Warranty Statement - Honeywell VC4 User Manual

6.14 Warranty Statement

All products are warranted by Honeywell (herein referred to as 'Honeywell') to be free from
defects in material or workmanship under normal use and service for a period of twelve (12)
months after start-up or eighteen (18) months after shipment.
Honeywell limited warranty only extends to the sale of new and unused products to the original
buyer if the products were purchased from Honeywell or from a Honeywell distributor, dealer or
representative. When, in the opinion of Honeywell, a warranty claim is valid, Honeywell will
repair or replace the defective product free of charge and send it or any replacement back to
the buyer. A warranty claim will only be accepted if a proof of purchase is submitted and all
conditions contained within this Warranty are met.
Conditions
The obligations set forth in this warranty are conditional on:
a. proper storage, installation, calibration, use, maintenance and C with the product manual
instructions and any other applicable recommendations of Honeywell; and
b. the buyer promptly notifying Honeywell of any defect and, if required, promptly making the
product available for correction. No goods shall be returned to Honeywell until receipt by
the buyer of shipping instructions from Honeywell.
Warranty Return Process:
When the buyer wishes to return a product under warranty, the buyer must obtain a Service
Order Number from Honeywell and if practical return the product clearly marked with the
Service Order Number and a full description of the fault at buyer's expense. If no description of
the fault is provided, Honeywell reserves the right to charge an investigation fee. If the product
is found to be of "no fault", Honeywell reserves the right to charge an investigation fee and
return same product to buyer after the investigation fee and transport cost are reimbursed in
full. The investigation fee in both cases will not exceed $320. In the case of a fixed installation
or where it is not practical to return the product, the buyer must submit a written claim to
Honeywell's Service Department. A service engineer will attend on site on a day rate basis.
Where a valid warranty claim is identified, the faulty product will be repaired or replaced free of
charge but in all cases the day rate charge will apply. If, in the course of investigation
Honeywell determines that recalibration of the instrument is required, Honeywell will
recalibrate the instrument and calibration charges will apply. In no event shall Honeywell's
liability exceed the original purchase price paid by the buyer for the product.
Exclusions:
Excluded from any warranty claim is any product, which in Honeywell's opinion, has been
misused, altered, neglected or damaged by accident or abnormal conditions of operation,
handling or use, defects attributable to improper installation including but not limited to:
Physical damage, warping to the main PCB as a result of crushing, component or board
damage at a point of impact or as a result of dropping of the unit from above the stated
certification height, fluid ingress as a result of submergence beyond the I.P. rating
specification, poisoning or inhibition of sensor, any damage or defects attributable to repair of
VC4™ 182 User Manual