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Chapter 6
Troubleshooting the CTS 1100
Step 8
Click Stop to stop the test.
Troubleshooting Displays
Use the information in
Table 6-1
Problem
No image.
Related Information
For more information about setting up and testing displays, see the
Assembly, Use & Care, and Field Replacement Unit Guide.
For more system troubleshooting information, see the
Guide
Testing Cameras
Use the information in the following sections to test and troubleshoot the camera for your system:
•
•
•
•
The camera cover comes off. It should be removed and left off until these procedures are complete.
Note
OL-13676-04
Table 6-1
Troubleshooting Displays
Possible Cause
Power cable is not plugged in.
•
Power switch on the back of the
•
display is off.
The display has no image when you are
between calls.
Video cable is not connected.
on Cisco.com.
Testing the CTS 1100 Camera, page 6-6
Understanding Camera Setup Choices for Room Lighting, page 6-17
Troubleshooting Cameras, page 6-18
Related Information, page 6-18
to troubleshoot problems with the images on the displays.
Action
Check power connections and switches on
each display.
No image expected. Enable a display test
from the Web user interface to place the
displays in test mode.
Contact Cisco technical support if you are
certain that the cabling is correct and power
is applied to the system, but no image is
seen on the display.
See the Routing Power and Signal Cables
section in the
Cisco TelePresence System 1100 Assembly,
Use & Care, and Field Replacement Unit
Guide.
Cisco TelePresence System Troubleshooting
Cisco TelePresence System Release 1.5 Administrator Guide
Managing Hardware Setup
Cisco TelePresence System 1100
6-5
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Table of Contents
Troubleshooting
