Suzuki Grand Vitara 2011 Manual page 1513

Step
6 Check for intermittent problem
1) Check for intermittent troubles referring to "Intermittent
and Poor Connection Inspection in Section 00".
Is there any faulty condition?
7 Final confirmation test
1) Perform "Final confirmation test".
Is there any malfunction code?
Description for Each Step
Step 1. Customer complaint analysis
Talk to customer, and then record details of the problem.
Customer questionnaire (example)
Customer's Name:
Date of Issue:
Problem Symptoms
Frequency of Occurrence
Conditions for Occurrence of
Problem
Environmental Condition
Diagnostic Trouble Code
NOTE
The form is a standard sample. It should be modified according to conditions characteristic of each
market.
Action
Model:
Date of Reg.
• REC indicator lamp and/or FRE indicator lamp abnormal: fails to turn on / fails to turn
off / flashes
• Abnormal noise while is working: from blower motor / from HVAC unit / from engine
room, other_______________
• Air intake selector dose not work:
• Blower speed selector dose not work:
• Temperature selector dose not work:
• Other:
• Continuous / Intermittent (_____ times a day, a month) / other_______________
• Vehicle at stop & blower motor is working:
• For some time after blower speed selector is ON:
• When outside air temperature is high:
• When outside air temperature is low:
• All the time:
• Weather: fair / cloudy / rain / snow / other_______________
• Temperature: _____ °F (_____ °C)
• First check: Normal code / malfunction code (__________)
• Second check: Normal code / malfunction code (__________)
Yes
Repair or replace
malfunction part, and go
to Step 7.
Go to Step 4.
VIN:
Date of Problem:
Heater and Ventilation:
No
Go to Step 7.
Heater and ventilation
system is in good
condition.
Mileage:
7A-7