Cisco D9865 Installation And Configuration Manual page 172

Troubleshooting
Problem
No picture or sound
No sound
Poor picture
Cisco D9865 Satellite Receiver Software Version 2.20 Installation and Configuration Guide
6-14
Cause
The following are the possible
causes:
• You have not turned your
receiver on or the receiver is not
properly connected to the AC
power.
Your antenna, video and/or
•
audio cables may be faulty or
not properly connected.
The following are the possible
causes:
The sound has been muted.
•
• Audio cable may be faulty or
not properly connected.
Possible station trouble. The
•
signal source for one or more
channels is temporarily affected
by transmission problems or
due to a temporary solar
disturbance.
• Digital Audio setting is not
configured properly.
Same as above.
Chapter 6 Service and Maintenance
Remedy
The following are the possible
solutions:
• Possible station trouble. The
signal source for one or more
channels is temporarily affected
by transmission problems or due
to a temporary solar disturbance.
Press the Display button on the
receiver front panel or remote
control.
Check that the receiver is
•
properly connected to the AC
power.
Check the connections to the
•
satellite antenna LNB, television
antenna, and all video and audio
cables.
• Check another channel to
compare signal reception.
The following are the possible
solutions:
Same as above.
•
• Check that the volume is not
muted by pressing the VOL+ or
VOL- button on the remote
control.
Check another channel to
•
compare signal reception.
Check the Digital Audio setting
•
in the Audio Setup screen. For
example, if it is set to Dolby
Digital, ensure that your system
supports compressed audio.
Check another channel to compare
signal reception.
OL-31085-01