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5E-10 ANTILOCK BRAKE SYSTEM (ABS)
1) MALFUNCTION ANALYSIS
a) Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer.
For this purpose, use of such a questionnaire form as shown below will facilitate collecting information to
the point required for proper analysis and diagnosis.
CUSTOMER QUESTIONNAIRE (EXAMPLE)
b) Problem Symptom Confirmation
Check if what the customer claimed in "CUSTOMER QUESTIONNAIRE" is actually found in the vehicle
and if that symptom is found, whether it is identified as a failure. (This step should be shared with the cus-
tomer if possible.) Check warning lamps related to brake system referring to "EBD WARNING LAMP
(BRAKE WARNING LAMP) CHECK" and "ABS WARNING LAMP CHECK" in this section.
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