Troubleshooting Other Devices - Cisco CTS-3010 Administration Manual

Managing Hardware Setup
•
•
Note The DMP settings should match how the secondary auxiliary audio input is physically connected to the
codec.
Click Stop to end the test.
Step 5

Troubleshooting Other Devices

Use the information in
Table 8-8 Troubleshooting Other Devices
Problem
Digital Media Player
DMP audio is playing during a
call.
Presentation Devices
Local presentation audio is
•
not playing during a call.
• Presentation fails to display
in some resume scenarios.
Cisco TelePresence System Release 1.6 Administration Guide
8-38
If you have a PC attached, the Secondary Audio Input Source PC button is highlighted. When
Secondary Audio Input Source is set to PC, the audio input is active while the presentation source
is active, both in and out of a call.
If you have a DMP attached, the Secondary Audio Input Source DMP button is highlighted. When
set to DMP, audio input is only active outside of a call if DMP is active (during business hours
defined by Cisco Unified CM).
Table 8-8
Possible Cause
Secondary Audio Input Source
setting may be wrong.
The Secondary Audio Input
Source setting may be wrong.
This is expected behavior.
Chapter 8
to troubleshoot problems in Other Devices.
Possible Solution
Check to see that the Secondary Audio Input
•
Source setting matches the physical cabling.
When set to PC, the audio input is active while the
•
presentation source is active, both in and out of a
call.
Check to see that the Secondary Audio Input
•
Source setting matches the physical cabling.
• When set to DMP, audio input is only active
outside of a call if DMP is active (during
Cisco Unified Communications Manager-defined
business hours).
In early CTS software releases, a CTS with its
presentation device plugged in would always ask to
present when it did a resume.
Presentation device functionality is changed. When a
CTS goes on hold, the presentation device takes note
whether or not it was the active presenter:
• If the presentation device was the active presenter
when it went on hold, it will ask to present again
when taken off hold and the presentation will be
shown when the meeting resumes.
• If it was not the active presenter, it will not ask to
present and the presentation will not be shown
when the meeting resumes.
Troubleshooting the CTS 3000 and CTS 3200
OL-13676-05