Philips Sopho 2000 IPS User Manual page 115

B
CM90 Assign the ACD Busy Out key on the D
required.
Assign the Release key on the D
required.
CM08 Specify the processing for an incoming call
when all ACD stations are busy.
Specify the processing for a held call after the
agent sets the ACD Busy Out.
Specify whether the transferred C.O. call from
a station or an attendant is placed into queuing
mode when all ACD stations are busy.
NOTE:
Enable the ACD Busy Out set and reset from
the secondary extension.
END
To provide DID Number Conversion for an ACD Group:
See DID DIGIT CONVERSION.
DESCRIPTION
term
This data is only effective when
CM08>212 is set to 1.
Page 303
AUTOMATIC CALL DISTRIBUTION (ACD)
term
, if • Y=00
(1) My Line No. +
(2) F0044: ACD Busy Out
, if • Y=00
(1) My Line No. +
(2) F1020: Release
(1) 212
(2) 0 : Busy Tone Connection
1 : Queuing
(1) 214: For the held call from Tie Line
(2) 0 : Reconnected by Switch Hook Flash
1 : Disconnected
(1) 215: For the held call from C.O. Line
(2) 0 : Reconnected by Switch Hook Flash
1 : Disconnected
(1) 227
(2) 0 : The call is placed into queuing
1 : Recall to the transferring station when
(1) 442
(2) 0 : Available
1 : Not available
– 97 –
DATA
,
+ Key No.
,
+ Key No.
NOTE
mode
the call is transferred from a station, or
attendant Camp-On is set when the
call is transferred from Attendant
NWA-008845-001 Rev.5.0
32ch1002.fm