General System Problems - Honeywell Vertex M User Manual

7.2 General System Problems

This section applies to problems and solutions that are not reported by the Vertex M software.
Symptom
No display
Display distorted or wrong size
"No signal" on screen
Symptom
No response from touch screen
Symptom
No green power light
Symptom
"Optional Keyboard not detected" message
Single key not responding
Keyboard not responding with any key
Touch pad not responding
Problem
Faulty connection at DAq
Faulty connection at display
No power to display
Screen saver or Energy Star feature enabled
Incorrect settings in Windows control panel
Data acquisition computer not operational
Problem
Faulty connection at DAq
Faulty connection at display
COM1 not assigned
Incorrect touch screen driver settings
Data Acquisition Computer
Problem
Power switch
Keyboard and Touchpad
Problem
Keyboard only recognized by Windows at start up
Defective keyboard
Faulty connection
Defective keyboard
Faulty connection
Defective touch pad
LCD Display
Check connection at SVGA connector on back of DAq
Check connection on back of display
Check power cable between power distribution box and display power supply
Touch the LCD screen
Press a key on the keyboard
Disable screen saver and Energy Star setting in Windows control panel
Use Windows control panel to set display to 1028 x 768 display
Turn on data acquisition computer power switch
Touchscreen
Check cable connection at serial port
Check cable connection on back of display
Check assignment for COM1 in Windows control panel
Restore setting in ELO Windows control panel
Turn power switch on
Turn circuit breaker on
Check power cable
Plug in keyboard and restart system
Replace keyboard
Check keyboard connection on back of data acquisition computer
Replace keyboard
Check mouse connection on back of data acquisition computer
Replace keyboard
Recovery
Recovery
Recovery
Recovery