Cisco ONS 15454 Troubleshooting Manual page 8

Contents
1.10 CTC Operation Troubleshooting
1.11 Circuits and Timing
Cisco ONS 15454 Troubleshooting Guide, R8.5
viii
Ping the ONS 15454
1.9.9 The IP Address of the Node is Unknown
Retrieve Unknown Node IP Address
1.10.1 CTC Colors Do Not Appear Correctly on a UNIX Workstation
Limit Netscape Colors
1.10.2 Unable to Launch CTC Help After Removing Netscape
Reset Internet Explorer as the Default Browser for CTC
1.10.3 Unable to Change Node View to Network View
Reset the CTC_HEAP Environment Variable for Windows
Reset the CTC_HEAP Environment Variable for Solaris
1.10.4 Browser Stalls When Downloading CTC JAR Files From TCC2/TCC2P Card
Disable the VirusScan Download Scan
1.10.5 CTC Does Not Launch
Redirect the Netscape Cache to a Valid Directory
1.10.6 Slow CTC Operation or Login Problems
Delete the CTC Cache File Automatically
Delete the CTC Cache File Manually
1.10.7 Node Icon is Gray on CTC Network View
1.10.8 CTC Cannot Launch Due to Applet Security Restrictions
Manually Edit the java.policy File
1.10.9 Java Runtime Environment Incompatible
Launch CTC to Correct the Core Version Build
1.10.10 Different CTC Releases Do Not Recognize Each Other
Launch CTC to Correct the Core Version Build
1.10.11 Username or Password Do Not Match
Verify Correct Username and Password
1.10.12 No IP Connectivity Exists Between Nodes
1.10.13 DCC Connection Lost
1.10.14 "Path in Use" Error When Creating a Circuit
1.10.15 Calculate and Design IP Subnets
1.10.16 Ethernet Connections
Verify Ethernet Connections
1.10.17 VLAN Cannot Connect to Network Device from Untag Port
Change VLAN Port Tagged and Untag Settings
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1.11.1 OC-N Circuit Transitions to Partial State
View the State of OC-N Circuit Nodes
1.11.2 AIS-V on DS3XM-6 or DS3XM-12 Unused VT Circuits
Clear AIS-V on DS3XM-6 or DS3XM-12 Unused VT Circuits
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November 2009