Table of Contents
Advertisement
Troubleshooting Your Configuration
Table 3-6
Troubleshooting the Cisco TelePresence Configuration
Problem
The phone does not display
the Cisco TelePresence idle
screen.
CTS does not auto answer
Cisco TelePresence System Release 1.6 Administration Guide
3-18
Possible Cause
Phone could be unknown:
•
Cisco Unified CM does not know
–
about it
CTS is not registered because it is
–
unplugged.
The phone did not receive an IP
–
address.
•
There could be errors in the
Cisco Unified Communications
Manager Phone Configuration window:
–
Incorrect IP address
–
Typos in the external location URLs
•
An incoming conference call is ringing
and the CTS does not auto answer
immediately.
The call is connected but there is no
•
video
Chapter 3
Configuring the Cisco TelePresence System
Possible Solutions
Verify Phone Registration—Log in to the
1.
Cisco Unified CM administration
interface. Click on the IP address and
verify phone registration.
2.
Verify Phone in the System—Log in to
the Cisco TelePresence System
administration interface and verify that the
system can detect the phone.
Correct Typos in URL—See Managing
3.
Cisco Unified IP Phones in the
Cisco Unified Communications Manager
Configuration Guide for the
Cisco TelePresence System
information about configuring external
URLs.
The CTS rings and auto-answers a call based
on how these features were configured in
Cisco Unified CM.
If the call is connected as audio only, check
your IP phone configuration and make sure the
"Disable Speaker/Headset" box is checked.
To disable the IP phone speaker/headset:
Logon to the CUCM
1.
2.
Search for your directory number (DN).
Two devices are displayed: CTS and
Cisco Unified IP Phone.
3.
Click on the IP_Phone device.
4.
Scroll down to the Product Specific
Configuration Layout window.
5.
Verify that the following check-boxes are
checked in the Product Specific
Configuration Layout window:
Disable Speakerphone
–
–
Disable Speakerphone and Headset
Apply and Save the configuration.
6.
7.
Reset the device.
See the
Cisco Unified Communications
Manager Configuration Guide for the
Cisco TelePresence System
information.
for
for more
OL-13676-05
Advertisement
Table of Contents
Troubleshooting
