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1. CUSTOMER COMPLAINT ANALYSIS
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this
purpose, use of such a questionnaire form as shown below will facilitate collecting information to the point
required for proper analysis and diagnosis.
CUSTOMER QUESTIONNAIRE (EXAMPLE)
NOTE:
The above form is a standard sample. It should be modified according to conditions
characteristic of each market.
AUTOMATIC TRANSMISSION (4 A/T) 7B-15
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