Warranty Statement; Chemcassette™ Device Warranty Statement - Honeywell Vertex M User Manual

8.12 Warranty Statement

8.12.1 Chemcassette™ Device Warranty Statement
All products are designed and manufactured to the latest internationally recognized standards
by Honeywell under a Quality Management System that is certified to ISO 9001.
As such, this monitor (including the pump) is warranted under proper use, to the original end-
user purchaser, against any defects in materials or workmanship related failures for a period of
12 months from the date of first turn-on or 18 months from delivery from Honeywell to the
customer, whichever is less. Separate warranty conditions apply to the sensor cartridges limited
as indicated below. During this period, Honeywell will repair or replace defective parts on an
exchange basis, F.O.B. to approved service centers on a global basis.
This warranty does not cover damage caused by accident, abuse, abnormal operating
conditions or extreme poisoning of the sensor cartridge.
Defective equipment must be returned to Honeywell for repair. Before returning materials for
repair or replacement, the Customer must obtain a Service Event Number (SE#) by contacting
Honeywell Service in advance; include a detailed report stating the nature of the defect and
ship the equipment prepaid to Honeywell's factory. If no detail report is included, Honeywell
reserves the right to charge an investigative fee (prices available upon request) before any
repair or replacement is performed. Returned goods must detail the Service Event Number
(SE#) clearly on the package.
Service in the field or at the customer's premises is not covered under these warranty terms.
Time and travel expenses for on-site warranty services will be charged at Honeywell's normal
billing rates. Contact the Honeywell representative for information on available Service
Contracts.
Honeywell shall not be liable for any loss or damage whatsoever or howsoever occasioned
which may be a direct or indirect result of the use or operation of the Contract Goods by the
Buyer or any Party.
This warranty covers the gas detector and parts sold to the Buyer only by authorized
distributors, dealers and representatives as appointed by Honeywell. This warranty does not
cover defects attributable to improper installation, repair by an unauthorized person or the use
of unauthorized accessories/parts on the product. A warranty claim will only be accepted if a
proof of purchase is submitted and all conditions obtained within this Warranty are met.
Honeywell reserves the right to validate any warranty claim prior to processing. Upon
acceptance of a warranty claim, Honeywell will repair or replace the defective product free of
charge. The initial warranty period is not extended by virtue of any works carried out thereafter.
Monitors which have been repaired or replaced during the warranty period are warranted for the
remainder of the unexpired portion of the original warranty period. Honeywell is released from
all obligations under its warranty in the event repairs or modifications are made by persons
other than its own authorized personnel, unless such work is authorized in writing by
Honeywell. Honeywell is released from all obligations under its warranty in the event that
detection substrates other than Honeywell's Chemcassette™ have been installed and used in
Honeywell's monitors.
Vertex M 272 User Manual