Troubleshooting - Cisco D9865 Installation And Configuration Manual

Chapter 6 Service and Maintenance

Troubleshooting

If you experience any problems operating your satellite receiver, the following table may help you
resolve your problem.
Problem
Blank screen (TV
switched on)
Scrambled channel (not
decoded)
Cannot access a
password protected
on-screen option
Remote Control not
operating properly
Program Not
Authorized message is
displayed
Authorization Key Not
Received message is
displayed
No signal
Blank (black) screen is
displayed after exiting
to video from menus
Poor reception
OL-31085-01
Cause
Normal operation if receiver is not
on (power switch on back panel).
Subscriber services may not be
authorized for the channel.
You have entered an incorrect
password or the password has been
changed.
The remote control may be
defective, or the batteries are
incorrectly installed, or require
replacement.
Subscriber services are not
authorized for selected channel.
Subscriber services are not
authorized due to authorization key
not being received.
Installation or signal problem.
Channel 0 is displayed after exiting
to video following changes made to
the current receiver setup.
The following are the possible
causes:
Receiver is not properly set up
•
or connected to receive satellite
signal.
• Possible station trouble. Signal
source for one or more (or all)
channels is temporarily affected
by technical transmission
problems or a temporary solar
disturbance.
Satellite dish may not be
•
properly installed or is not
accurately aimed at satellite
signal.
Cisco D9865 Satellite Receiver Software Version 2.20 Installation and Configuration Guide
Troubleshooting
Remedy
Press the Display button on the
receiver front panel or remote control.
Check that your subscriber services
are currently authorized (contact your
service provider).
Check that you are using the correct
password. If the password is lost or
unavailable, contact your local service
provider.
Replace or correctly install the remote
control batteries.
Check that your subscriber services
are authorized by viewing signal
status on the Dish Setup menu (or
contact your service provider).
Same as above.
Check connections to receiver, dish
alignment and/or tuning setup.
Press CH+ or CH- on remote control
to display channels.
The following are the possible
solutions:
Check the connections to and
•
from satellite antenna LNB,
television antenna, and all video
and audio cables (see <Quick
Setup Instructions, page 1-2>).
Check another channel to
•
compare signal reception.
Check that a maximum Signal
•
Level is achieved or displayed
when aligning the dish.
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