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Chapter 9
Troubleshooting the CTS 3010 and CTS 3210
Related Information
For more information about setting up and testing other devices, see the following documentation:
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•
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Managing Log Files
Tip
If you are using Internet Explorer, remember to turn off Pop-up Blocker or configure Pop-up Blocker to
allow the IP address before capturing system log files.
Use Log Files to view system operation (sysop) log files, Session Initiation Protocol (SIP) messages and
log files from the Cisco TelePresence system. Click the appropriate tab at the top of the window to view
the following information:
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•
•
Sysop Log
To manage sysop messages, follow these steps:
Step 1
Choose Troubleshooting > Log Files.
Step 2
Select the Sysop Files tab to view system operation (sysop) messages, including call information, call
statistics, and call errors for the Cisco TelePresence system. There can be up to 20 individual files saved
on the CTS, and each file can contain up to 100,000 characters.
Step 3
Click the Download Sysop Files button at the bottom of the page to download the sysop log files. CTS
Administration software then prompts you to do one of the following:
a.
b.
Log Files
Use Log Files to retrieve log files from the Cisco TelePresence system. Log files can be retrieved from
the CTS or from the phone.
To manage log files, follow these steps:
OL-13676-05
Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide
Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide
For more system troubleshooting information, see the
Guide
on Cisco.com.
Sysop Log, page 9-33
Log Files, page 9-33
SIP Messages, page 9-35
Open to view the sysop log files—The last 100,000 bytes of the log are shown. When you download
Sysop Files, all available Sysop files will be downloaded.
Or
Save the sysop log files.
Cisco TelePresence System Troubleshooting
Cisco TelePresence System Release 1.6 Administration Guide
Managing Log Files
9-33
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Table of Contents
Troubleshooting
