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Service Conditions (cont'd)
13.
If a user goes on-hook within 6-8 seconds after encountering all trunks busy, OUTGOING TRUNK
QUEUING can be set automatically to the station.
14.
The station is set for OGQ for a minimum of 30 seconds to one hour, maximum. This time is adjustable
through the system data. After this time, OGQ will be cancelled automatically.
15.
ACCOUNT CODE [A-18] and FORCED ACCOUNT CODE [F-7] information can be recorded on
SMDR [S-10], when used in conjunction with OGQ.
16.
This feature can be activated when using a trunk in the remote node via FCCS link.
Example: Node A and Node B are in a FCCS network.
•
Although a station belonging to Node A tried to call outside using a trunk belonging to Node B, all the trunks are busy.
The call can be in the queue using this feature.
17.
The maximum number of the OGQs stations is 1,024 within the FCCS network (NCN can manage a
maximum of 1,024 calls).
18.
OGQ data is transmitted to and stored in the Network Control Node (NCN). Therefore, all the OGQ data
will be cleared by the system initialization of the NCN.
19.
When the access to the NCN is impossible (system down or cable disconnection or any trouble has
happened), the user cannot set or cancel OGQ data. (After dialing the access code or pressing the feature
keys for set/cancel OGQ, the user hears the reorder tone.)
20.
When the trunk becomes idle status after the NCN is recovered, the call in the queue will be called back,
if data has not been cleared. If data has been cleared, the call is cancelled automatically.
Interactions
1.
Dial pad operation for D
programmable line/feature key.
2.
OGQ-AUTOMATIC may operate with either same or separate access codes. If the Automatic option is
chosen, service set tone will be sent when encountering an all trunks busy situation. No dial pad operation
will be required.
3.
When testing OGQ, at least one trunk of the trunk group being tested must be engaged in a station-to-trunk
or trunk-to-trunk connection. Use of the MB key only on the trunk circuit card will not allow OGQ to test
and operate properly.
NEAX2400 IPX Feature Programming Manual
NDA-24297, Issue 1
Outgoing Trunk Queuing
FCCS link
Node A
term
sets may be used. A FLASH BUTTON [F-3D] must be programmed to a
Busy
Node B
Busy
Busy
O-2
TK
TK
TK
Page 553
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