Samsung iDCS 500 Programming Manual page 231

iDCS 500
TECHNICAL MANUAL
FINAL DESTINATION
This is the final destination for the caller if not answered by a UCD agent. This
destination is only reached if (a) the caller dials an exit digit during a message or (b)
the retry count has expired. The final destination can be a station number, a group
number, a disconnect or another plan. Plans are entered by pressing key #19
(CONF) plus two digits 01–12. A disconnect is entered as a destination of NONE
(HOLD key).
If the final destination is a voice mail port, the port will receive a FWD from UCD
group integration message. The final destination will forward or overflow. If the
forward to destination is a voice mail port the port will receive FWD from UCD group
integration message. If the final destination is not forwarded, the call will ring or
camp on to the final destination indefinitely. The default is 500.
To ensure that you do not get a situation where all the call buttons are busy on the
final destination it is advisable to make the final destination a group (even if the
group has only one station in it.)
RING NEXT
This timer must be shorter than the overflow timer in MMC 601. If a higher value is
entered, the display will show invalid entry. In the case where a UCD group has the
ring next timer set at 000, an unanswered call will rotate evenly among all agents
until it is answered. The UCD greetings will be heard during this routing process,
but can be removed by defining the UCD messages in MMC 607 as unrecorded
message numbers. This will simulate a circular hunt group. The default is 010.
UCD RECALL
After a caller has heard a UCD announcement, he/she will be placed on hold until
an agent becomes available or the UCD recall timer expires. When the UCD recall
timer expires, the caller will again hear the UCD announcement. The range is
000–255. The default is 010.
MUSIC ON HOLD SOURCE
This option determines what Music on Hold source the callers will be connected to
between messages. The choice is either an external source AA message defined in
MMC 736, or a message site in CADENCE.
WRAP UP
This option will make a UCD agent unavailable to receive additional UCD calls after
hanging up from the last one. This is to allow agents to complete work associated
with the previous call before the next call begins ringing. The range is 000-250. The
default is 010.
MMC: 607
PROGRAMMING
PART 2 MARCH 2003
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