Cisco ONS 15454 Troubleshooting Manual page 421

Chapter 2 Alarm Troubleshooting
Step 2 If the ping fails, contact the network administrator who manages the IP network that supplies the SNTP
information to the proxy and determine whether the network is experiencing problems, which could
affect the SNTP server/router connecting to the proxy ONS 15454 system.
If no network problems exist, ensure that the ONS system proxy is provisioned correctly:
Step 3
a.
b.
c.
d.
Step 4 If proxy is correctly provisioned, refer to the "Timing" chapter in the Cisco ONS 15454 Reference
Manual for more information on SNTP Host.
If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport
Step 5
for more information or call Cisco TAC 1 800 553-2447.
2.7.377 SPANLEN-OUT-OF-RANGE
For information about this alarm or condition, refer to the "Alarm Troubleshooting" chapter in the
Cisco ONS 15454 DWDM Troubleshooting Guide. This guide discusses all DWDM alarms.
2.7.378 SPAN-SW-EAST
The Span Switch Is Active East Side condition occurs when a span switch occurs at the east side of a
four-fiber BLSR span using a Manual Switch, APS switch, or Force Span command. The condition
clears when the switch is cleared. SPAN-SW-EAST is visible on the network view Alarms, Conditions,
and History tabs. The port where the Force Span was applied shows an "F" on the network view detailed
circuit map.
Note SPAN-SW-EAST is an informational condition and does not require troubleshooting.
2.7.379 SPAN-SW-WEST
The Span Switch Is Active West Side condition occurs when a span switch occurs at the west side of a
four-fiber BLSR span using a Manual Switch, APS switch, or Force Span command. The condition
clears when the switch is cleared. SPAN-SW-WEST is visible on the network view Alarms, Conditions,
and History tabs. The port where the Force Span was applied shows an "F" on the network view detailed
circuit map.
November 2009
In node view for the ONS 15454 serving as the proxy, click the Provisioning > General tabs.
Ensure that the Use NTP/SNTP Server check box is checked.
If the Use NTP/SNTP Server check box is not checked, click it.
Ensure that the Use NTP/SNTP Server field contains a valid IP address for the server.
Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)
SONET Logical Object: OCN
Default Severity: Not Alarmed (NA), Non-Service-Affecting (NSA)
SONET Logical Object: OCN
2.7.377 SPANLEN-OUT-OF-RANGE
Cisco ONS 15454 Troubleshooting Guide, R8.5
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