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Hearing from you
Service and repair
961 Operations and Reference Manual Rev. D
Table 1: Contacting Northstar (Continued)
Web site:
www.northstarcmc.com (you can send email to
Northstar from this site)
Your feedback is important and helps ensure that this manual
is a valuable resource for all 961 users. Send your questions,
comments, or suggestions about this manual to:
In case of an operating problem with your Northstar 961, you
may contact your dealer or return the unit to the Northstar
factory for diagnosis and repair. (You may want to back-up any
user-defined waypoints and routes before returning the unit
for repair; for details, see "Maintenance functions" starting on
page 14-16.) When describing an operating problem, be as
complete and accurate as possible. Be sure to have your 961's
serial number and software revision available whenever con-
tacting or corresponding with either your dealer or the North-
star factory; for details, see "Viewing product information"
starting on page 14-2. If you need assistance, feel free to call
the Northstar service department at 978-897-6600.
To prevent delays, it is critical that you first obtain a Return
Materials Authorization (RMA) number before returning your
unit to the factory.
The unit is covered by a two-year limited warranty (see the
Limited Warranty Policy at the beginning of this manual),
which, in summary, states that if the 961 is returned to the
Northstar factory by the owner or dealer during the warranty
period, Northstar will repair or replace, free of charge, any part
found to be defective due to faulty materials or workmanship,
if the unit has been properly installed and hasn't been abused.
The only cost to the owner will be the one-way shipping
charges and any associated charges that may be imposed by
the dealer.
Shipments to Northstar should be made to the following
address:
service@northstarcmc.com
Chapter 1 - Quick Start
Page 1-7
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