Honeywell Performance Series User Manual page 231

Questions
Keyboard cannot control NVR.
Alarm signal cannot be
disarmed.
Alarm function is null.
Record storage period is not
enough.
Cannot playback the
downloaded file.
Forgot local menu operation
password or network password
There is no video. The screen is
in black.
The displayed video is not full in
the monitor.
There is no HDMI output.
The video is not fluent when I
view in multiple-channel mode
from the client-end.
I cannot connect to the IPC
Performance Series Embedded NVR User Guide
Solutions
• NVR serial port setup is not correct.
• Address is not correct.
•
When there are several switchers, power supply is not enough.
•
Transmission distance is too far.
•
Alarm setup is not correct.
•
Alarm output has been open manually.
•
Input device error or connection is not correct.
•
Some program versions may have this problem. Upgrade your
system.
•
Alarm setup is not correct.
•
Alarm cable connection is not correct.
•
Alarm input signal is not correct.
• There are two loops connect to one alarm device.
•
Camera quality is too low. Lens is dirty. Camera is installed
against the light. Camera aperture setup is not correct.
•
HDD capacity is not enough.
• HDD is damaged.
•
There is no media player.
•
No DXB8.1 or higher graphic acceleration software.
• There is no DivX503Bundle.exe control when you play the file
transformed to AVI via media player.
• No DivX503Bundle.exe or ffdshow-2004 1012 .exe in
Windows XP OS.
Contact your local technical support for help. We can guide
you to solve this problem.
•
IPC IP address is not right.
•
IPC port number is not right.
•
IPC account (user name/password) is not right.
• IPC is offline.
Check current resolution setup. If the current setup is
1920*1080, then you need to set the monitor resolution as
1920*1080.
•
Displayer is not in HDMI mode.
• HDMI cable connection is not right.
•
The network bandwidth is not sufficient. The multiple-channel
monitor operation needs at least 100M or higher.
•
Your PC resources are not sufficient. For 16-ch remote
monitor operation, the PC shall have the following
environment: Quad Core, 2G or higher memory, independent
displayer, display card memory 256M or higher.
•
Make sure that the IPC has booted up.
• IPC network connection is right and it is online
• IPC IP is in the blocklist.
• The device has connected to the too many IPC. It cannot
transmit the video.
• Check the IPC port value and the time zone is the same as the
NVR.
• Make sure current network environment is stable.
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