Troubleshooting Using Insite Exc - GE LOGIQ E9 Service Manual

D 5180483-100, R
IRECTION
Section 7-6

Troubleshooting using InSite ExC

7-6-1 Purpose of this Section
This section describes how to use the InSite ExC remote service features of the Common Service
Desktop.
7-6-2 Contents in this section
7-6-1
7-6-2
7-6-3
7-6-4
7-6-5
7-6-6
7-6-3 General
InSite ExC allows the Online Engineer or Field Engineer to connect remotely into the LOGIQ E9 and
access the Common Service Desktop to check system health and collect system information, as well
as run Diagnostics, activate VCO and Telnet features.
Most of the InSite ExC Remote Service features are the same as described in Section 7-5 "Common
Service Desktop" on page 7-21. However, some may require enabling disruptive mode.
NOTE: Only GE Service personnel have access to this feature. A password is required. All actions and
changes should be documented.
PROPRIETARY TO GE
. 7
EV
Purpose of this Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-165
Contents in this section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-165
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-165
How FE Remotely Enables Disruptive Mode and VCO . . . . . . . . . . . . . . . . . . . . . . . . . 7-167
How Customer Enables Disruptive Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-172
Customer Enables VCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-174
Chapter 7 Diagnostics/Troubleshooting
LOGIQ E9 P
ROPRIETARY
S M
ERVICE ANUAL
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