Chapter 14: Service And Maintenance Functions - NorthStar 961 Reference Manual

Chapter 1 - Quick Start
Page 1-8
revision available whenever contacting or corresponding with
either your dealer or the Northstar factory. For details, see
"Viewing product information" starting on page 14-2. If you
need assistance, feel free to call the Northstar Service
Department at 978-897-6600.
To prevent delays, it is critical that you first obtain a Return
Materials Authorization (RMA) number before returning your
961/962 to the factory.
The 961/962 is covered by a two-year limited warranty (see
the Limited Warranty Policy at the beginning of this manual),
which, in summary, states that if the system is returned to the
Northstar factory by the owner or dealer during the warranty
period, Northstar will repair or replace, free of charge, any part
found to be defective due to faulty materials or workmanship,
if the system has been properly installed and hasn't been
abused. The only cost to the owner will be the one-way
shipping charges and any associated charges that may be
imposed by the dealer.
Shipments to Northstar should be made to the following
address:
If you have special overnight or second-day shipping
requirements (UPS or Federal Express), please call the
Northstar factory for turnaround time and freight costs before
shipping.
Refer to the Limited Warranty Policy at the front of this
manual, and to Chapter 14 "Service and Maintenance
Functions" for more details about service procedures.
Northstar Technologies
30 Sudbury Road
Acton, MA 01720
961/962 Operations and Reference Manual, Rev. A