Cisco UC320W Administration Manual page 99

How Do I
Troubleshooting
Cisco Unified Communications UC320W Administration Guide
How do I enable intercom calls? A manager wants to use the intercom to
communicate with an assistant.
For this scenario, complete the following tasks:
Configuration > Users/Phones > Users
• Use the
records.
Configuration > Users/Phones > Assign Phones
• Use the
phones to the users. Make sure to choose phone models that provide
enough phone buttons to support the user needs.
Configuration > User/Group Features > Phone Buttons
• On the
the phone or side car from the selection list near the top left corner of the
page. Find an unused button, and select Intercom from the drop-down list. In
the Target User field, choose the assistant. Also choose the Target
Extension (a user may have more than one extension).
• When finished entering settings, apply the configuration. The new button
appears on the selected phone or side car. The manager can press the
Intercom button to initiate the intercom call, using the phone speaker for
audio. The manager can begin speaking immediately. They have two-way
audio through the speakers of the two phones, or can use their handsets if
preferred.
How do users retrieve voicemail for a Hunt Group, Shared Extension, or Shared
Line?
• Dial the Voicemail Pilot extension number, and enter the mailbox number,
followed by the pound key (#). Also enter the password. The default
mailbox password is 12345. The first time that a user opens the mailbox,
the system will provide instructions for the new mailbox setup process.
How do employees retrieve voicemail from outside the office?
• You have several options. You can configure the Auto Attendant to allow
employees to choose this option, or you can reserve a phone line for this
purpose and route all calls to the Voicemail Pilot.
• Configuring the Auto Attendant for voicemail retrieval: On the
Configuration > Call Routing > Auto Attendant
transfers calls to the Voicemail Pilot. Record a prompt that announces this
option to employees.
• Reserving a phone line for voicemail retrieval: If you have sufficient
telephone numbers, you can devote one phone number for employees to
use for voicemail retrieval. On the
page to create the user
page, configure a button that
Configuration > Call Routing > Inbound
12
page to assign
page, choose
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