Cisco ONS 15454 Troubleshooting Manual page 168

1.10.6 Slow CTC Operation or Login Problems
Redirect the Netscape Cache to a Valid Directory
Launch Netscape.
Step 1
Open the Edit menu.
Step 2
Choose Preferences.
Step 3
Under the Category column on the left side, expand the Advanced category and choose the Cache tab.
Step 4
Change your disk cache folder to point to the cache file location.
Step 5
The cache file location is usually C:\ProgramFiles\Netscape\Users\yourname\cache. The yourname
segment of the file location is often the same as the user name.
1.10.6 Slow CTC Operation or Login Problems
Symptom
Delete the CTC Cache File Automatically
Caution All running sessions of CTC must be halted before deleting the CTC cache. Deleting CTC cache might
cause any CTC running on this system to behave in an unexpected manner.
Enter an ONS 15454 IP address into the browser URL field. The initial browser window shows a
Step 1
Delete CTC Cache button.
Close all open CTC sessions and browser windows. The PC operating system does not allow you to
Step 2
delete files that are in use.
Click Delete CTC Cache on the initial browser window to clear the CTC cache.
Step 3
Delete CTC Cache window.
Cisco ONS 15454 Troubleshooting Guide, R8.5
1-124
You experience slow CTC operation or have problems logging into CTC.
The CTC cache file might be corrupted or might need to be replaced.
Possible Cause
Search for and delete cache files. This operation forces the ONS 15454 to
Recommended Action
download a new set of Java archive (JAR) files to your computer hard drive. Complete the
the CTC Cache File Automatically" procedure on page 1-124
Manually" procedure on page 1-125.
Chapter 1 General Troubleshooting
or the "Delete the CTC Cache File
Figure 1-48
November 2009
"Delete
shows the