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Chapter 6
Troubleshooting the CTS 1100
Testing Speakers
The speakers are set up successfully when sound can be heard clearly from each one. When running a
test, you can choose whether to cycle through the speakers automatically or manually.
Use the information in the following sections to test the speakers for your system:
•
•
•
Testing the Speakers
To test the speakers, follow these steps:
Step 1
Log in to the Cisco TelePresence System Administration window.
Step 2
Choose Troubleshooting > Hardware Setup
Step 3
Click the Speakers radio button.
Step 4
Click Start to begin the speaker test.
Step 5
Click Cycle Through Speakers to have sound cycled automatically for 5 seconds on each speaker.
Step 6
Click Manually Step Through Speakers to test sound on each speaker.
Click Stop to end testing.
Step 7
Troubleshooting Speakers
Use the information in
Table 6-4
Troubleshooting Speakers
Problem
No sound is heard.
Sound heard at wrong speaker.
OL-13676-04
Testing the Speakers, page 6-19
Troubleshooting Speakers, page 6-19
Related Information, page 6-20
Table 6-4
Possible Cause
Speaker cable is not connected
or is only partially connected.
Speaker cable is not connected in
the correct connector.
to troubleshoot speakers.
Possible Solution
•
Check that the red and black pronged ends of the
speaker cable are securely fastened under their
corresponding connectors on the speaker.
•
Check that the speaker cable is plugged into the
correct receptor on the primary codec.
Tug on the plug to see if it is fully plugged in. Press
•
the plug in firmly until a click is heard.
Check that the speaker cable is plugged into the correct
receptor on the primary codec. Plug all speakers into
the primary codec.
Cisco TelePresence System Release 1.5 Administrator Guide
Managing Hardware Setup
6-19
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Troubleshooting
