Samsung iDCS 500 Programming Manual page 229

iDCS 500
TECHNICAL MANUAL
MMC: 607
DESCRIPTION:
Sets up UCD options when an AA card has been installed. MMC 601 must have
already been used to define a UCD group with an overflow destination of an AA port
or group. (A group is preferred over a port because a group allows multiple paths
into the AA card and therefore has greater traffic handling capabilities.) When a
group overflow timer in MMC 601 expires, the caller will be routed to the AA card It
is here that the caller is played the UCD "FIRST MESSAGE" and "SECOND
MESSAGE" while in queue. This will continue until an agent becomes free or the
caller is transferred to a final destination.
This MMC includes options to select messages to play to a caller. These messages
can be as follows:
NOTE: Read the UCD Overview document to become familiar with the capabilities
of this feature before using this MMC.
MESSAGES 01–48
These can be created using the AAREC soft key (programmed on keysets by using
MMC 722 or 723). A total of two minutes of message time is available and can be
divided up into 1 to 48 messages.
MESSAGES 49–64
These are pre-programmed as follows:
49 "Thank you for calling, please dial your party's extension number."
50 "Invalid number, please try again."
51 "I'm sorry, there is no answer."
52 "I'm sorry, that station is busy."
53 "One moment please."
54 "Transferring."
55 "I'll transfer you."
56 "Good-bye."
57 "Thank you."
58 "Please hold for the operator."
59 "Please hold for assistance."
60 "Thank you, good-bye."
61 "I'm sorry, all stations are presently busy."
62 "I'm sorry, all stations are still busy."
63 "Please call back later."
64 "I'm sorry, not a valid selection."
PROGRAMMING
PART 2 MARCH 2003
UCD OPTIONS
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