Shared Extensions; Features Of Shared Extensions - Cisco UC320W Administration Manual

Extension Buttons

Shared Extensions

Shared Extensions
Cisco Unified Communications UC320W Administration Guide
Configuration > Extension Buttons > Shared Extensions
Use the
group of users to answer, monitor, and manage calls.
In the office: In a pet store, the grooming department has two phones, one
in the reception area and one in the back. With a shared extension including
both phones, the pet store staff can transfer calls to a single extension
number. The groomer can pick up the call from either phone. The shared
extension also makes it easy for the groomer to place a call on hold from
one phone and resume it from the other phone.

Features of Shared Extensions

• Each group member will have one or more phone buttons to manage and
monitor the shared extension.
• The group can be contacted by dialing the extension number, by choosing
the extension from the directory, or by using a phone button that is
configured to speed-dial this group.
• The group can be contacted from an external phone if the group is
specified as a call target for an AA menu option, an inbound call routing
group, or a call forwarding option.
• An incoming call will ring all members' phones simultaneously.
• Shared Extensions and Hunt Groups are similar but have unique features.
With a Shared Extension, a call rings all users simultaneously, and all
members can monitor and manage the calls through a line button on the
phone. With a hunt group, you can enable simultaneous or sequential call
routing, but it does not allow members to monitor and manage calls.
The shared extension button indicates the status of the extension.
- Unlit: Idle.
- Green (steady): Connected to a call on this phone. Note: The shared
extension doesn't show as in use when placing a call through the Shared
FXO Line. This shared extension can support two additional calls.
- Green (flashing): Holding a call on this phone. To resume the call, press
the phone button.
- Orange (flashing): Ringing.
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page to allow a
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