Gathering Troubleshooting Data - GE LOGIQ E9 Service Manual

D 5180483-100, R
IRECTION
Section 7-3

Gathering Troubleshooting Data

7-3-1 Purpose of this Section
Problem images and system data (logs) can be acquired at the device or through remote diagnostics
(InSite ExC). These data can be used to perform service at the device, or can be sent back to the
manufacturer for analysis.
7-3-2 Contents in this section
7-3-1
7-3-2
7-3-3
7-3-4
7-3-5
7-3-6
7-3-7
PROPRIETARY TO GE
. 7
EV
Purpose of this Section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Contents in this section. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Collecting Vital System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Collecting a Screen Capture with Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
Capturing Service Logs with ALT+D. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Capturing Network Logs with Network Sniffer (Software R1.x.x) . . . . . . . . . . . . . . . . . . 7-8
Capturing Network Logs with Network Sniffer (Software R2.x.x or later) . . . . . . . . . . . . 7-14
Chapter 7 Diagnostics/Troubleshooting
LOGIQ E9 P
ROPRIETARY
S M
ERVICE ANUAL
7 - 3