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A-82
A-82
General Description
This feature allows a user outside the NEAX2400 IPX to access the system via a public or private network without
the Attendant or user's assistance. After or during an announcement, the outside user may originate calls over any
or all of the PBX facilities.
Operating Procedure
1.
The calling party (public or private network) lifts handset; receives dial tone.
2.
The calling party dials Automated Attendant number; receives ringback tone through either the public/
private network. Announcement asking the caller to dial the desired telephone number is provided.
3.
The calling party dials the desired telephone number; receives ringback tone (if not busy or restricted).
4.
The called party answers.
Service Conditions
1.
The incoming routes from the CO lines for AUTOMATED ATTENDANT cannot be used for REMOTE
ACCESS TO SYSTEM [R-2].
2.
When a Ringdown incoming call encounters registers all busy status, call termination is retried
approximately one second later. The call will wait until one of the receivers becomes available, but will
not be placed in a queue.
3.
System data can select to provide or not provide the first announcement for an incoming call terminated
to AUTOMATED ATTENDANT. If first announcement sending is not provided, the calling party hears
ringback tone from the NEAX2400 IPX.
4.
When a Ringdown incoming call encounters announcement trunk busy/blockout for the first
announcement status, the calling party hears ringback tone from the originating office until the call is
connected to the announcement trunk. When a TIE Line incoming call encounters announcement trunk
busy/blockout for the first announcement status, the system returns dial tone.
5.
In the following cases, either redial or forced release after the second announcement may be selected in
system data:
a.) When the calling party has dialed a dead number. (When dead number announcement is provided,
it takes priority over the second announcement.)
b.) When the calling party has abandoned dialing.
c.) When the connection is restricted:
• The called station is restricted from incoming trunk connection.
• The calling party has dialed an access code for trunk call origination and encounters digit
restriction. When a trunk call has encountered an access code restriction, the second
announcement is provided (digit reception ready), and the calling party can redial.
• The calling party has dialed an access code for trunk call origination and encounters an inter-digit
pause time-out connection restriction.
• The calling party originates a trunk call and encounters trunk busy status.
d.) When the called station does not answer (the threshold value is 30 seconds), except when CALL
FORWARDING - DON'T ANSWER [C-3] is set on the called station.
e.) When the called station is busy, except when CALL FORWARDING - BUSY LINE [C-2] is set
on the called station.
Page 58
Automated Attendant
Automated Attendant
NEAX2400 IPX Feature Programming Manual
NDA-24297, Issue 1
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