NorthStar 951X Operator's Manual page 14

Chapter 1 - Quick Start
Service and repair
Page 4
your questions, comments, or suggestions about this manual
to:
service@northstarcmc.com
In case of an operating problem with your unit, you can con-
tact your dealer or return the unit to Northstar for diagnosis
and repair. (You may want to back up any user-defined way-
points and routes before returning the unit for repair; see the
Northstar 951/952 Installation Manual.) When describing an
operating problem, be as complete and accurate as possible. Be
sure to have your unit's serial number and software revision
available whenever contacting or corresponding with either
your dealer or Northstar
call the Northstar Service Department at 978-897-6600.
To prevent delays, it's critical that you first obtain a Return Materials
Authorization (RMA) number from the Service Department before return-
ing your unit to Northstar.
The unit is covered by a two-year limited warranty (see the
Limited Warranty Policy at the beginning of this manual),
which, in summary, states that if the unit is returned to North-
star by the owner or dealer during the warranty period, North-
star will repair or replace, free of charge, any part found to be
defective due to faulty materials or workmanship, if the unit
has been properly installed and hasn't been abused. The only
cost to the owner will be the one-way shipping charges and
any associated charges that may be imposed by the dealer.
Shipments to Northstar should be made to the following
address:
If you have special overnight or second-day shipping require-
ments (UPS or Federal Express), please call Northstar for turn-
around time and freight costs before shipping your unit.
.
If you need assistance, feel free to
NOTE:
Northstar Technologies
30 Sudbury Road
Acton, MA 01720
951/952 Operator's Manual Rev. B