Samsung iDCS 500 Programming Manual page 230

iDCS 500
TECHNICAL MANUAL
The following program options apply:
FIRST MESSAGE
After the caller has overflowed from the UCD group, the first message will
immediately play. For instructions on how to make these recordings, see the User
Instructions Section, Auto Attendant and Uniform Call Distribution System
Administration. The default message is #61 "I'm sorry, all stations are presently
busy."
This message will only be played once for the caller.
SECOND MESSAGE
If no agent has become free after the UCD recall time (see UCD Recall), the caller
will be played the second message. For instructions on how to make these
recordings, see the User Instructions Section, Auto Attendant and Uniform Call
Distribution System Administration. The default message is #62 "I'm sorry, all
stations are still busy."
This message will be repeated for as long as the caller is in queue, at an interval
specified in the UCD Recall Timer below.
EXIT CODE
While the caller is hearing a message (but not during MOH), the caller may dial the
DTMF digit specified here and be transferred immediately to the final destination
(see Final Destination). The exit code is optional and does not need to be used. If
used, the first and second messages may be modified to provide instructions on its
use.
RETRY COUNT
The UCD program is designed to route a caller to a "final destination" after a
programmable number of "loops" through the UCD message. The range of this
counter is 0 to 99. 00 means that there is no retry counter and the caller will remain
in the UCD queue until answered. Any non zero value will route a caller through the
UCD loop that many times before going to the final destination. The UCD will route
calls to the final destination immediately if all members of the group are either out of
group or in DND.
Example: If this counter is set to 02, callers reaching a busy group will hear the first
UCD message, be placed on hold, hear the second UCD message, be placed on
hold, and finally hear the second message again before being transferred to the
final destination. The default is 99.
MMC: 607
PROGRAMMING
PART 2 MARCH 2003
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