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Chapter 8
Troubleshooting the CTS 3000 and CTS 3200
Troubleshooting Cameras
Use the information in
Table 8-3
Troubleshooting Cameras
Problem
Camera image appears on the
wrong display.
Image not positioned correctly.
Image colors are incorrect.
No image.
Camera top-to-bottom switching
discontinuity.
OL-13676-05
Table 8-3
to troubleshoot cameras.
Possible Cause
Cables are plugged into the
wrong connector ports.
Camera is not aligned correctly.
•
Video cable is only partially
connected.
•
Color settings are not
correct.
Lens cap is in place.
•
•
Camera is not plugged in or
is plugged in incorrectly.
Camera or display is broken.
Image may take up to 1 second to
normalize when the camera
switches to the active speaker.
Action
Check that the cables from each camera are
•
plugged into the correct connector on its respective
codec.
•
Two connections are made for the camera, an
RJ-45 cable plugs into the large connector and a
video-to-DVI-I cable plugs into the small
connector. Connect them as follows:
–
Plug the center camera into the primary codec.
–
Plug the participant's left camera into the left
secondary codec.
–
Plug the participant's right camera into the
right secondary codec.
Adjust and focus the camera using the targets.
•
Tug on the plug to see if it is fully plugged in.
•
See the
Routing Power and Signal Cables
in the following documents:
–
Cisco TelePresence System 3000 Assembly,
Use & Care, and Field Replacement Unit
Guide
–
Cisco TelePresence System 3200 Assembly,
Use & Care, and Field Replacement Unit
Guide
Remove the lens cap.
•
•
Check power connections and switches on each
display.
Verify that the video and Ethernet cables from each
•
camera are plugged into the correct connectors on
their respective codecs.
Contact Cisco technical support if you are certain that
the cabling is correct, power is applied, and a display
and camera test has been run, but no image is seen on
the display.
This is normal DSP behavior. Can also occur during
audio addin. Contact Cisco technical support.
Cisco TelePresence System Release 1.6 Administration Guide
Managing Hardware Setup
section
8-15
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Table of Contents
Troubleshooting
