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- Page 1 SAMSUNG iDCS100 Digital Communication System System Administration Guide...
- Page 2 Disclaimer Samsung Telecoms is not responsible for errors or problems arising from cus- tomers not installing, programming or operating their Samsung systems as de- scribed in this manual.
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Page 3: Table Of Contents
Samsung iDCS100 System Administration Guide CONTENTS ABOUT THIS GUIDE ..........1 HOW THIS GUIDE IS ORGANISED ............1 RELATED GUIDES & MANUALS ............... 1 SPECIAL FEATURES .......... 2 SYSTEM RING PLANS................2 MANUAL RING PLAN CHANGE..................2 TEMPORARY RING PLAN CHANGE ................2 CALLING THE SYSTEM OPERATOR ............ - Page 4 Samsung iDCS100 System Administration Guide SYSTEM ADMINISTRATOR PROGRAMMING ..........10 OPEN CUSTOMER-LEVEL PROGRAMMING ..........10 SET DATE AND TIME DISPLAY..............12 RESET STATION PASSCODES TO DEFAULT.......... 13 PROGRAM STATION NAMES ..............14 PROGRAM TRUNK NAMES ............... 15 PROGRAM STATION GROUP NAMES ............16 PROGRAM SPEED DIAL NUMBERS AND NAMES........
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Page 5: About This Guide
This guide describes the most commonly used special features available with the Sam- sung iDCS100 keyphone system which you can use to ensure the system is working correctly, effectively and to best suit your working environment. You have access to all these features through a Samsung digital display (LCD) keyset operating under special passcode control for security. -
Page 6: Special Features
Samsung iDCS100 System Administration Guide SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different ring plans. Each ring plan can be programmed to allow different lines to ring different ring plans (different stations and/or station groups). -
Page 7: Calling The System Operator
Samsung iDCS100 System Administration Guide CALLING THE SYSTEM OPERATOR Any station that dials 0 will ring its assigned operator. Calls to the system operator are easily identified because the CALL key will have a rapidly flashing red light. Station users will never receive a busy signal when they dial 0 or the operator group number. -
Page 8: Walking Class Of Service
(i.e. they are not secure). WARNING: Barge-in without tone may violate laws regarding the right to pri- vacy. Samsung Telecoms (UK) Ltd. is in no way responsible for the misuse of this feature. WALKING CLASS OF SERVICE (WCOS) While away from your desk, you may want to make a call or use features allowed by your own station but from a station with a more restricted class of service. -
Page 9: Operator Group
The DISA line must have disconnect supervision from the central office. Insist that this condition be verified by your service company. • To change keyset passcodes, see your Samsung Keyset User Guide. DISA SECURITY A common practice among hackers is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time. -
Page 10: Account Codes
Samsung iDCS100 System Administration Guide To clear the DISA alarm: 1. Lift the handset and dial the access code 58. 2. Enter the DISA alarm passcode (‘5678’ by default—refer to MMC 202). 3. Replace the handset. WARNING As it is impossible to prevent unauthorised access to your telephone system by hackers, we suggest that you do not turn the DISA feature on unless you intend to use it. -
Page 11: Using Authorisation Codes
Samsung iDCS100 System Administration Guide USING AUTHORISATION CODES 1. Lift the handset and dial or press the AUTH soft key. 2. Dial the 4-digit authorisation code. If you enter a correct code, you will hear a confirmation tone and then receive dial tone and you can make an outside call in the usual manner. -
Page 12: Clip Special Features
Press the DROP key or DROP soft key to disconnect the call. Note: • If the call is an outgoing call, ‘NND’ will not appear in the keyset display. • Refer to your Samsung Keyset User Guide for details of changing your keyset passcode. -
Page 13: Abandoned Calls List
Samsung iDCS100 System Administration Guide ABANDONED CALLS LIST The system has a system-wide abandoned calls list that stores CLIP information for calls that rang but were not answered and were accompanied with valid CLIP informa- tion. The system list contains up to 50 of the most current calls and is accessed using the system administrator’s passcode. -
Page 14: System Administrator Programming
(e.g. 201) Scroll through MMC codes using the VOLUME keys and press the SPEAKER key to select. Follow the instructions for your selected program. Some programs are described in this section. For other programs, refer to the Samsung Combined Programming Manual. - Page 15 Samsung iDCS100 System Administration Guide Note: You must begin programming within 30 seconds of opening a program. Once you are in programming mode, any delay of more than 30 seconds between keystrokes will cause the sys- tem to automatically close programming. (The system timer can, however, be changed to allow more or less time before programming mode is closed.
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Page 16: Set Date And Time Display
Samsung iDCS100 System Administration Guide SET DATE AND TIME DISPLAY [MMC 505] Should it ever become necessary to correct the date and time displayed on all of the keysets, do so as soon as you notice that they are incorrect. Automatic operating mode will not work correctly and SMDR reports will be of no value if the date and time are not correct. -
Page 17: Reset Station Passcodes To Default
Samsung iDCS100 System Administration Guide RESET STATION PASSCODES TO DEFAULT [MMC 101] Individual keyset users can set or change their own individual passcodes. These pass- codes are used to lock and unlock keysets, override toll restriction and access the DISA feature. At times, it may be necessary for the system administrator to reset a sta- tion’s passcode to default value “1234.”... -
Page 18: Program Station Names
Samsung iDCS100 System Administration Guide PROGRAM STATION NAMES [MMC 104] This program is used to set or replace a name or identification for each extension, up to 11 characters long. Open customer programming and follow these instructions. ACTION DISPLAY 1. Press Transfer (or TRSF) 104... -
Page 19: Program Trunk Names
Samsung iDCS100 System Administration Guide PROGRAM TRUNK NAMES [MMC 404] This program is used to set or replace a name or identification for each C.O. line, up to 11 characters long. Open customer programming and follow these instructions. ACTION DISPLAY 1. -
Page 20: Program Station Group Names
Samsung iDCS100 System Administration Guide PROGRAM STATION GROUP NAMES [MMC 602] This program is used to assign a name or identification for each station group (501- 509), up to 11 characters long. Open customer programming and follow these instructions. ACTION DISPLAY 1. -
Page 21: Program Speed Dial Numbers And Names
Individual station users can program their own personal speed dial numbers and names which only they have access to (refer to your Samsung Keyset User Guide for details). However, when necessary, the system administrator can set, view or change any station’s personal speed dials. - Page 22 Samsung iDCS100 System Administration Guide DCS (EURO) KEYSETS iDCS SERIES KEYSETS 8D / 8S KEYSET DEFAULT PROGRAMMING KEYS LAYOUT 28D KEYSET 18D KEYSET VOLUME DEFAULT PROGRAMMING Transfer KEYS LAYOUT Transfer Speaker Speaker...
- Page 23 Samsung iDCS100 System Administration Guide PROGRAM KEYS inserts a flash (“F”). inserts a pause (“P”). is used for pulse-to-tone conversion (“C”). If your system uses rotary (or pulse) dial- ling C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones.
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Page 24: Program System Speed Dial Names
Samsung iDCS100 System Administration Guide • PROGRAM SYSTEM SPEED DIAL NAMES [MMC 706] This procedure allows a name to be assigned for each system speed dial location, up to 11 characters. This name enables you to locate the speed dial number when you are using the directory dial feature. -
Page 25: Program Personal Speed Dial Names For Stations
Samsung iDCS100 System Administration Guide Open customer programming and follow these instructions. ACTION DISPLAY 1. Press Transfer (or TRSF) 105 [201] SPEED DIAL Display shows 00 : 2. Dial the station number (e.g., 205) OR [205] SPEED DIAL press the VOLUME keys to select the station... -
Page 26: Assign Speed Dialling Blocks
Samsung iDCS100 System Administration Guide ACTION DISPLAY 1. Press Transfer (or TRSF) 106 [201] SPEED NAME Display shows 00 : 2. Dial the station number (e.g., 205) OR [205] SPEED NAME press the VOLUME keys to select the station 00 :... - Page 27 Samsung iDCS100 System Administration Guide 3. Press the VOLUME keys to select SYSTEM to FREE LIST : 60 program system speed dials, or EXT (extension) to SYSTEM : 20 program personal speed dials If you select EXT, go to step 5...
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Page 28: Create Programmed Station Messages
Samsung iDCS100 System Administration Guide CREATE PROGRAMMED STATION MESSAGES [MMC 715] Programmed messages can be selected by a station user to inform other users of their current status (e.g. “In a Meeting”). The message displays on the user‘s keyset and also on any calling keyset which has a display. -
Page 29: Set Alarm/Appointment Reminder With Message
Samsung iDCS100 System Administration Guide SET ALARM/APPOINTMENT REMINDER WITH MESSAGE [MMC 116] The system administrator can set alarm/appointment reminders with messages for other display keysets. Up to three alarms can be set for each station and each alarm can be set as follows: NOTSET (Dial 0 to select—alarm is not set) -
Page 30: Program Station Key Extenders
Samsung iDCS100 System Administration Guide PROGRAM STATION KEY EXTENDERS [MMC 107] You can view station key assignments and add extenders to some of the programma- ble keys for easy one-touch operation of frequently used features. An extender is a number that makes an otherwise general soft key more specific. For example, adding the digit ‘4’... - Page 31 Samsung iDCS100 System Administration Guide ACTION DISPLAY 1. Press Transfer (or TRSF) 107 [201] EXT (MAST) Display shows the first station 01 : CALL1 2. Dial the station number (e.g., 205) OR [205] EXT (MAST) press the VOLUME keys to scroll through the...
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Page 32: Program Account Codes
Samsung iDCS100 System Administration Guide PROGRAM ACCOUNT CODES [MMC 708] These are codes which can be used to allocate calls to specific accounts. You can add new or change existing account codes. Up to 500 entries (001–500) are allowed. Note: Use of account codes can be forced or optional. To set up stations to use forced account... -
Page 33: Program Authorisation Codes
Samsung iDCS100 System Administration Guide PROGRAM AUTHORISATION CODES [MMC 707] You can add or change authorisation code entries. These codes are used to authorise calls made by stations and can be forced or optional. Each code is associated with a class of service which is activated when the code is entered. -
Page 34: Program Stations For Forced Account And Authorisation Codes
Samsung iDCS100 System Administration Guide PROGRAM STATIONS FOR FORCED ACCOUNT AND AUTHORISATION CODES [MMC 305] The use of account and authorisation codes can be optional or forced. By programming a station to use forced codes, the station user must enter the required code before a call can be made. -
Page 35: Set Individual Station Timers
Samsung iDCS100 System Administration Guide SET INDIVIDUAL STATION TIMERS [MMC 502] Each station has a number of timers which can be set to suit the user’s requirements. DIAL TIMER DESCRIPTION NOTES NO ANS FWD Duration of ring at station be-... -
Page 36: Add Names To The Translation Table
Samsung iDCS100 System Administration Guide ADD NAMES TO THE TRANSLATION TABLE [MMC 728] A CLIP number received from the Central Office can be associated with a name pro- grammed in the translation table. This name can be displayed when a call from the number rings in. -
Page 37: Assign Holidays
Samsung iDCS100 System Administration Guide ASSIGN HOLIDAYS [MMC 512] You can assign dates for holiday periods and associate with each date a ring plan to follow if different from the normal system operating mode ring plan. Up to 60 dates can be assigned in a month/day format. -
Page 38: Customer Set Relocation
Samsung iDCS100 System Administration Guide CUSTOMER SET RELOCATION [MMC 315] This program is used to exchange information associated with two stations or add-on modules (AOMs). All individual station assignments such as trunk ring, station group, station COS, station speed dial and key assignments are swapped. A user can then relocate to the new station and operate it exactly like their original station. - Page 39 Samsung iDCS100 System Administration Guide Exchange iDCS iDCS iDCS iDCS Allowed (EURO) (EURO) (EURO) Table DCS (EURO) DCS (EURO) DCS (EURO) DCS 48B iDCS 64B iDCS 28D iDCS 18D iDCS 8D Open customer programming and follow these instructions. ACTION DISPLAY 1.
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Page 40: System Maintenance Alarms
SYSTEM MAINTENANCE ALARMS The iDCS100 system is provided with software that self checks for any failures in hard- ware or software and generates a fault error which is sent to an alarm report. At the same time, each station with an assigned SYSALM (System Alarm) key will ring and flash the key LED amber. -
Page 41: System Access Codes
System Administration Guide SYSTEM ACCESS CODES The iDCS100 telephone system has the following preset (default) feature access codes. These codes can be used if a key is not available for the feature you want to use. Standard telephone (SLT) users must always dial these codes. - Page 42 Samsung Telecoms (U.K.) Limited Brookside Business Park, Greengate, Middleton, Manchester M24 1GS...