Cisco UC320W Administration Manual page 96

How Do I
Troubleshooting
Cisco Unified Communications UC320W Administration Guide
How do I route calls for specific SIP/BRI phone numbers to individual users or
groups?
In this scenario, there are three phone numbers that need to be routed as follows:
• 972 555-0100 Main Number (Auto Attendant)
• 972 555-0300 Sales Number (Sales Hunt Group)
• 972 555-0301 Billing Number (Business Manager)
For this scenario, complete the following tasks:
• Use the Configuration > Telephony > PBX/Key System
System mode to PBX or Blend mode to allow the configuration of SIP/BRI
trunks.
• Use the Configuration > Telephony > Day/Night Features page to enable
the Auto Attendant.
SIP/BRI Trunks
• Use the
Configuration > Users/Phones > Users
• Use the
records.
Configuration > Users/Phones > Assign Phones
• Use the
phones to the users.
Configuration > Call Routing > Hunt Groups
• Use the
group for the Sales team.
• On the Configuration > Call Routing > Inbound Calls page, complete the
following tasks:
- Click Add Specified Number. Enter a phone number. Repeat until all
numbers are added.
- In the list of numbers that you entered, find 972 555-0100 (your Main
Number). Click Move to move it to a new route. For the label, type Main
Number. Under Ring, choose your destination, Auto Attendant. Repeat
this step for your Sales Number (choosing the Sales Hunt Group as the
destination). Finally, repeat this step for your Billing Number (choosing
the personal extension of the Business Manager as the destination).
- When finished entering settings in the system, apply the configuration.
To verify your settings, use an external phone such a cell phone to place
calls to the specified numbers.
page to configure the SIP/BRI trunks.
12
page to set the
page to create the user
page to assign
page to create a hunt
96