Cisco ONS 15454 Troubleshooting Manual page 161

Chapter 1 General Troubleshooting
The Windows IP configuration information appears, including the IP address, subnet mask, and the
default gateway.
Note
At the prompt in the DOS window, type ping followed by the IP address shown in the Windows IP
Step 4
configuration information previously displayed.
Press the Enter key to execute the command.
Step 5
If the DOS window returns multiple (usually four) replies, the IP configuration is working properly.
If you do not receive a reply, your IP configuration might not be properly set. Contact your Network
Administrator for instructions to correct the IP configuration of your PC.
1.9.6 Browser Login Does Not Launch Java
Symptom
initial login.
Reconfigure the PC Operating System Java Plug-in Control Panel
Step 1 From the Windows start menu, click Settings > Control Panel.
If Java Plug-in does not appear, the JRE might not be installed on your PC:
Step 2
a.
b.
c.
d.
From the Windows start menu, click Settings > Control Panel.
Step 3
In the Java Plug-in Control Panel window, double-click the Java Plug-in 5.0 icon.
Step 4
Click the Advanced tab on the Java Plug-in Control Panel.
Step 5
Navigate to C:\ProgramFiles\JavaSoft\JRE\5.0.
Step 6
Select JRE 5.0.
Step 7
Click Apply.
Step 8
Close the Java Plug-in Control Panel window.
Step 9
November 2009
The winipcfg command only returns the information above if you are on a network.
The message "Loading Java Applet" does not appear and the JRE does not launch during the
The PC operating system and browser are not properly configured.
Possible Cause
Reconfigure the PC operating system java plug-in control panel and the
Recommended Action
browser settings. Complete the
procedure on page 1-117
Run the Cisco ONS 15454 software CD.
Open the CD-drive:\Windows\JRE folder.
Double-click the j2re-5_0-win icon to run the JRE installation wizard.
Follow the JRE installation wizard steps.
"Reconfigure the PC Operating System Java Plug-in Control Panel"
and the "Reconfigure the Browser" procedure on page
Cisco ONS 15454 Troubleshooting Guide, R8.5
1.9.6 Browser Login Does Not Launch Java
1-118.
1-117