Cisco ONS 15454 Troubleshooting Manual page 167

Chapter 1 General Troubleshooting
Step 2 Kill any Netscape applications.
In the user shell window, set the environment variable to increase the heap size:
Step 3
% setenv CTC_HEAP 256
Restart the browser and CTC software in the same user shell window.
Step 4
1.10.4 Browser Stalls When Downloading CTC JAR Files From TCC2/TCC2P
Card
Symptom
TCC2/TCC2P card.
Disable the VirusScan Download Scan
From the Windows Start menu, choose Programs > Network Associates > VirusScan Console.
Step 1
Step 2 Double-click the VShield icon listed in the VirusScan Console dialog box.
Click Configure on the lower part of the Task Properties window.
Step 3
Click the Download Scan icon on the left of the System Scan Properties dialog box.
Step 4
Uncheck the Enable Internet download scanning check box.
Step 5
Click Yes when the warning message appears.
Step 6
Click OK in the System Scan Properties dialog box.
Step 7
Click OK in the Task Properties window.
Step 8
Step 9 Close the McAfee VirusScan window.
1.10.5 CTC Does Not Launch
Symptom
November 2009
The browser stalls or hangs when downloading a CTC Java archive (JAR) file from the
Possible Cause McAfee VirusScan software might be interfering with the operation. The problem
occurs when the VirusScan Download Scan is enabled on McAfee VirusScan 4.5 or later.
Recommended Action Disable the VirusScan Download Scan feature. Complete the
VirusScan Download Scan" procedure on page
CTC does not launch; usually an error message appears before the login window appears.
Possible Cause The Netscape browser cache might point to an invalid directory.
Redirect the Netscape cache to a valid directory. Complete the
Recommended Action
Netscape Cache to a Valid Directory" procedure on page
1.10.4 Browser Stalls When Downloading CTC JAR Files From TCC2/TCC2P Card
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Cisco ONS 15454 Troubleshooting Guide, R8.5
"Disable the
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"Redirect the
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