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Chapter 6
Troubleshooting the CTS 1100
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Choose from one of the following options:
Step 3
None —Default. No log files will be captured unless a download option is selected.
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shows the log download radio button options.
Download existing log files—You must select this radio button to download logs.
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Capture New Log Files—The system will capture but not download the log files.
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Note
Figure 6-16
Step 4
If you select "Download existing log files" or "Capture new log files," select a problem from the Select
Problem Type drop-down menu:
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Figure 6-17
OL-13676-04
Video (displays, cameras)
Phone
Recording
Other/Unknown
You must disable Internet Explorer Pop-up Blocker to capture new log files with the Capture
New Log Fils button.
Downloading Log Files
Audio (speakers, microphones)
Video (displays, cameras)
Projector, alternate display, LCD, document camera
Phone
Recording
Other/Unknown
shows the problem types that you can select when downloading log files.
Cisco TelePresence System Release 1.5 Administrator Guide
Managing Log Files
Figure 6-16
6-33
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Table of Contents
Troubleshooting
