Appendix B: Recommended Practices And Troubleshooting In Windows; Recommended Practices; Troubleshooting - Xilinx KCU105 User Manual

Recommended Practices and
Troubleshooting in Windows

Recommended Practices

RECOMMENDED:
utility of the Windows 7 operating system before installing reference design drivers. (As a
precautionary measure, a fresh installation of the Windows 7 OS is recommended for
testing the reference design.)

Troubleshooting

Problem: The TRD Setup screen of the GUI does not detect the board.
Corrective Actions:
1. If the GUI does not detect the board, open Device Manager and see if the drivers are
loaded under Xilinx PCI Express Device.
2. If the drivers are not loaded, check the PCIe Link Up LED on the board (see
3. If the drivers are loaded but the GUI is not detecting the board, remove non-present
devices from Device Manager using the following steps.
a. Open a command prompt with Administrator privileges.
b. At the command prompt, enter the following bold text:
set devmgr_show_nonpresent_devices=1
start devmgmt.msc
c. Click the View menu and select Show hidden devices on the Device Manager
window.
d. Non-present devices are indicated by a lighter shade of text.
e. Look for all the Non Present/Hidden devices. Right-click each one, and select
Uninstall. Remove the driver if prompted for it.
PCIe Streaming Data Plane TRD
UG920 (v2017.1) June 01, 2017
Make a backup of the system image and files using the Backup and Restore
www.xilinx.com
Appendix B
Figure 5-15).
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