Call Waiting Indication-Acd - Philips Sopho 2000 IPS User Manual

CALL WAITING INDICATION-ACD

PROGRAMMING
To provide Call Waiting (CW) LEDs on the D
START
CM08 Assign the incoming call to queuing mode
when all ACD stations are busy.
CM42 Specify the maximum number of queuing in
each ACD group for controlling call waiting
lamp of a D
NOTE:
N=Number of queuing station/trunk
2nd Data=01
1≤N<2nd Data (2nd Data≠01)
2nd Data≤N (2nd Data≠01)
CM90 Assign the ACD Call Waiting Indication LED
to the required D
END
DESCRIPTION
term
.
Depending on the number of queuing station/trunk, lamp indication pattern on a D
different as shown below:
CONDITIONS
term
, as required.
AUTOMATIC CALL DISTRIBUTION (ACD)
term
:
(1) 212
(2) 1 : Queuing
(1) 15
(2) 01-99
NONE : 1 call
LAMP INDICATION
Steady on red irrespective of number of queuing station/trunk
Steady on red
Flashing red
• Y=00
(1) My Line No. +
(2) F1280-F1295: ACD Group 0-15
– 99 –
CALL WAITING INDICATION-ACD
DATA
: 1 call-99 calls
,
+ Key No.
NWA-008845-001 Rev.5.0
term
is
32ch1002.fm