Automatic Call Distribution (Acd) - Philips Sopho 2000 IPS User Manual

AUTOMATIC CALL DISTRIBUTION (ACD)

PROGRAMMING
START
CM17 For each ACD group, assign station numbers,
one by one, in the order of hunting.
NOTE:
Example: For setting station numbers 200,
1st Operation (1) 200
2nd Operation (1) 201
3rd Operation (1) 202
Assign the Pilot station and Member station.
NOTE:
Assign the ACD group number.
Specify ACD service for each type of call.
A
DESCRIPTION
Up to 60 stations can be assigned
into a single ACD group.
F201, 202 into one ACD group.
(2) 201
200
1st
(2) 202
201
(2) 200
Pilot station must be a non-
equipped LEN (CM10/CM14) phan-
tom.
AUTOMATIC CALL DISTRIBUTION (ACD)
• Y=0
(1) X-XXXXXXXX: Station No.
(2) X-XXXXXXXX: Another station No. to
3rd
202
2nd
• Y=1
(1) X-XXXXXXXX: ACD station No.
(2) 1 : Pilot station
0 : Member station
• Y=2
(1) X-XXXXXXXX: ACD station No.
(2) 00-15: ACD Group 00-15
• Y=4 Internal Call
(1) X-XXXXXXXX: Pilot station No. of ACD
(2) 0 : Not provided
1 : To provide
– 95 –
DATA
be linked
group
NWA-008845-001 Rev.5.0
32ch1002.fm