How To Access Csd Remotely; Reconnect To The Device; Cis_Csd (Rsvp) Remote Tools Tab - GE LOGIQ E9 Service Manual

PROPRIETARY TO GE
D 5180483-100, R . 7 LOGIQ E9 P S M
IRECTION EV ROPRIETARY ERVICE ANUAL
7-6-3-1

How to access CSD remotely

To configure InSite ExC, see: Section 3-11 "Configuring Insite ExC" on page 3-86.
To connect to the device, use the search tool on the left-hand side of the Questra page or on the InSite
Remote Services Platform (RSvP).
1.) Have the customer activate fast poll on their device (left click on the InSite ExC icon and select
Connect to GE), to establish a quicker connection.
2.) Select Connect to device.
3.) Select Connect under UL_CSD (Questra) or CIS_CSD (RSvP).
4.) Log in as GE Service.
Figure 7-132 Reconnect to the Device
Figure 7-133 CIS_CSD (RSvP) Remote Tools tab
If you need to run diagnostics, VCO, Telnet or any other feature considered disruptive for the user, you
may be asked to active disruptive mode.
7 - 166 Section 7-6 - Troubleshooting using InSite ExC