Honeywell MAXPRO-Net Hardware Installation Manual page 11

Crosspoint matrix video switching system
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®
MAXPRO-NET
TECHNICAL SUPPORT
"BEFORE YOU CONTACT TECHNICAL SUPPORT"
License Key No:
Before you call requesting technical support you should obtain the following information. This will save
you time and allow our support staff to attend to your difficulties promptly.
Have you registered the site?
As discussed on the registration form, you must have pre-registered your new MAXPRO-Net
®
software
licence PRIOR to requesting our technical support services. This should be done immediately to
®
activate you MAXPRO-Net
software.
What is the License key number?
You will need to know the licence number for the MAXPRO-Net
®
system you are ringing about. The
licence number is detailed at the top of this page as well as on the rear side of the SYSTEM floppy disk.
It can also be read from the title and registration page displayed within the system configuration editor
program, SETMAX.
You're now ready to contact technical support!
You are now ready to contact technical support. Telephone: 972-620-6500; Toll Free USA: 1-800-796-
2288. Email: HVSsupport@honeywell.com. Our staff may need to research your inquiry. This may
require time outside of the original phone call.
Rev. C
xi
HMXMU01018
10/06

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