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Chapter 9
Troubleshooting the CTS 3010 and CTS 3210
Figure 9-13
If you select "Download existing log files" or "Capture new log files," select a problem from the Select
Step 4
Problem Type drop-down menu:
Step 5
Select the Download existing log files radio button. The following message appears:
"A WinZip download will start within several minutes.
Please wait..."
Or
Step 6
Select the Capture new log files Capture New Log Files radio button. The following message appears:
"Collecting Cisco TelePresence system log files. This may take several minutes.
Please wait..."
Step 7
The File Download window appears prompting you to open or save the file. Click Save to send the
file to Cisco technicians to help solve the problem.
SIP Messages
Use SIP Messages to view the current Session Initiation Protocol (SIP) messages log file. SIP request
and response methods are used to establish communications between components in the network and
ultimately to establish a call or session between two or more endpoints.
describe the SIP requests and message types.
OL-13676-05
Downloading Log Files
Audio (speakers, microphones)
–
Video (displays, cameras)
–
Projector, alternate display, LCD, document camera
–
Phone
–
Recording
–
Other/Unknown
–
Cisco TelePresence System Release 1.6 Administration Guide
Managing Log Files
Table 9-9
and
Table 9-10
9-35
gzip
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Table of Contents
Troubleshooting
