Samsung iDCS 500 Programming Manual page 214

iDCS 500
TECHNICAL MANUAL
• TYPE 1 UCD
The group OVERFLOW/N-ANS destination (see below) is defined as an
SLT port to which you must connect some type of announcement device
to play to callers while they are on hold.
Please note that this type of UCD group has the following limitations.
a) The
announcement with a hook flash and a transfer back to the UCD
group.
b) Only one caller at a time can hear the announcement.
c) Each caller connected to the announcement must hear the
announcement in its entirety.
d) It is possible that a new caller may "jump ahead" in the queue if a
previous caller is currently connected to the announcement device.
• TYPE 2 UCD
The group OVERFLOW/N-ANS destination (see below) is defined as an
AA port or group. This will only work if an AA card has been installed in
the system.
The digital announcer in the AA card will supply two recorded
announcements to callers in queue. The first announcement is played
only once, the second announcement will repeat for as long as the caller
is in queue.
This type of UCD group has the following advantages:
a) No external device need be installed to provide an announcement.
b) Multiple callers can hear the announcement(s) simultaneously.
c) Callers hearing the announcement will be transferred to a free UCD
group member (agent) as soon as the agent becomes available.
d) The callers place in queue is always maintained.
Additional programming for this type of UCD group is in MMC 607. There
is a maximum of 10 UCD groups available on a iDCS 500-M system and
20 for a iDCS 500-L system due to availability of system resources.
B. RING MODE: Each group can have one of the following ring modes. This will
decide how calls are placed to the group.
1. SEQUENTIAL: The stations listed as "members" (see below) will be called
on a first available basis. Calls will first go to the first member, if the first
member is busy, calls will go to the second member, if the second member
MMC: 601
announcement device
PART 2 JULY 2003
must be able to
HOME
PAGE
PROGRAMMING
Table of
Contents
HELP
terminate the