Samsung OfficeServ 7200 Programming Manual page 197

CHAPTER 2. MMC Programming
[601] ASSIGN STATION GROUP
This MMC is used to build all station groups. There are 40 programmable groups available.
The options for setting up these groups are as follows:
No Option
0 TYPE
Samsung Business Communications
This is the type of group you are creating and can be one of the follow-
ing:
0 NORMAL: Used to assign stations in a ring group. The members can
be stations, common bell contacts or Ring over Page relays.
1 VMAA: Used to group a number of voice mail port extensions. These
must have been defined in MMC 207 as VMAA ports or they cannot
be entered here. Check all programming in MMC 726 to ensure that
the In band DTMF codes are properly set.
2 UCD: Used to build a UCD group. The system will support two
methods of UCD:
TYPE 1 UCD
The group OVERFLOW/N-ANS destination(see below) is defined as
an SLT port to which you must connect some type of announcement
device to play to callers while they are on hold.
Please note that this type of UCD group has the following limitations.
a) The announcement device must be able to terminate the an-
nouncement with a hook-flash and a transfer back to the UCD
group.
b) Only one caller at a time can hear the announcement.
c) Each caller connected to the announcement must hear the an-
nouncement in its entirety.
d) It is possible that a new caller may 'jump ahead' in the queue if a
previous caller is currently connected to the announcement de-
vice.
TYPE 2 UCD
The group OVERFLOW/N-ANS destination(see below) is defined as
an AA port or group. This will only work if an AA card has been in-
stalled in the system.
The digital announcer in the AA card will supply two recorded an-
nouncements to callers in queue. The first announcement is played
only once, the second announcement will repeat for as long as the
caller is in queue.
This type of UCD group has the following advantages:
a) No external device need be installed to provide an announce-
ment.
b) Multiple callers can hear the announcement(s) simultaneously.
c) Callers hearing the announcement will be transferred to a free
UCD group member(agent) as soon as the agent becomes
available.
OfficServ 7200 Programming Guide
Description
2-166