Auto Attendant; Settings For Aa Menus - Cisco UC320W Administration Manual

Call Routing

Auto Attendant

Auto Attendant
Cisco Unified Communications UC320W Administration Guide
• To configure users, see the
Assign Phones
Use the Configuration > Call Routing > Auto Attendant
that your callers can press to contact extensions, groups, and external numbers. If
you enabled the Day/Night menu option for the Auto Attendant on the Day/Night
Features page, this page includes tabs for a Day menu and a Night menu. For each
option on the Night menu, you can specify new settings or choose
Day/Night Features
(See the

Settings for AA Menus

Specify the following settings for the main AA menu and for any sub-menus that
Buttons
you create (see the
• Initial Menu Prompt: Choose the recorded prompt that the AA will play.
• To edit the description: Click the pencil icon to edit the description for a
selected prompt. After typing the new description, click Done.
• To add a new prompt: Click the plus button (+) to add a new prompt. Then
type a description. To record prompts, dial the extension number for the AA
Prompts recorder, enter the password (default 12345), and follow the
instructions. (For detailed instructions, see the information button on the
Prompts page.)
• Dial Extensions at Any Time: Select On to allow callers to dial extension
numbers at any time. Select Off to allow callers to choose only the
announced menu options. Enabling this option restricts the digits available
for your menu.
Notes:
• The Dial Extensions at Any Time option is enabled by default and is
announced as a valid option in the default Prompt 1 (
extension, you may dial it now.
a custom prompt to replace default Prompt 1. For instructions about the
Auto Attendant Prompts Recorder, see the information button on the
Prompts page.
Users
page. To assign phones to users, see the
page. Then return to this page to assign membership.
page.)
section below).
). If you turn off this feature, be sure to record
7
page to define the buttons
Same As Day
If you know the
.
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