Visual Inspection of Board 1) Lower Transmit Bank 2) Upper Transmit Bank...
Page 493 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board (cont’d) Troubleshooting Step 1 - Upper Bank of HV FET Section (cont’d). If no Visual Damage is found on Upper Bank of Transmitter Channels Measure resistance from output of HV feed resistors R97 and R131 to ground.
Page 494 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board (cont’d) Troubleshooting Step 1 - Upper Bank of HV FET Section (cont’d). If no Visual Damage is found on Lower Bank of Transmitter Channels Measure resistance from output of HV feed resistors R19 and R32 to ground.
Page 495 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board (cont’d) Troubleshooting Step 2 - Upper and Lower Transmit Bank Figure 7-196 Visual Inspection of Board 1) Lower Transmit Bank 2) Upper Transmit Bank...
Page 496 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board (cont’d) Troubleshooting Step 2 - Upper and Lower Transmit Bank (cont’d) With a calibrated ohm meter, measure from the pin 6 via of each transmit transformer to ground.
Page 497 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board (cont’d) Troubleshooting Step 2 - Upper and Lower Transmit Bank (cont’d) Figure 7-198 Lower Transmit Bank - Pin 6 Vias (4) Replace the GTX Board that shows evidence of burn damage. Then run the following diagnostics:...
Page 498 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-19-7 Visual Inspection of Board (cont’d) Troubleshooting Step 2 - Upper and Lower Transmit Bank (cont’d) Figure 7-199 Check in near Field Image A dark streak in the near field, indicates either a defective Front Plane or the transducer itself has been damaged.
Page 499 • "7-9-21 How to Recognize missing Transmit and Receive Channels for a 9L-D Probe in a LOGIQ E9 GFI Configuration (cont’d)" on page 7-299 • 7-9-22 "How to Recognize missing Transmit and Receive Channels for a C1-5-D Probe in a LOGIQ E9 GFI Configuration"...
Page 500 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-20-2 How to use this Section This Section shows how to identify channels’ area of influence associated with certain probes, and transmit and receive boards within the Cardrack. By looking at the missing channels area, you can identify the boards associated with that channel and determine possible origin of a particular artifact.
Page 501 ANUAL 7-9-21 How to Recognize missing Transmit an d Receive Channels for a 9L-D Probe in a LOGIQ E9 GFI Configuration Table 7-61, “GFI Configuration - 9L-D Probe with a correct 192 channel image,” on page 298. 7-9-21-1 9L-D Probe - Missing Transmit and Receive Channels...
Page 502 Approximate distance from A (0 cm) to the following points: B = 0.7 cm C = 3.7 cm The values from A to the values listed will be the same for the same NOTE: probe in an MRX configuration LOGIQ E9. Chapter 7 Diagnostics/Troubleshooting 7 - 299...
Page 503 ROPRIETARY ERVICE ANUAL 7-9-21 How to Recognize missing Transmit and Receive Channels for a 9L-D Probe in a LOGIQ E9 GFI Configuration (cont’d) 7-9-21-3 9L-D Probe - Missing Transmit and Receive Channels Table 7-63 GFI Configuration - 9L-D Probe GTX2...
Page 504 IRECTION ROPRIETARY ERVICE ANUAL 7-9-21 How to Recognize missing Transmit and Receive Channels for a 9L-D Probe in a LOGIQ E9 GFI Configuration (cont’d) Table 7-64 GFI Configuration - 9L-D Probe GTX3 DRX3 GRX128 The dark area, centering the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 505 ROPRIETARY ERVICE ANUAL 7-9-21 How to Recognize missing Transmit and Receive Channels for a 9L-D Probe in a LOGIQ E9 GFI Configuration (cont’d) Table 7-65 GFI Configuration - 9L-D Probe Lower Frontplane The dark area, on the right of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 506 ROPRIETARY ERVICE ANUAL 7-9-21 How to Recognize missing Transmit and Receive Channels for a 9L-D Probe in a LOGIQ E9 GFI Configuration (cont’d) Table 7-66 GFI Configuration - 9L-D Probe Upper Frontplane The dark area, on the left of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 507 ANUAL 7-9-22 How to Recognize missing Transmit and Receive Channels for a C1-5-D Probe in a LOGIQ E9 GFI Configuration Table 7-67, “GFI Configuration - C1-5-D Probe with a correct 192 channel image,” on page 304. 7-9-22-1 C1-5-D Probe - Missing Transmit and Receive Channels...
Page 508 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-22-1 C1-5-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-68 C1-5-D Probe - GFI Configuration GTX1 GTX1 DRX1 DRX1 GRX64 GRX64 The dark areas or artifacts, bordering the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 509 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-22-1 C1-5-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-69 GFI Configuration - C1-5-D Probe GTX1 DRX1 GRX64 GTX2 GTX2 DRX2 DRX2 GRX128 GRX128 The dark areas or artifacts, within the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 510 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-22-1 C1-5-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-70 GFI Configuration - C1-5-D Probe GTX3 DRX3 GRX128 The dark area, centering the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 511 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-22-1 C1-5-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-71 GFI Configuration - C1-5-D Probe Lower Frontplane The dark area, on the right of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 512 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-22-1 C1-5-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-72 GFI Configuration - C1-5-D Probe Upper Frontplane The dark area, on the left of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 513 ERVICE ANUAL 7-9-23 How to Recognize missing Transmit and Receive Channels for a ML-6-15-D Probe in a LOGIQ E9 GFI Configuration Table 7-73, “GFI Configuration - ML-6-15-D Probe with a correct 192 channel image,” on page 310. 7-9-23-1 ML-6-15-D Probe - Missing Transmit and Receive Channels...
Page 514 B = 1.6 cm C = 2.6 cm D = 4.4 cm The values from A to the values listed will be the same for the same NOTE: probe in an MRX configuration LOGIQ E9. Chapter 7 Diagnostics/Troubleshooting 7 - 311...
Page 515 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-23-1 ML-6-15-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-75 GFI Configuration - ML-6-15-D Probe GTX2 GTX2 GTX2 GTX2 DRX2 DRX2 DRX2 GRX128 GRX128 GRX128 GRX128...
Page 516 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-23-1 ML-6-15-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-76 GFI Configuration - ML-6-15-D Probe GTX3 GTX3 DRX3 DRX3 GRX128 GRX128 The dark area, centering the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 517 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-23-1 ML-6-15-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-77 GFI Configuration - ML-6-15-D Probe Lower Frontplane Lower Frontplane The dark area, on the right of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 518 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-23-1 ML-6-15-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-78 GFI Configuration - ML-6-15-D Probe Upper Frontplane Upper Frontplane The dark area, on the left of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 519 ANUAL 7-9-24 How to Recognize missing Transmit and Receive Channels for a 9L-D Probe in a LOGIQ E9 MRX Configuration Table 7-79, “MRX Configuration - 9L-D Probe with a correct 192 channel image,” on page 316 7-9-24-1 9L-D Probe - Missing Transmit and Receive Channels...
Page 520 Approximate distance from A (0 cm) to the following points: B = 0.7 cm C = 3.7 cm The values from A to the values listed will be the same for the same NOTE: probe in a GFI configuration LOGIQ E9. Chapter 7 Diagnostics/Troubleshooting 7 - 317...
Page 521 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-24-2 9L-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-81 MRX Configuration - 9L-D Probe GTX2 GTX2 The dark areas or artifacts, within the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 522 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-24-2 9L-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-82 MRX Configuration - 9L-D Probe GTX3 The dark area, centering the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 523 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-24-2 9L-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-83 MRX Configuration - 9L-D Probe Lower Frontplane The dark area, on the right of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 524 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-24-2 9L-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-84 MRX Configuration - 9L-D Probe Upper Frontplane The dark area, on the left of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 525 ANUAL 7-9-25 How to Recognize missing Transmit and Receive Channels for a C1-5-D Probe in a LOGIQ E9 MRX Configuration Table 7-85, “MRX Configuration - C1-5-D Probe with a correct 192 channel image,” on page 322 7-9-25-1 C1-5-D Probe - Missing Transmit and Receive Channels...
Page 526 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-25-1 C1-5-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-86 C1-5-D Probe - MRX Configuration GTX1 GTX1 The dark areas or artifacts, bordering the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 527 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-25-1 C1-5-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-87 MRX Configuration - C1-5-D Probe GTX2 GTX2 The dark areas or artifacts, within the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 528 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-25-1 C1-5-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-88 MRX Configuration - C1-5-D Probe GTX3 The dark area, centering the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 529 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-25-1 C1-5-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-89 MRX Configuration - C1-5-D Probe Lower Frontplane The dark area, on the right of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 530 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-25-1 C1-5-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-90 MRX Configuration - C1-5-D Probe Upper Frontplane The dark area, on the left of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 531 ANUAL 7-9-26 How to Recognize missing Transmit and Receive Channels for a ML-6-15-D Probe in a LOGIQ E9 MRX Configuration Table 7-91, “MRX Configuration - ML-6-15-D Probe with a correct 192 channel image,” on page 328 7-9-26-1 ML-6-15-D Probe - Missing Transmit and Receive Channels...
Page 532 B = 1.6 cm C = 2.6 cm D = 4.4 cm The values from A to the values listed will be the same for the same NOTE: probe in a GFI configuration LOGIQ E9. Chapter 7 Diagnostics/Troubleshooting 7 - 329...
Page 533 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-26-1 ML-6-15-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-93 MRX Configuration - ML-6-15-D Probe GTX2 GTX2 GTX2 GTX2 The dark areas or artifacts, within the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 534 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-26-1 ML-6-15-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-94 MRX Configuration - ML-6-15-D Probe GTX3 GTX3 GTX3 GTX3 The dark area, centering the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 535 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-26-1 ML-6-15-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-95 MRX Configuration - ML-6-15-D Probe Lower Frontplane Lower Frontplane The dark area, on the right of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 536 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-26-1 ML-6-15-D Probe - Missing Transmit and Receive Channels (cont’d) Table 7-96 MRX Configuration - ML-6-15-D Probe Upper Frontplane Upper Frontplane The dark area, on the left of the near field (in the viewing area), indicate missing transmit and receive channels associated with: •...
Page 537 7-9-27 LOGIQ E9 GTX HV (High Voltage) Failure on MRX Systems Use this to troubleshoot GTX Boards P/N 5201044-3, Rev. C or earlier on LOGIQ E9 - 5205000-5, -6 console models. On MRX systems, some signals (JTAG) in the new Backplane are not terminated correctly, leaving voltages floating.
Page 538 ERVICE ANUAL 7-9-27 LOGIQ E9 GTX HV (High Voltage) Failure on MRX Systems (cont’d) NOTE: Use "FatalHW" as a search string to find error in the error log. This will help to identify the error explained in step 2 and narrow down to the board that is causing it.
Page 539 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-27 LOGIQ E9 GTX HV (High Voltage) Failure on MRX Systems (cont’d) Figure 7-201 Card Rack - GTX Board Location (MRX Configuration) 7 - 336 Section 7-9 - Troubleshooting Tips...
Page 540 ANUAL 7-9-28 LOGIQ E9 Z-Axis Stuck Down Use this procedure in the event the Z-Axis Gear (gear that drives the Z-Axis motion) may be driven beyond the limitations, causing the Z-Axis Gear to jam below the lower, front flange of the Z-Mech Support.
Page 541 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-28 LOGIQ E9 Z-Axis Stuck Down (cont’d) Table 7-97 Freeing the Z-Axis Steps Corresponding Graphic Apply the Brakes and Direction Locks. Remove the Right Side Cover. See: Section 8-5-6-1 "Top Cover removal"...
Page 542 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-97 Freeing the Z-Axis Steps Corresponding Graphic area where the Z-Axis Gear is jammed Locate the area where the Z-Axis Gear is jammed. Z-Axis Gear (1) jammed below the lower,...
Page 543 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-97 Freeing the Z-Axis Steps Corresponding Graphic Pull back on the pry bar, and push up on the underside of the Lower Operator Panel until the Z-Axis Gear pops out of the stuck position.
Page 544 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-29 Audio DOES NOT Play after Upgrade from R2 to R5 Table 7-98 Restoring Audio Steps Corresponding Graphic Insert Service Key. Exit to Windows using service password. Open Start -> Control Panel -> Sound.
Page 545 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-98 Restoring Audio Steps Corresponding Graphic Confirm that the green telephone icon is shown next to Microphone as shown. Click on the Playback Tab. Left Click anywhere in the Select Playback Device box and Confirm that “Show Disabled Devices”...
Page 546 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-98 Restoring Audio Steps Corresponding Graphic Left click USB Audio CODEC -> Select Disable. Confirm that Speaker USB Audio CODEC is disabled and greyed out as shown.
Page 547 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-98 Restoring Audio Steps Corresponding Graphic Go to Start -> Control Panel -> Realtek HD Audio Manager. Make sure that Subwoofer and Front Left and Right speakers are selected.
Page 548 ANUAL 7-9-30 LOGIQ E9 Replacing New Fan Tray - Fails "GFI Fan Test" LOGIQ E9 console models 5205000, 5205000-2, 5205000-3, 5205000-4 running Application Software R2.x.x or earlier. The introduction of the new Fan Tray (P/N 5394406) fails system level diagnostic “GFI Fan Test.”...
Page 549 LOGIQ E9 VPD Editor "Not Opening" If a LOGIQ E9 console model running Application Software R3.1.0 and the VPD Editor does not open, or takes too long to open, the VPD Editor, stand alone times out too quickly before it is able to establish communication with the Card Rack.
Page 550 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Table 7-99 Activating VPD Editor Corresponding Graphic Activating VPD Editor: Once the application opens, navigate to the task bar and look for the desktop short cut for show Desk Top.
Page 551 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-32 Sticking Brakes Sticking brakes may be caused by screws backing out of the caster body and contacting the rubber on the caster wheel. This can be found on either the front or the rear brakes. Observe the rubber on the wheel, if you notice worn surfaces in the inside of the rubber or notice debris, replace the caster.
Page 552 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-9-32 Sticking Brakes (cont’d) Figure 7-205 How to identify if screws are backing out of Caster Body Chapter 7 Diagnostics/Troubleshooting 7 - 349...
Page 553 ANUAL 7-9-33 Brake Functionality (not effectively stopping the LOGIQ E9) Over time the Brake Arm may have worn a groove into the rubber of the caster wheel. The deeper this groove becomes, the less effective the brakes will be. Observe the rubber on the wheel, if you notice worn surfaces in the inside of the rubber or notice debris, replace the caster.
Page 554 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Section 7-10 Test of Printers 7-10-1 Windows Print Test Page This tests that the printer is correctly installed and hooked up at the Windows level. 1.) Open the Printers folder, either from Start -> Settings -> Printers or from Utilities -> System ->...
Page 555 PROPRIETARY TO GE 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL 7-10-2 Set-up and Test a Printer Service 1.) Select Utility -> Connectivity. If you get a pop-up asking you to log on, select ADM. If the customer has not changed the user it has no password.
Page 556 Loading Presets from an MO Disk 13 Dimensions 16 Lock Inspection 13 the Top Console 10 Power Stability Requirements 4 LOGIQ E9 Models and Hardware/Software Compatibility Power Transients 4 Voltage Dop-out 4 LOTO 22 Power Supply - Test Procedure 47...
Page 557 5180483-100, R LOGIQ E9 P IRECTION ROPRIETARY ERVICE ANUAL Safety Theory 1 - Considerations 16 Time and Manpower Requirements 6 - Precaution Messages 7 Top Console 12 Screen Captures 20 Transporting the scanner 12 Service Adjustments 1 Trouble Image with Logs 5...
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GE LOGIQ E9 Service Manual

CHAPTER 1 Introduction

CHAPTER 2 Site Preparations

CHAPTER 3 System Setup

Quick Links

Troubleshooting

Summary of Contents for GE LOGIQ E9

Page 14: Revision History

Page 88: Safety Considerations

Page 92: Electrical Safety

Page 97: Contact Information

Page 103: Electrical Requirements

Page 131: Electrical Specifications

Page 333: Touch Panel

Page 379: Troubleshooting Flowchart

Page 394: Troubleshooting Tips

Page 397: Shortcut Keys

Page 438: Operator Panel

GE LOGIQ E9 Service Manual

CHAPTER 1 Introduction

CHAPTER 2 Site Preparations

CHAPTER 3 System Setup

Quick Links

Troubleshooting

Related Manuals for GE LOGIQ E9

Summary of Contents for GE LOGIQ E9

Table of Contents