Monitor Adjustment Controls Do Not Show For The Oled Monitor; Un-Install And Re-Install The Driver Manually - GE LOGIQ E9 Service Manual

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IRECTION
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Monitor Adjustment Controls do not show for the OLED Monitor

Symptom: Monitor Adjustment Controls do not show for the OLED Monitor.
Description: LOGIQ E9 boots up normally but no Room profile, color profile, gamma or color space
controls are visible on the Touch Panel Utility pages. This is an indication that the LOGIQ E9 has not
identified the OLED Monitor USB device, although is able to display video.
Log file may display an entry as in the following example:
Info ; CSonyOled(3904); Sony OLED S/N 0x8000261 found;
Error ; CSonyOled(3904); Unable to connect to Sony OLED S/N 0x8000261;
Workaround: Rebooting the LOGIQ E9 should re-connect the OLED.
If the problem persist, the driver may be corrupted and may need to be un-installed and re-installed
again. You can accomplish this in two ways:
1.) Re-ghosting C partition only. You could use software reload feature in the common service desktop
to accomplish the C partition plus application load automatically. Or, you can load it from disks.

2.) Un-install and re-install the driver manually.

a.) Exit to Windows
b.) Open device manager, select the USB2.0 Hub under the Generic USB Hub that contains the
c.) Right click on properties for the USB2.0 Hub, under details tab verify that it is the VID 05E3
d.) Right click uninstall. Note: do not remove any device, only click on uninstall. Removing the
e.) Then click on "scan for hardware changes" icon. Install the driver and reboot. You may need
7 - 120
PROPRIETARY TO GE
. 7
EV
console. See illustration.
USB Hub
device will require to re-ghost to recover the driver.
to reboot twice for the change to work.
Figure 7-84 Un-install and re-install the driver manually
Section 7-5 - Common Service Desktop
LOGIQ E9 P
ROPRIETARY
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ERVICE ANUAL