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Chapter 4
Troubleshooting the CTS 500
Troubleshooting Cameras
Use the information in
Table 4-3
Troubleshooting Cameras
Problem
Image not positioned correctly.
Image colors are incorrect.
No image.
Camera top-to-bottom switching
discontinuity.
Related Information
For more information about setting up and testing cameras, see the
Assembly, Use & Care, and Field Replacement Unit
For more system troubleshooting information, see the
Guide
OL-13676-05
Table 4-3
Possible Cause
Camera is not aligned correctly.
•
Video cable is only partially
connected.
Color settings are not
•
correct.
•
Lens cap is in place.
•
Camera is not plugged in or
is plugged in incorrectly.
Camera or display is broken.
Image may take up to 1 second to
normalize when the camera
switches to the active speaker.
on Cisco.com.
to troubleshoot cameras.
Action
Adjust and focus the camera using the targets.
•
Tug on the plug to see if it is fully plugged in.
•
See the
Routing Power and Signal Cables
in the
Cisco TelePresence System 500 Assembly,
Use & Care, and Field Replacement Unit Guide.
•
Remove the lens cap.
•
Check power connections and switches on each
display.
•
Verify that the video and Ethernet cables from each
camera are plugged into the correct connectors on
their respective codecs.
Contact Cisco technical support if you are certain that
the cabling is correct, power is applied, and a display
and camera test has been run, but no image is seen on
the display.
This is normal DSP behavior. Can also occur during
audio addin. Contact Cisco technical support.
Guide.
Cisco TelePresence System Troubleshooting
Cisco TelePresence System Release 1.6 Administration Guide
Managing Hardware Setup
section
Cisco TelePresence System 500
4-17
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Table of Contents
Troubleshooting
