Cisco PowerVu D9858 Installation And Operation Manual page 163

Product Support,
Customer Responsibility
When returning equipment, the customer is solely responsible for equipment
packaging and transportation costs to the factory.
At the customer's request, Scientific Atlanta will make reasonable efforts to provide
warranty service at the customer's premises, provided that the customer pays
current field service rates plus direct travel and accommodation expenses.
In Case of Repair
If your product requires repair, perform the following steps:
1. Notify Scientific Atlanta of the problem immediately, providing the model
number and serial number of the equipment plus details of the problem. On
receipt of this information, service information and shipping instructions will be
provided.
2. On receipt of instructions, return the product by prepaid freight. Refer to the
section Returning Products for details.
In Case of a Fault
If your product requires repair, perform the following steps:
1. Notify Scientific Atlanta of the problem immediately, providing the model
number and serial number of the equipment plus details of the problem. On
receipt of this information, service information and shipping instructions will be
provided.
2. On receipt of instructions, return the product by prepaid freight. Refer to the
section Returning Products for details.
4023074 Rev B Model D9858 Advanced Receiver Transcoder Installation and Operation Guide
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